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External reviews

971 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Justin M.

Keeper has been an excellent addition to our IT records retention

  • March 05, 2020
  • Review provided by G2

What do you like best about the product?
Passwords are transferable when there is turnover in the department.
What do you dislike about the product?
Sometimes the autofill doesn't work appropriately.
What problems is the product solving and how is that benefiting you?
Keeping track of any service accounts people in the department create, before these got lost and went un-shared leading to huge delays for password/account resets.
Recommendations to others considering the product:
It is an excellent way to keep track of account info and service accounts that isn't reliant on institutional knowledge.


    Andrew C.

Wouldn't work without it

  • March 05, 2020
  • Review provided by G2

What do you like best about the product?
The best thing about Keeper is that it allows our team to be on top of all the necessary passwords we may need at any time.
What do you dislike about the product?
Having to remember to put new passwords in it!
What problems is the product solving and how is that benefiting you?
We have allowed all IT staff to be able to have access to passwords that will help them assist clients no matter where they are. It also enables work to go on when people are on leave because no one person holds that information.


    Paul S.

Quick and Useful Responses

  • March 05, 2020
  • Review provided by G2

What do you like best about the product?
Customer Service and Reliability. Unlike most password managers Keeper will respond and help you with your problems. We switched over to this manager because last pass lost our CEO's passwords and would not respond. With any issues we have now we get ahold of someone quickly and they helped us solve a strange error we were having before any end users reported it to us. I also like that they are never down and the separate account they give all of our end users so that they dont have to put personal passwords on their work version of keeper and vice versa. Very secure look forward to using it for a long time!
What do you dislike about the product?
We have a couple complaints from our end users but it is built in security protections and overall a good design feature. For example whenever the browser is closed and you open a new one you will have to resign into the browser extension.
What problems is the product solving and how is that benefiting you?
Haven't run into any problems yet with it. The problems we are solving however are innumerable. We had end users writing down passwords to remember them and that has stopped. We no longer have a password manager that will randomly forget passwords and not help get them back. Having a local admin console makes it to where we can unlock users and set more safety items such as expiring passwords and log on times.
Recommendations to others considering the product:
If you need a password manager that has a lot of utility and is easy to roll out this will be great for you.


    Gambling & Casinos

Friendly user interface, powerful tool, secure, wide range of features

  • March 04, 2020
  • Review provided by G2

What do you like best about the product?
User interface is very friendly, administration it's barely required.
What do you dislike about the product?
Support outside US business hours can take longer.
What problems is the product solving and how is that benefiting you?
Sharing passwords company wide for collaboration between teams in a secure way
Recommendations to others considering the product:
Keep working on Commander, so far it's great and there is room for improvement


    Mechanical or Industrial Engineering

Keeper is awesome.

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
Keeper takes the issues out of remembering all the passwords and making sure they remain different and complex. Plus the browser plug-in makes it super easy.
What do you dislike about the product?
Switching to the product did take a little bit to get used to from other applications ive used.
What problems is the product solving and how is that benefiting you?
Making sure all our end users do not re-use passwords and continue to use complex passwords. As well as rotating passwords when an employee leaves.
Recommendations to others considering the product:
Trying it out you will be pleased.


    Ryan P.

Sarae Keeper Review

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
VERY professional and patient throughout the video. She had a great attitude and answered all of the question we had. She was on time to the meeting and walked us through things.
What do you dislike about the product?
Minor, but she moved very quickly through things.
What problems is the product solving and how is that benefiting you?
Better password protection


    Megan M.

Landscape Designer

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
I like that the passwords are encrypted.
What do you dislike about the product?
I thought the Password Manager would be simpler. I'm unsure if we will use a fraction of the options that I'm sure larger firms enjoy. A simpler user version would be nice.
What problems is the product solving and how is that benefiting you?
We are keeping our passwords more secure and are less stressed of being hacked.
Recommendations to others considering the product:
Make a second admin account in case the admin loses THE master password and affects ALL records. Also, get it done as soon as possible.


    Architecture & Planning

Keeper Class with Sarae

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
Feel more confident with dealing with the dreaded "Password Management" task :)
What do you dislike about the product?
There are lots of great features to this software that I probably will not take advantage of as a team member but I still plan on getting it for my home laptop :)
What problems is the product solving and how is that benefiting you?
safe password creation without having to think about it; and only have to memorize one master password - that I can handle! :)


    Architecture & Planning

Learning Keeper User Interface via video meeting

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
She was very elaborate. I had some questions and seems easy to communicate with.
What do you dislike about the product?
I can't think of any dislikes at the moment
What problems is the product solving and how is that benefiting you?
By keeping all passwords safe from hackers


    Architecture & Planning

Learning Keeper Software

  • March 03, 2020
  • Review provided by G2

What do you like best about the product?
Password security aspect to avid being hacked again
What do you dislike about the product?
My age- I’m not as brilliant as my young staff so it will be challenging until I have time to learn it and become comfortable with it.
What problems is the product solving and how is that benefiting you?
We have been able to ‘clean up’ some old passwords/websites, clean out and get a fresh start as we uploaded the new information into the software. This was beneficial in getting off to a good start.