Smartsheet
SmartsheetExternal reviews
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Smartsheets makes my work much easier and more streamlined
What do you like best about the product?
I love the automation and form features in smartsheets. I created a form for our community to request support for our information systems. When they submit a request I get an email and with the check of a box, I can trigger an automated email. I appreciate that I can include the field values in my response to the person and that I can even limit it to just a message or specific fields. This has decreased the need for us to send an individual email and go back and forth looking between the message and the sheet. Everything is in there already! I really like the form features, Smartsheets has made it very user-friendly when setting up and building logic for a form.
What do you dislike about the product?
With automated messages, the person who receives the message can only reply to the person who set up the automation. I wish I could edit the reply-to option so that when a person wants to reply to the email they receive, I could define who would receive that email. I would also like to be able to freeze columns, I'm not sure if this feature exists, but it would be really helpful for when I have a lot of columns and still need to see data from the first column. When I create a message for automation, the text window is VERY small. I want to be able to see the entire message without having to scroll. I would also like formating options for the automated message. This would be a huge improvement. Another suggestion would be to include an option that allows users to view a translated version of a form. For example, if a person speaks Spanish, they should be able to click a button that translates the form into Spanish.
What problems is the product solving and how is that benefiting you?
1. Previously, I would receive random email requests for new user accounts to be created because a user tried to log in, but their account was not set up in our system. With Smartsheets, I'm able to set up the account, collect important information about the account created, and also send the new user an email with a link to log in to the system. This has prevented people from sending emails with requests to create new accounts. Now the new user doesn't have to "guess" if their account has been created.
2. We are using Smartsheets for our community support requests. If they have a problem, we are notified of the submission of the request. Then we work to resolve it and can check a box to automate a message with a solution. I've realized how much easier this makes it for our community members and for us. We include the fields in their message and can even include a custom message based on a field in the sheet.
2. We are using Smartsheets for our community support requests. If they have a problem, we are notified of the submission of the request. Then we work to resolve it and can check a box to automate a message with a solution. I've realized how much easier this makes it for our community members and for us. We include the fields in their message and can even include a custom message based on a field in the sheet.
Recommendations to others considering the product:
It's a great product with so many helpful features. The automation you can create will make streamline so much of your work and update your sheets for you.
Team collaborations
What do you like best about the product?
I find helpful how team members can collaborate in a document and track changes.
What do you dislike about the product?
I would like to track changes live without refreshing the page.
What problems is the product solving and how is that benefiting you?
It's more organized and has more widgets to incorporate in the document.
Recommendations to others considering the product:
N/A
Excellent tool filled with useful features!
What do you like best about the product?
Smartsheet is a great tool because it serves as a one-stop shop for different aspects of a project. The feature I like the most is being able to design a workspace for each project then having individual sheets for each aspect of the project e.g. Project plan, RAID log, Action Log etc., all in one place.
What do you dislike about the product?
It can sometimes feel a bit too much like Excel, especially when designing a Project Plan. I am referring largely to an aesthetic point of view. Over time I would like them to find a way to make it more distinguished and fill it with different features to make that possible.
What problems is the product solving and how is that benefiting you?
It's a great tool for managing projects and is quite easy to adopt for people with little to no experience. I also like their license structure which allows sharing of sheets with everyone quite straightforward.
Recommendations to others considering the product:
It's a great tool if you are a Project Manager as it really helps you stay organised and keep on top of your tasks.
Amazing Functionality - one of a kind
What do you like best about the product?
Smartsheet has a great audit history. Audit trails are very critical in most fields. It details everything from what changes are made and who performed these changes.
What do you dislike about the product?
I dislike the fact that forms do not have version history. Making changes to forms and releasing the new version allows to backtrack at a later date to revert to the previously existing form. There are workarounds, but the 100 form limit really makes the workaround difficult.
Another functionality missing is approvals for changes to a form. Changes can be made in realtime, and that limits an approval process.
Another functionality missing is approvals for changes to a form. Changes can be made in realtime, and that limits an approval process.
What problems is the product solving and how is that benefiting you?
Smartsheet helps us manage inventory, get approvals for time off, allows the creation of forms in fields of human resources, tasks performed, checklists and much more. Smartsheet helps go paperless but still record all the pertinent information needed.
Recommendations to others considering the product:
There are tons of applications when using Smartsheet. You will need a dedicated person for buildout, but there are many resources SmartSheet provides to help with this. Time will be the main investment.
SmartSheet Review
What do you like best about the product?
SmartSheet is extremely helpful in terms of version controls and ensuring the information on it is the most up to date and accurate.
What do you dislike about the product?
I am unable to edit the documents unless I am given proper permissions to do so.
What problems is the product solving and how is that benefiting you?
The problems I am solving with SmartSheet is gaining visibilty on my Sales Team's pipeline and anything that needs to be escalated.
Recommendations to others considering the product:
SmartSheet is a great upgrade to utilize instead of sharing around multiple excel documents.
Smartsheet has been the best tool for our company!
What do you like best about the product?
I like how user-friendly it is! I am not the most tech-savvy person so learning new systems can sometimes be a pain for me but I have not run into that issue with Smartsheet. Very minimal training is needed. I also like how the sheets are similar to Microsoft Excel with their functions since I have experience with using that program.
What do you dislike about the product?
There isn't anything I currently dislike about Smartsheet. It truly has helped our company streamline procedures with little issues. Any time the product has been "offline", it's been restored in a timely manner.
What problems is the product solving and how is that benefiting you?
We are using the Smartsheet for our daily bank requests, company email addresses, & urgent check requests. Before Smartsheet, manually entering requests through PDFs or emails and it was very time consuming.. Now with Smartsheet, everyone submits their request directly to our form which allows us to export the data daily. What used to take us around 3 hours a day, now only takes 30 minutes at most. It has saved us so much time and effort.
I continue to find value in using Smartsheet within our organization
What do you like best about the product?
User friendly, easy to understand and meets all the needs of the organization when it comes to tracking hours, projects and business development goals and insights
What do you dislike about the product?
Stronger Dashboard features for sharing report totals. The dashboards are very useful and could continue to improve. Addiotanl, being able to format some of the sheets with borders to separate information
What problems is the product solving and how is that benefiting you?
I am not currently having any problems. The benefits outweigh any issues. A suggestion could be having more template formulas for dashboard use. This is something iI am frequently searching for
Seamless collaboration and Integration
What do you like best about the product?
Smartsheet is great for its flexibility and collaboration features. It allows teams to manage projects visually, with customizable templates and real-time updates. The ability to integrate with other tools and automate workflows really enhances productivity. Plus, the user-friendly interface makes it accessible for everyone, regardless of technical expertise.
What do you dislike about the product?
While the customization options are a plus, they can sometimes make it tricky to maintain consistency across projects.
What problems is the product solving and how is that benefiting you?
Smartsheet solves collaboration issues, enhances visibility, and automates workflows. This boosts efficiency, reduces miscommunication, and keeps projects on track. Key factors are Collaboration and automation , auto reporting and custom integration.
Pros of Smartsheet
What do you like best about the product?
Numerous features
Scalable
Highly customizable
Scalable
Highly customizable
What do you dislike about the product?
Moderate learning curve
Limitations with forms
Limitations with forms
What problems is the product solving and how is that benefiting you?
Budgeting
PTO Tracking
Vendor Management
Roadmapping
PTO Tracking
Vendor Management
Roadmapping
Take your spreadsheet to the next level
What do you like best about the product?
Easy to share data and process with internal users and external users via "the cloud" instead of trying to pass a file around and worry about versioning. Also easy to manage users and their permissions.
What do you dislike about the product?
It is still a spreadsheet and is often misused as a full project management system. Not a lot to "dislike" but need to understand where it is a good fit and manage expectations accordingly.
What problems is the product solving and how is that benefiting you?
Coordinating and communicating with customers outside of our organization. Easy to create a Smartsheet and invite external users to participate in the "conversation."
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