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Best sales tool ever
What do you like best about the product?
The whole transcript part from video calls helps so much and fact that it is searchable is amazinf.
What do you dislike about the product?
The UI can still be improved .Need more integration with crm
What problems is the product solving and how is that benefiting you?
Automated notes from video conversation
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Best Sales Tool Ever
What do you like best about the product?
The best part about this tool is being able to go back and listen to a sales call where you may have missed important notes or talking points. Also, the ability to search for keywords saves you a ton of time. This is the best sales tool I've ever used.
What do you dislike about the product?
Sometimes the use interface can be clunky but they are constantly updating the versions so I'm sure this will improve as the product matures.
What problems is the product solving and how is that benefiting you?
Sales calls and notes. It saves me a ton of time and let's me review conversations.
New and great
What do you like best about the product?
With gong, you get a full analysis of your conversation.
What do you dislike about the product?
Sometimes it does not separate the categories into what the correct category should be.
What problems is the product solving and how is that benefiting you?
Sales is always changing. Being able to analyze your calls and improve on what you can is a game changer.
Don't know what I'd do without it!
What do you like best about the product?
Gong has the ability to pick out keywords in conversations so I am able to easily find specific phrases and words in 60min+ conversations
What do you dislike about the product?
The calls take a couple minutes to analyze (but that's expected). Really, no complaints.
What problems is the product solving and how is that benefiting you?
The ability to go back and review calls with my team + find key info in long conversations to use for future sales calls
Great For Coaching
What do you like best about the product?
I really enjoy that I can go back and listen to each of the demo's I complete. This not only helps me in getting better to perfect my craft but I am able to see what talk tracks lead to the best buying questions
What do you dislike about the product?
I really haven't had any issues with this.
What problems is the product solving and how is that benefiting you?
Gong is helping me get better as a sales rep which is super important.
Used for 6 months
What do you like best about the product?
Training ability to review my own calls, colleagues and tag my manager at tough spots.
What do you dislike about the product?
Can be time consuming, but worth it. Need to create a process that we use Gong on a continual basis.
What problems is the product solving and how is that benefiting you?
Training.
Great product for Training!
What do you like best about the product?
Categorization of call topics are beyond helpful!
What do you dislike about the product?
Haven't come across anything just yet; perhaps easier ways to search...?
What problems is the product solving and how is that benefiting you?
Trainings are simplified and faster.
Love gong
What do you like best about the product?
I love the transcripting and how i can learn from my teammates by watching their calls
What do you dislike about the product?
I am still learning some of the features
What problems is the product solving and how is that benefiting you?
collaboration, insights and iterating on demos
Great tool to monitor sales activities
What do you like best about the product?
Ease of use, word indexing, ability to tag other users
What do you dislike about the product?
No full transcripts, can only search by words and not see full transcript of conversation
What problems is the product solving and how is that benefiting you?
Monitoring and training of sales activities and demos
Changes my coaching for the better
What do you like best about the product?
Saves me and the sales staff a ton of time when trying to review a call, work on best practices, etc.. It also shows how willing your team is to self learn or continue to improve based on how engaged they are within the platform.
What do you dislike about the product?
My only concern was having private comments in calls to share with other managers, Gong is working on this and should be released soon
What problems is the product solving and how is that benefiting you?
Gong has personally shed light on the "talk time" ratio of our calls, we're now trying to create a more open discussion to ensure the client has the opportunity to communicate their needs
Recommendations to others considering the product:
Internal discuss key items you want to learn from the tool - There are alot of features and its easy to get overwhelmed and try to fix everything at once. Decide what will make the biggest impact first
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