Smartsheet
SmartsheetExternal reviews
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Powerful but with a very steep learning curve
What do you like best about the product?
Powerful automation capabilities. The more you use it, the more its features make sense.
What do you dislike about the product?
Very steep learning curve. Interface (forms) is difficult to configure for end users: I wish I could turn off some fields while requesting data.
What problems is the product solving and how is that benefiting you?
OKRs tracking
Very good product. Costing of options should be better explained-noted when signing up.
What do you like best about the product?
Having several areas updated from updating one sheet. Being able to customize to my liking.
What do you dislike about the product?
Trying to find what option is needed, what the options do, and how much they cost. (Example; resource management.)
What problems is the product solving and how is that benefiting you?
The plan is to have it doing everything after an order is received to the installation of a system. Several steps will be shown internally and externally to customers.
Using multiple Smartsheet Documents along my Organization
What do you like best about the product?
Simplicity, definitely and mostly of all. The way the functionalities are placed meets my requirements mostly. It's easy for me to find what I need to use at the momet. I do like pure and simple layout - in my opinion its helpful in process of exchanging information between various users.
What do you dislike about the product?
It would be realy nice for those functionalities to present additional content (like proofs) for be more visible that they are realy attached. As I get the feedback from my colegues the sometimes struggle to find'em.
What problems is the product solving and how is that benefiting you?
Clear, fast and simple track of information that can be used by all the users in simple way. Many users can have fast access to the same files and share those forward. This flow realy allows to get more problem solving attitide of all coworkers. You can also link to the exact row - as great as simple. Creating the Workspaces is a good solition to create groups involved for example in onc ongoing project. We also used SS and a Knowledge Base documents - works realy well in that role.
A useful alternative to standard sheets you'd find elsewhere!
What do you like best about the product?
I really like the cross-team collaboration aspect of Smartsheet. Although this can also be done in other software applications, the one feature which separates it from its competitors is the use of automations - they're extremely easy understand and fully customisable.
What do you dislike about the product?
Smartsheet's filtering functionality is not as great as we would have hoped. It is not easy to customise and be flexible (as it is with excel or google sheets, for example), and it would be easiest to not have to create a new filter every time I want to amend it slightly.
What problems is the product solving and how is that benefiting you?
The automation of reminders across all of our different functions has helped to streamline and make our processes less manual. It has saved us a lot of time in the long run and has increased our productivity across our different teams.
Seems okay, but it has a steep learning curve to use beyond glorified spreadsheet
What do you like best about the product?
There seems to be many options to use it for project management.
What do you dislike about the product?
The steep learning curve to set up projects and processes. I wish there was a team landing page to make it easier to navigate and share documents (similar to Aitrable Workspaces)
What problems is the product solving and how is that benefiting you?
Brining collaborators together to understand project timelines and objectives (gantt charts and tables), track progress (tables) and sometimes collect requests from folks outside of the team (using forms), but save that collected data in shared place for the team to access later.
A good project management tool
What do you like best about the product?
The interface is similar to Excel, which helps me. You can easily create Gant charts, and project management docs.
The pre-made templates do help you setup.
You can link it to your Microsoft contact base as well.
The pre-made templates do help you setup.
You can link it to your Microsoft contact base as well.
What do you dislike about the product?
You have to press Save everytime you make a change. It doesn't auto sync.
What problems is the product solving and how is that benefiting you?
We manage our project tasks, timelines, on Smartsheet
Great tool for teams and external partners
What do you like best about the product?
Reports and dashboards are super helpful (especially for sharing with external users)
Cell history is handy tool
Locking columns is a big plus
Nice selection of default column types
Cell history is handy tool
Locking columns is a big plus
Nice selection of default column types
What do you dislike about the product?
Pasting can be a pain
Sort can be frustrating if a filter has been applied
Using the Activity Report can be cumbersome to recreate a previous version (no roll back available)
Sort can be frustrating if a filter has been applied
Using the Activity Report can be cumbersome to recreate a previous version (no roll back available)
What problems is the product solving and how is that benefiting you?
Smartsheet allows our team to plan and track our work. I can create reports and dashboards so others can get to the things they need to work efficiently while maintaining the integrity of the underlying sheet.
Smartsheet review for project management
What do you like best about the product?
1. Project Management Coordination
When comparing Smartsheet to a tool like ClickUp, Smartsheet is far better with regards to Project Management activities. The ability to import and export to various formats without breaking the initial project integrity is excellent.
2. Linking Teams
Currently I work with a very small team, however the ability to delegate tasks/items to various stakeholders is great. It would be pleasant if I was able to create "phantom" team members, i.e. assign tasks to someone outside my organisation and be able to view all the tasks assigned to that person in a report, don't believe that's possible at present.
3. Automatic Reports
This feature is brilliant, and can't be utilized as easily on any competitor platform.
When comparing Smartsheet to a tool like ClickUp, Smartsheet is far better with regards to Project Management activities. The ability to import and export to various formats without breaking the initial project integrity is excellent.
2. Linking Teams
Currently I work with a very small team, however the ability to delegate tasks/items to various stakeholders is great. It would be pleasant if I was able to create "phantom" team members, i.e. assign tasks to someone outside my organisation and be able to view all the tasks assigned to that person in a report, don't believe that's possible at present.
3. Automatic Reports
This feature is brilliant, and can't be utilized as easily on any competitor platform.
What do you dislike about the product?
1. Pro Plan
I do wish the Pro plan had the "Document Builder" functionality. I pay for Smartsheet out of my own personal capacity, and do not wish to pay for 3x members. If there was an option to add this function to one of the lower plans with some price variance obviously, the same goes with "Forms with Conditional Logic".
2. General UI
I do like the folder structure format, but it would be pleasant if I could view my work in a thumbnail or mosaic format (more particularly reports) to get a wholistic view of a project without having to click into each report.
I do wish the Pro plan had the "Document Builder" functionality. I pay for Smartsheet out of my own personal capacity, and do not wish to pay for 3x members. If there was an option to add this function to one of the lower plans with some price variance obviously, the same goes with "Forms with Conditional Logic".
2. General UI
I do like the folder structure format, but it would be pleasant if I could view my work in a thumbnail or mosaic format (more particularly reports) to get a wholistic view of a project without having to click into each report.
What problems is the product solving and how is that benefiting you?
1. Collaboration
Allows the broader team to overview a project in "real-time". No need to bother project dependents about tasks as progress, status, and last updated dates are all visible.
2. Centralized Platform
Onedrive links, output documents, reports, and various other items can be directly linked to projects and tasks to centralize all items. No more manual generation of Microsoft Forms etc, streamlines a lot of redundant workflows and general admin.
Allows the broader team to overview a project in "real-time". No need to bother project dependents about tasks as progress, status, and last updated dates are all visible.
2. Centralized Platform
Onedrive links, output documents, reports, and various other items can be directly linked to projects and tasks to centralize all items. No more manual generation of Microsoft Forms etc, streamlines a lot of redundant workflows and general admin.
Solves many small business problems; tricky to scale
What do you like best about the product?
It's really easy to get started with Gantt project planning, or basic automation of business processes.
New users find it very easy to set up point and click automations to request reviews, automatically apply date stamps, or alert on change.
New users find it very easy to set up point and click automations to request reviews, automatically apply date stamps, or alert on change.
What do you dislike about the product?
Every integration (Jira, database, etc) is a paid extra, with a flat fee rather than cost based on user count - these may be small cost for larger orgs but for small orgs it doesn't make sense.
Sheets do not autosave, and there is no live collaboration like you might expect from most cloud tools.
Sheets can reference other sheets, but only as much as they might in Excel - and with less functionality in most cases.
Sheets do not autosave, and there is no live collaboration like you might expect from most cloud tools.
Sheets can reference other sheets, but only as much as they might in Excel - and with less functionality in most cases.
What problems is the product solving and how is that benefiting you?
We use Smartsheet for initial project scoping and planning, as an approachable Gantt tool.
We have also automated a basic CRM, as a small consultancy we've handled a good set of our initial requirements.
There are limitations stopping us from significantly scaling either of these use cases, but it allowed us to quickly solve each problem for our small business without complex selection and implementation.
We have also automated a basic CRM, as a small consultancy we've handled a good set of our initial requirements.
There are limitations stopping us from significantly scaling either of these use cases, but it allowed us to quickly solve each problem for our small business without complex selection and implementation.
Able to manage complete project portfolio in one workspace
What do you like best about the product?
Colaboration tools availabale as well as the use of many pre built templates
What do you dislike about the product?
Does not use standard excel formulas. Also, no easy print views
What problems is the product solving and how is that benefiting you?
Collaboration with internal and external stakeholders
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