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973 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

Clunky with constant bugs

  • December 05, 2024
  • Review verified by G2

What do you like best about the product?
Shared folders are easy to setup and manage
What do you dislike about the product?
I always seem to be running into issues. Whether it's the information for a website not being automatically filled in the Keeper record when I setup a new record or the mobile app always saying "storage limit reached" even though we don't use Keeper for storing anything other than passwords.

The UI feels old and clunky. Having moved from a 1Password organisation to a Keeper organisation I was surprised by how much less intuative the overall experience has been.

Definitely would not be on my recommendation list.
What problems is the product solving and how is that benefiting you?
Allowing for central password management for our organisation.


    Heifara M.

Amazing Password manager ! And even more !

  • November 26, 2024
  • Review verified by G2

What do you like best about the product?
Can host in US or Europe, great for GDPR (RGPD).
Top security for password.
Handy feature : Password generation, Shared folder, sharing password with expiration date, Store security file or recovery file, and much more !

No more password stored in Excel !!!!

I even promote this to my customers and partner.

Really amazing !
What do you dislike about the product?
1. Changing Localization seems difficult, and received no help. That's really bad 😵

2. Pricing is a bit frustrated. You have to buy licence per user, that common practice, so no problem. 45$/user/year, is ok. But then, if you want Advance report, it's 0,71€/user/month, KeeperChat is 1,42€/user/month, Compliance Reporting 0.83$/user/month, ... I mean, just charge a licence, increase pricing a bit and make all product available !!

1.87$/user/month for a chat ! Have you heard of Google Chat, Discord, WhatsApp, ...
What problems is the product solving and how is that benefiting you?
No more Excel ! Password are securely stored in a manager. We are now able to generate a different password for all customer.


    Robert "Bobby" J.

Over Promise, Under Deliver

  • November 18, 2024
  • Review verified by G2

What do you like best about the product?
Not much, struggeling to find anything good!! Hardly ever use it, maybe 1 a month. I prefer Bitwarden and we will eventually make this transition. Keeper is difficult to use and implementing it was a pain as well. Do not use it!
What do you dislike about the product?
Just about everything. Horrible GUI, lack of automation, poor documentation (outdated and sometimes inaccurate), bad customer service, raises the cost significantly after first yr or 3 yr (which ever you signed for). Integrations and features were over promised and all under delivered or didnt deliver at all.
What problems is the product solving and how is that benefiting you?
Its supposed to be our password manager, it hasnt really benifited us at all outside of checking a box for compliance.


    Information Technology and Services

Keeper administration review

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
I like how Keeper is very simple to use, easy to learn, and isnt only used as a password manager. The implemantation was very easy going and all team members were able to import and secure theyre passwords with no issues. All users had a seamless integration with their specififc work flow and is used daily.
What do you dislike about the product?
I dont really have anything negative to say about keeper, It works perfect for its intended use and has multiple other uses that are a big bonus. One thing I did not really like about it however is how the invitation link expires after a while and you have to send a new one after the users are "blocked"
What problems is the product solving and how is that benefiting you?
It has centralized our passwords so we dont have to worry about sending passwords over messages or email, especially with the one time shared link.


    Architecture & Planning

Keeper is a keeper!

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
It makes my daily operation of my department run much more smoothly
What do you dislike about the product?
There is nothing I can think of that I dislike about Keeper
What problems is the product solving and how is that benefiting you?
Helps solve the problem of remembering all my ever-changing passwords


    Carmela M.

Overall tool is good, however, account management needs improvement.

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
From a password reset tool, it works great. Our employees rely on this service and we haven't had any issues with the tool itself and the functionality.
What do you dislike about the product?
The account management process requires improvement. We only hear from the account management when it's time to renew. Communication regarding issues with the yearly renewal was communicated via email. Why couldn't we discuss the issues and next step on a call. This was never suggested, which dragged the issue, that lead to we only a short period of time before we lost access to our account. Banking information wasn't shared until we finally made payment to what was old banking information. Credit card on file belonged to someone, whom I believe no longer worked for Orion. It was a very messy experience. Last year and the year prior, the unit price was different from the invoice to the online charge.
What problems is the product solving and how is that benefiting you?
Managing passwords in one place securely. Able to share records for one time purposes. Being able to access passwords at our fingertips.


    Education Management

Good product with robust management options for administrators

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
Keeper Password Manager offers excellent management options for administrators, including a wide variety of settings and customizations. Features like (SSO integration, user provisioning, and robust access controls make it ideal for business environments. The platform also provides secure sharing and detailed activity logs, enhancing security and compliance.
What do you dislike about the product?
The autofill feature does not always fill in address fields properly, especially in scenarios where Chrome’s native autofill works more effectively. While Keeper excels in administrative capabilities, this aspect can be a drawback for users expecting seamless field population.
What problems is the product solving and how is that benefiting you?
Keeper Password Manager helps solve challenges related to password management by securely storing credentials, ensuring that all passwords are strong and unique, and providing a centralized way to manage access for users. Its robust administrative tools enhance oversight, while features like SSO integration and activity logging streamline operations and improve security. This reduces the risk of data breaches and simplifies compliance with cybersecurity requirements


    Brian A.

4 year Keeper User

  • November 13, 2024
  • Review verified by G2

What do you like best about the product?
Keeper is a great tool that helps our company manage individual and shared passworda as well as other types of secure records.
What do you dislike about the product?
I wish Keeper would allow my admins to own and manage all accounts, folders and passwords. This only works if they are shared on the folders or records. This can create issues when users need help or are separated from the company.
What problems is the product solving and how is that benefiting you?
It allows us to secure shared passwords and folders in a company with high staff rotation.


    Information Technology and Services

Keeper is secure but not intuitive

  • November 13, 2024
  • Review provided by G2

What do you like best about the product?
Easy to share files with relevant people
What do you dislike about the product?
if i create a folder, i am not able to reassign ownership of that folder to someone else for upkeep.
What problems is the product solving and how is that benefiting you?
I am able to store passwords for multiple projects in one place


    Computer Software

Account Management is disorganized, confusing and not consistent.

  • November 12, 2024
  • Review verified by G2

What do you like best about the product?
Keeper Password Manager is very easy to use.
What do you dislike about the product?
The least helpful and most frustrating part of Keeper is the account management process. Our renewal process has been difficult, confusing and disorganized. Communication was via email, there is no communication during the year. We only hear from the Account Manager when it's renewal time. Prices were different from online from what is received via email (this has happened in the past). Prices have increased and feel that it's high for what we use it for.
What problems is the product solving and how is that benefiting you?
Keeper helps share passwords accross teams as required, this allows us to keep the passwords confidential.