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External reviews

971 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    John T.

The Keeper Experience: Where Top-Notch Support meets superior password management

  • November 10, 2023
  • Review provided by G2

What do you like best about the product?
When I joined the company, there was a significant password management issue that needed immediate attention. Keeper became our password manager of choice, and I personally endorse it.

With Keeper, I can effortlessly manage password access for different organizational units, teams, and individuals through its comprehensive admin suite. It enables safe onboarding and, more crucially, secure offboarding, ensuring we maintain ownership of business-related records.

Additionally, the audit features are vital to me as an Admin, helping control quality and sharing practices throughout the organization.

While all these aspects are impressive, the standout feature is the exceptional customer support. This includes both our personal representative and the ease of access to the development team for custom issue resolution. Although I don't expect this level of support for individual users, as a corporate client, I genuinely appreciate and look forward to our interactions, which is rare for me to say about our various software suites.
What do you dislike about the product?
If I had to pinpoint a downside, it would be minor nitpicking.

The Edge app does experience occasional bugs. However, the development team usually addresses these issues swiftly.

None of these bugs are critical; they are merely minor inconveniences that occur sporadically – perhaps a few times a year in an app that's used hundreds of times daily.
What problems is the product solving and how is that benefiting you?
1. Password Storage for individual users
2. Passwrod sharing between teams/departmewnts
3. Passwrod sharing externally
4. Sinlge time sharing
5. Password audits


    Commercial Real Estate

Solid password manager - Does everything we needed

  • November 09, 2023
  • Review verified by G2

What do you like best about the product?
Easy password creation and saving. Admin console is simple and straightforward. Sharing is very easy between users and groups. Support has been helpful whenever we called.
What do you dislike about the product?
Autofill window sometimes appears in inconvienient places, user setup and sync was a bit cumbersome.
What problems is the product solving and how is that benefiting you?
Keeper allows us to easily share passwords for websites and soscial medai accounts between users without knowing the password and tracks if a password has been changed.


    Financial Services

Some bumps but secure and works for enterprise

  • November 09, 2023
  • Review provided by G2

What do you like best about the product?
With the new update, Keeper is better looking and easier to use. The 5 licenses available to our employees' family members were a bonus. Supporting a company over 400 users, we were looking for granular control, and generally Keeper allows users to manage their passwords without too much concern. Keeper checks many of our boxes.

Because of this, more and more users in our company are integrating Keeper into their daily use.
What do you dislike about the product?
There was a slight challenge to integrate Keeper into our stack: Since our Active Directory is still internal, the autoapproving of devices requires setting up a Windows server running Keeper Automator and Keeper Commander on our internal network. This was a bit of a pain, but support assisted.

I would like to see more granular autofill and URL filtering. The default settings are a bit aggressive (the average user is overwhelmed by the prompting; auto submit sometimes breaks for certain websites). I feel 1Password's GUI is still king for friendliness, but Keeper is one of the top in class for security and enterprise.
What problems is the product solving and how is that benefiting you?
Keeping passwords secure, strong, unique.


    Andrew G.

Good for a single service business, but not perfect for an agency managing multiple clients

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
Good design
Ease of use
Minimal glitches
What do you dislike about the product?
Not intuitive for non techy people
Difficult to use in our industry where managing dozens of clients
Keeper extension clashes with Google autofill
Importing passowrds from spreadsheets is difficult
No ability to add passwords directly to a specific folder
What problems is the product solving and how is that benefiting you?
Providing a more secure password management system


    Marketing and Advertising

Keeper is secure, easy to use and easy to explain.

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
It can hold all types of sensitive information from IDs to credit cards it's more than just a password manager!
What do you dislike about the product?
Not a huge fan of the desktop application- it gives some of our employees issues but the website works just fine. I also think the google extension could use some
Jazzing up.
What problems is the product solving and how is that benefiting you?
Sharing passwords and keeping them organized in


    Ahmed H.

Best trusted Vault

  • November 08, 2023
  • Review verified by G2

What do you like best about the product?
Very easy perfect dashboard
The best apps ever
What do you dislike about the product?
Nothing right now , everything seems good and easy
What problems is the product solving and how is that benefiting you?
Nothing


    Performing Arts

Keeper Password Manager

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
Keeper is a very intuitive and user friendly solution. We are slowly deploying the solution out to our end users in our organization . I have been using the platform for about a month now both for personal and business use. I particularly like the Keeper fill feature which makes it so much easier to create, save, and utilize secure and complex passwords. The admin console is also easy to navigate which has been helpful. Another helpful feature are the training videos from Keeper. They are short, informative,to the point and will be a great for sending out to end users.
What do you dislike about the product?
I have not run into any issues so far although one thing that is a little frustrating is that I need to log out of my personal vault in order to access my business vault. It would be nice if there was a way to have both open at the same time for ease of use.
What problems is the product solving and how is that benefiting you?
Keeper Password Manager will definitely reduce the risk of sharing passwords via email, Teams messaging, sticky notes, etc. It is a highly secure platform and the Breachwatch dark web monitoring tool is another added security layer that scans employee's vaults for passwords that have been exposed on the dark web and immediately alerts you to take action and protect your organization.


    Carlos G.

Easy to admin and Setup

  • November 07, 2023
  • Review verified by G2

What do you like best about the product?
I like how easy is to share and create passwords, the extension works very good and breachwatch is a nice feature to improve security.
Inviting users is very straight forward and 2FA options are great.
Lastly is very nice the support given and that you guyus help us out with the "taylor-made" training for our staff.
What do you dislike about the product?
The extensions sometimes can be intrusive when creating or doing changes on users on our Ringcentral or DUO accounts. it automatically autopopulates with my info and freezes for a few seconds before I can either cancel it ot delete the wrong info.
What problems is the product solving and how is that benefiting you?
The use of repeated passwords across multiple accounts and avoid sharing password via sms, plain email or written notes.


    Dan R.

Easy to use Password Manager

  • November 06, 2023
  • Review provided by G2

What do you like best about the product?
Ease of deployment and management
Quick and efficient user management
What do you dislike about the product?
Didn't have Payment card injection, which has now been added
What problems is the product solving and how is that benefiting you?
The lack of password Management from Edge, means we needed a third party tool to fill the gap from Single SignOn.

Keeper provides a great management interface and user interface for this.


    Manufacturing

Keeper is great!

  • November 05, 2023
  • Review verified by G2

What do you like best about the product?
Manage passwords and monitor leaks on dark web
What do you dislike about the product?
More integrations for windows protection
What problems is the product solving and how is that benefiting you?
Managing multiple passwords and monitoring reused passwords