Smartsheet
SmartsheetExternal reviews
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Great for organizing deadlines
What do you like best about the product?
The most helpful part of Smartsheet is the ease at which you can view upcoming tasks and quickly mark off any completed tasks. It has definitely been one of the easier programs to use when dealing with colleagues.
What do you dislike about the product?
The main issue I've had is that when using it in conjunction with a business, it can be a little confusing when trying to find the "original" timeline to edit in order to have the other timelines update as well.
What problems is the product solving and how is that benefiting you?
My company and my teams have used it in order to simplify the process of meeting deadlines. Smartsheet emails everyone else in the group when a task is completed so that we know when it is our turn to complete a task.
Recommendations to others considering the product:
Smartsheet should definitely be considered when trying to coordinate timelines between multiple parties within your organization.
Creating transparency to identify bottlenecks
What do you like best about the product?
The Smartsheet interface is easy to navigate and quickly allows the agency to implement effective solutions with minimal development effort and less dependency on technology teams.
What do you dislike about the product?
The search logic differs in multiple areas. In some locations, it is static to enter full text before it will search and others it will search as you are typing. Also, I would like to see Dynamic View utilize the same conditional logic as Forms to hide/show questions on the fly instead as each change is saved.
What problems is the product solving and how is that benefiting you?
We are creating project management and reporting consistency across the agency. In addition, we have built end-to-end procurement and invoicing to give more real-time input about the current state of various budgets.
Revolutionizing Project Management with User-Friendly Innovation
What do you like best about the product?
What I appreciate most about Smartsheet is its user-friendly interface and intuitive design, making it an excellent collaboration tool. Smartsheet is mobile-friendly and cloud-based, and the recently added AI features have been a fantastic enhancement. My team and I frequently use WorkApps for our client dashboards and metrics, significantly improving our workflow and data visualization. Additionally, the ease of integration and implementation when building a dashboard is outstanding.
What do you dislike about the product?
One significant drawback of Smartsheet is its steep learning curve for new users. While the interface is user-friendly, the extensive range of features and functionalities can be overwhelming for beginners. This can lead to a longer onboarding process and may require additional training to fully utilize the platform’s capabilities.
However, Smartsheet offers multiple ways to gain knowledge and support, including a comprehensive YouTube channel and an active community forum, which can help users get up to speed more quickly.
However, Smartsheet offers multiple ways to gain knowledge and support, including a comprehensive YouTube channel and an active community forum, which can help users get up to speed more quickly.
What problems is the product solving and how is that benefiting you?
My team and I have been using Smartsheet for the past five years, and it has evolved into an indispensable tool for us. The solutions we’ve implemented with Smartsheet have had a tremendous impact on our company. We needed software to track our daily deliverables, ensure constant updates, facilitate collaboration, and attach files—all in a cloud-based environment. Smartsheet met all these needs and more. A few months after we launched Smartsheet, a client requested a Key Performance Indicator report. Using our Smartsheet tracker, my team created a metric dashboard, which we presented to the Director. He was thoroughly impressed.
Smartsheet brings together many complex features in a very user friendly experience.
What do you like best about the product?
The most unique and valuable feature of Smartsheet is how well it allows users to create links across multiple sheets. These sheets can hold very complex formulas and tons of data, and Smartsheet still has no problem linking them together seamlessly.
What do you dislike about the product?
I wish there were a wider variety of graph types available to plug right into dashboards. While the current graphs cover all the primary use types (and does it very well), the complexity of data in a lot of my sheets (that's in there because Smartsheet handles all the complex data so well) is often hard to represent with the current dashboard graph offerings.
What problems is the product solving and how is that benefiting you?
I primarily solve Project Management related problems. This includes project tracking and scheduling, risk repository boards, and related documentation. Since using Smartsheet, the amount of time required to simply gather information has been reduced significantly. Instead of spending time tracking down numbers and asking individuals for updates, Smartsheet does all that for me. Now, I have a lot more time to solve genuine project problems instead.
Recommendations to others considering the product:
If you are looking for a tool that combines all the best elements of MS Excel and Project, is versatile enough to support waterfall or agile projects, and has a ton of great ways for you to visualize data, I highly recommend Smartsheet. It does require some sort comfort or familarity with datasets or excel-type sheets for everyone using it, but it's so worth it for what you get.
Director of Operational Excellence
What do you like best about the product?
The ability to modify templates and find tutorials. The ability to create a workspace and naviagte seamlessley throughout your documents (sheets, reports, etc.)
What do you dislike about the product?
Nothing right now. The updates keep resolving any issues I may have noticed in the past.
What problems is the product solving and how is that benefiting you?
Taking data out of all of our systems and creating a place to upload our reports and then be able to create visuals from the data to help make informed decisons.
A more secure replacement for Google sheets.
What do you like best about the product?
We needed a solution that was almost a direct replacement for Google sheets. Smartsheets was the only other solution that allowed multiple people to update sheets in real time, with forms feeding the sheets in real time. They are constantly updating the product and adding features and automation. Notifications go out to my team when they need to and I can set up a whole workflow of automations sending requests for approvals and notifying the correct people of what work needs to be done. Dashboards summarize the data for my team in one easy to find place.
What do you dislike about the product?
The only downside I can think of is that there is now a paid certification for the product. That just seems like a corporate "how can we create another revenue stream" project more than a desire to help users.
What problems is the product solving and how is that benefiting you?
A secure way to have our clients and partners send us information in a format that we choose, that feeds into sheets accessed by our employees to analyze business and provide services/improvements for clients. They also have robust automation that allows me to set up a workflow and forget it.
A Great Collaboration Workspace
What do you like best about the product?
I like that SmartSheet is easy to use, and easy to read.
What do you dislike about the product?
What I dislike most about Smartsheet is that sometimes you have to repeatedly log in and out to see changes
What problems is the product solving and how is that benefiting you?
The problems that my organization solves with Smartsheet relate to the successful management of projects.
Recommendations to others considering the product:
I recommend this product in its entirety. I've used it daily for 3+ years and couldn't imagine keeping track of projects without it.
Support is HORRIBLE
What do you like best about the product?
I like the tool but the support issues are overwhelming the value of the tool. Trying to look for a comparable tool
What do you dislike about the product?
Support is absolutely horrible. Normally a big fan but I've had control ctr deleted and I have spent over A WEEK trying to get it fixed so far no resolution. Seriously consider this tool before recommending for clients that need quick turnaround on issues or support.
What problems is the product solving and how is that benefiting you?
Right now you can't say it's benifiting me because the support is so awful my clients are concerned about using the product.
Recommendations to others considering the product:
Great tool, easy to use with lots of new features. Recommend designating a super user in the organization who is certified to help answer questions and support product development
Great for all levels of experience with scheduling
What do you like best about the product?
Smartsheet can be a very quick and simple to use tool to break down a schedule, or can be used to the extreme and keep you from overallocating resources. Very flexible based on user skill level.
What do you dislike about the product?
Exporting schedules in a readable format is nearly impossible.
What problems is the product solving and how is that benefiting you?
Keeping a project on time and determining the critical path.
Powerful tool to share the work with the team.
What do you like best about the product?
How easy to use the tool to collaborate with the team, not just the team member in the company, also with our customers, which is not easy to do with another online-based tool.
What do you dislike about the product?
Creating wedigets with charts is a feature that I like and use very often, but some of the fonts can't be adjusted so the flexiability is less than let's say microsoft excel.
What problems is the product solving and how is that benefiting you?
The dashboard feature resolves the reporting issue we used to generate a monthly report in the past. If the receiver doesn't open the email right away, it usually takes time for people to find it later; the dashboard provides all the information in one place and is very easy to use for reviewing with the management team.
Recommendations to others considering the product:
Smartsheet can replace any project management tool and are easy for everyone to learn and use; instead of using multiple tools to manage projects, now we can do everything in one place, no more switching around. Using SmartSheet will save you a lot of time and create a better view for managing the information.
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