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Pretty but what a mess.

  • By Facilities Services
  • on 06/16/2023

What do you like best about the product?
* Easy to make visually engaging without any coding
* Can highlight information specific to your company
* Can easily incorporate other external content or internally-created content
* In-line player allows users to see content with one click in the same window -- for the content it works with.
* Social features and knowledge sharing seem appealing, though we haven't been able to get any engagement in these due to all the technical issues.
What do you dislike about the product?
* A lot of technical issues on mobile
* Reporting is non-existent. Nothing useful in the system. Any useful reporting is an extra cost.
* Constant issues. Data connection from Cornerstone not working when it says it will. Assignments disappearing. Email doesn't work. More and more content doesn't work with the inline player.
What problems is the product solving and how is that benefiting you?
We were really excited to create a more engaging user experience, share more internal information, and highlight information related to current initiatives; however, we are over a year in and are ready to give up on this. There's a lot we are missing from the demonstration and we have constant issues. I'm confused how it works so much better for others. I think this may be a great product someday, but it's not there yet and there's a lot to tackle before it is.


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