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Affordable and works, enough said!
What do you like best about the product?
The documentation is straight forward and the product works as intended. The customer support team is responsive during business hours. Overall, it gets the job done which is what you want in an SMS platform.
What do you dislike about the product?
We had trouble customizing deeper capabilities like the Verify API to do exactly what we wanted to. Also, we had initial setup challenges because we didn't engage early enough with their sales team.
What problems is the product solving and how is that benefiting you?
Login, 2way SMS, and general communication with our users.
Excellent self service
What do you like best about the product?
online access to add/change services I need
What do you dislike about the product?
there is nothing in particular I dislike
What problems is the product solving and how is that benefiting you?
We are able to provide international DID's to our customers on a short notice
A solid and reliable platform that’s easy to implement and integrate with existing systems
What do you like best about the product?
Easy to implement and integrate with other platforms. Good pricing and solid deliverability rates
What do you dislike about the product?
Reporting interface could be improved and provide further details
What problems is the product solving and how is that benefiting you?
A cost effective and reliable sms delivery service for the web apps we develop
Ease of use
What do you like best about the product?
The administrative interface is the best. I also use nexvortex and infobip. You guys did a great job with the interface. It is intuitive and the icons are cute. It looks good and functioning at the same time.
What do you dislike about the product?
There are a few things:
1) It is very difficult to search for phone number to buy. If users want to browse available phone numbers, they have to go 1 page at a time. When there is 800 pages, it takes a long time to browse. Give us a way to jump to page number.
2) I wish you guys have phone number I can purchase in Colombia, Bolivia and many other South America countries. I like you guys so much that I wish you are available in other countries. I open an account with infobip because you are not in that space.
3) I wish you can give me a way to send you two difference audio and you can splice them together before streaming it to the end user.
1) It is very difficult to search for phone number to buy. If users want to browse available phone numbers, they have to go 1 page at a time. When there is 800 pages, it takes a long time to browse. Give us a way to jump to page number.
2) I wish you guys have phone number I can purchase in Colombia, Bolivia and many other South America countries. I like you guys so much that I wish you are available in other countries. I open an account with infobip because you are not in that space.
3) I wish you can give me a way to send you two difference audio and you can splice them together before streaming it to the end user.
What problems is the product solving and how is that benefiting you?
Interactive Voice Responses (IVR) and SMS. I am doing surveys through phone and text messaging. I also do education over the phone since there are people that don't have smart phone and internet. Those are the one we want to understand. Our surveys for our studies are health and behavioral education. I have been using IVR and SMS for a long time.
Recommendations to others considering the product:
USE IT! It is easy to setup and the price is reasonable for the call quality and network uptime.
Bad customer support and worst billing options ever
What do you like best about the product?
Quite easy to implement and use, UI of the front end platform is nice.
What do you dislike about the product?
Pay for the service either via cc or PayPal is just super difficult, as a company who needs multiple accounts for Dev/qa/prod it gives issues to pay.
What problems is the product solving and how is that benefiting you?
2fa authentication for our site login.
Probably one of the best and reliable sms providers in the market today
What do you like best about the product?
I have been using Nexmo since 2014, and they not only have one of the best service out there, they also have a lot of features that are available. Not to mention the customer service as well is really good.
What do you dislike about the product?
One thing that I don’t like is the pricing coz it tends to be a bit expensive compared to other services as well.
What problems is the product solving and how is that benefiting you?
Mostly on our OTP service we use Nexmo, and we realize that a good service provider really helps to get a better user experience.
User Friendly highly compatible platform
What do you like best about the product?
User Friendly System easier to incorporate
What do you dislike about the product?
They dont accept American Express currently
What problems is the product solving and how is that benefiting you?
Members communications realtime
4 years and satified
What do you like best about the product?
Uptime has been very nice since I started
What do you dislike about the product?
Vonage bought them and I do not like Vonage
What problems is the product solving and how is that benefiting you?
Text SMS
Recommendations to others considering the product:
easier to create my own sip
Worldwide SMS Provider is good quality
What do you like best about the product?
We're mainly using this for SMS Messaging which has been reliable and not faced any significant issues.
What do you dislike about the product?
The telephony API options are a bit limited, dislike the per minute charges when the phone is simply porting to a SIP address.
What problems is the product solving and how is that benefiting you?
Worldwide SMS messaging at affordable prices.
Excellent support, slightly dodgy service reliability
What do you like best about the product?
Prompt support -- they're always very helpful.
What do you dislike about the product?
Service to the Seychelles has dropped several times over the years.
(I provide support for a SMS-heavy service in the Seychelles)
(I provide support for a SMS-heavy service in the Seychelles)
What problems is the product solving and how is that benefiting you?
Provisioning devices that are configured via SMS
Recommendations to others considering the product:
They're fine. If you have issues, ping support immediately -- they were always helpful.
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