Sprinklr Unified-CXM Platform
SprinklrReviews from AWS customer
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Pretty straight forward platform to use
What do you like best about the product?
Managing all our emails and live chats in one place
What do you dislike about the product?
Emails can build up into really long ones that are hard to look through
What problems is the product solving and how is that benefiting you?
Dealing with live chats and emails
Great for reporting and scheduling
What do you like best about the product?
Sprinklr is the real deal when it comes to scheduling for social!
What do you dislike about the product?
Reporting could be easier to manage and better integration with LinkedIn.
What problems is the product solving and how is that benefiting you?
Scheduling across profiles and accounts.
Great took for scheduling, but dashboards are a bit confusing
What do you like best about the product?
My favorite Sprinklr feature is the Editorial Calendar, where you can view and schedule posts for all your social media channels. The scheduler itself is intuitive, easy to use, and very rarely crashes, so it makes my life easier. I use it daily for different channels, and I can say it makes me more efficient.
What do you dislike about the product?
I am not the biggest fan of the way they present some dashboards, making them confusing and showing different data. Also, customer support can be super fast and efficient in replying or sometimes ignore you for a while.
What problems is the product solving and how is that benefiting you?
It helps me with the scheduling of all my posts for social media, and since I am a social media manager it makes me go faster and more efficiently.
Easy to use, good data gathering, some hiccups.
What do you like best about the product?
The tool provides very insightful metrics to assess the success/failure of content across various platforms.
What do you dislike about the product?
Accounts disconnect and need to be re-verified/re-added. This is frustrating and can cause issues when managing accounts for multiple people.
What problems is the product solving and how is that benefiting you?
Easy way to publish posts across multiple platforms and measure the data.
Easy to use and fast
What do you like best about the product?
How fast it attaches attachments regardless of the size
What do you dislike about the product?
We had a few issues with my group being given access to every feature possible, but when we inquired to reduce those down to just what we would use they were quick to fix our profiles.
What problems is the product solving and how is that benefiting you?
Sprinklr helps us view emailing and processing tasks in new innovative way.
Powerful platform for managing customer experience at scale.
What do you like best about the product?
Sprnklr makes it east to Manage and respond to customer inquiries across multiple channels in one unified dashboard. I love the automation features, reporting tools, and how it streamlines team collaboration to improve response time and customer satisfaction
What do you dislike about the product?
Sometimes the platform can feel overwhelming due to its wide range of features and complex interface.
What problems is the product solving and how is that benefiting you?
It's helps categorize different platforms in one and it benefits me because I can manage all date in one platform.
Great all-rounder works well in general but does have a couple of kinks that require extra attention
What do you like best about the product?
The reporting aspect is great, it pulls it in effectively and efficiently. The tagging aspect has transformed our approach to naming conventions and reporting, reducing the time quite significantly. I use this every day for pacing checks of campaigns, creating reports and planning.
What do you dislike about the product?
The lag it takes for Sprinklr to update in line with ad manager updates. It takes a while to bring a fully fledged account up to speed and implement it across the board, especially if theres a few years of data to back log. Our first Sprinklr Rep was fantastic at helping us onboard, but since customer service has been lacking slightly - taking longer to respond to queries and not having the same level of commitment.
What problems is the product solving and how is that benefiting you?
This has solved our manual pacing issues, naming convention inaccuracies, has implemented QA sheets for during the build process, saving us a lot of time and from a lot of errors.
Sprinklr Makes Social Easy
What do you like best about the product?
Being able schedule social posts across multiple channels has streamlined our efforts to grow awareness
What do you dislike about the product?
Need more tutorials to get the most out of the tool - I don't know which features that I'm missing out on
What problems is the product solving and how is that benefiting you?
Consistency with social posts across multiple channels.
Insights
What do you like best about the product?
We are new to our journey with Sprinklr but the platform has enabled us to unlock new insights we did not have before. The platform has a lot of features and the UX is good.
What do you dislike about the product?
There is a big learning gap that I need to bridge however as I build competence using the tool, I am sure this will get better
What problems is the product solving and how is that benefiting you?
Unlocking new insights on our customers brands
All-Rounded Marketing and Reporting Solution
What do you like best about the product?
The fact that all communications track all the way through from campaign set up to reporting and dashboarding, all without leaving the platform. Customer support is good for any teething problems but once you're set up, you're away.
What do you dislike about the product?
Some UX designs with dashboards fall short of other DV platforms like Tableau and even Looker Studio.
What problems is the product solving and how is that benefiting you?
Centralised data - central source of data truth
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