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Merge is the best way to integrate with other platforms
What do you like best about the product?
We've been using Merge for a year and a half to allow us to offer integrations with our customers HRIS. Their API's are super easy to work with, and are easily on the same level as Stripe, if not better. We managed to launch our integrations in under a week. Any issues we've had with data syncing have been promptly resolved by the Merge team. Overall, I hightly recommend using Merge. Great product!
What do you dislike about the product?
The biggest downside with Merge is that it's not cheap. But it's also the best on the market for HRIS integrations, with a fantastic development experience and some of the best customer support going.
What problems is the product solving and how is that benefiting you?
Merge allows us to integrate with 40+ HR plaforms, using one easy to use API.
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Great idea, mediocare execution, bad support
What do you like best about the product?
Merge offers a great concept, that is supposed to save a lot of engineering hours, instead of developing native integrations you can just use a unified API to connect multiple integrations at the same time.
They offer many unified APIs across different integration types, and we started implementing one of them, that is in beta for a while now.
They are PLG, so you can start small and expand if you see value.
They offer many unified APIs across different integration types, and we started implementing one of them, that is in beta for a while now.
They are PLG, so you can start small and expand if you see value.
What do you dislike about the product?
While the initial integration was relatively simple, our customers started to see issues connecting their systems to our platform via Merge.
Their support team is not responsive, and we remain speechless in front of our customers (who can't use our integrations because of that).
They keep asking us to upgrade to a higher tier, but since the support we are asking for is fundamental to the use of their product, it doesn't resonate well with future expansions.
)Since Merge sits on top of our product, for us it's a part of the code base)
Their support team is not responsive, and we remain speechless in front of our customers (who can't use our integrations because of that).
They keep asking us to upgrade to a higher tier, but since the support we are asking for is fundamental to the use of their product, it doesn't resonate well with future expansions.
)Since Merge sits on top of our product, for us it's a part of the code base)
What problems is the product solving and how is that benefiting you?
Save engineering effort of developing native integrations, with a Unified API to get 5 integrations at the time of 1.
Best Unified API Experience
What do you like best about the product?
Merge is very easy to setup and has all the integrations that are required for our customers. The customer support team is always avaialble to answer questions and fix any issues that may come up. They go as far as joining our customer calls for more complicated integrations.
What do you dislike about the product?
It would be nice if it had a built in rules based system that could filter data coming across from integrations.
What problems is the product solving and how is that benefiting you?
Merge allows us to integrate with multiple HRIS systems without having to worry about the details of every integration.
First rate product
What do you like best about the product?
Merge’s Integrations are first rate. The APIs and dashboards are user-friendly. Documentation is excellent. And the support team is awesome – remarkably responsive and can help us trobleshoot issues in real time.
What do you dislike about the product?
Merge can occasionally struggle with some particularly complex integrations, but the support team has helped us through
What problems is the product solving and how is that benefiting you?
Makes it easy for our clients to integrate their file storage services as well as connect to their own clients' financial institutions.
Seamless setup and straightforward way to manage complex integrations
What do you like best about the product?
The simple UI for navigating customers through their authentication flow.
The unified data model is also very useful (we are managing both Salesforce and Hubspot integrations).
Customer support is top.
The unified data model is also very useful (we are managing both Salesforce and Hubspot integrations).
Customer support is top.
What do you dislike about the product?
The speed of passthrough API requests could be a bit faster, we rely on these custom requests for unsupported operations in Merge and directly hit the remote APIs.
What problems is the product solving and how is that benefiting you?
Authentication and Unified Data Models for multiple CRM integrations
Great and reliable partnership
What do you like best about the product?
Definitely the support, timely responses, and readiness to troubleshoot and resolve mutual customer issues. The Merge team really does go above and beyond to collaborate with us as a partner as opposed to just offering the software for us to self-serve with. Dashboard is clean, easy to use and offers many features to track usability and troubleshoot any errors. Integration interface is straightforward and user-friendly. API testing access is a huge help to us when it comes to data checks.
What do you dislike about the product?
The main downside to using a 'middle man' between systems in general is that more complex issues can take a while to troubleshoot and figure out where the issue stems from, but as both RG and Merge have good troubleshooting processes in place, this is usually resolved within a few weeks.
What problems is the product solving and how is that benefiting you?
Merge allows our clients to directly integrate with their HRIS systems without having to configure a custom SFTP and SCIM API connector which can take longer, since it usually requires the client to arrange a tech person who is familiar with APIs, FTP transfers, etc. and such teams are not always easy to reach or available. Merge connectors can be easily set up in a few steps by any HR admin which saves both us and the client's time and technical work.
Reward Gateway is really happy with the service!
What do you like best about the product?
I like that the support team is always there to help us. Sometimes we raise an issue and it's being looked into the same day, which we appreciate very much. Whenever we need you to jump on a call with us and a client, you're super helpful and always resolve their issue.
What do you dislike about the product?
Nothing to dislike, you are amazing!
We mirror your guides on our side and we could use a way for you to update us if there's a change in one of the setup guides so we can update it on our end as well.
We mirror your guides on our side and we could use a way for you to update us if there's a change in one of the setup guides so we can update it on our end as well.
What problems is the product solving and how is that benefiting you?
The issues that we're seeing are: Connectivity issues, permissions issues, any type of data discrepancies between what the client has in their HR system and what we see in the API payload.
Pleased to be working with Merge team
What do you like best about the product?
I am so grateful to Merge's team for their help and assistance even when we reached out to them last minute. They are very polite and responsive. Also what I find as a very big advantage is that they have a support team in Europe, that works with Europe time and that is so helpful when we deal with UK clients.
What do you dislike about the product?
There is nothing that I do not like. There are very supportive
What problems is the product solving and how is that benefiting you?
That really depends on the clients we work with. Sometimes the issue is the client does not read the guides and they insist on a call, to which Merge are very supportive and patient.
Amazing company solving a really impactful problem
What do you like best about the product?
Ease of us is definitely a critical piece of why we're successful with Merge. The customer support is just next level with this team as they have clear subject matter experts that help at each step of the way to make it easy to integrate. We love the breadth of their features as well, so we're always thinking through new ways to use the platform (enabling CRM integrations, Analytics, and more). Just AWESOME platform, amazing team, and a must-have solution.
What do you dislike about the product?
Not any downsides to think through at the moment. It's more internally how do we get the most out of Merge, which their team does a great job on sharing guidance on the journey.
What problems is the product solving and how is that benefiting you?
Merge is solving a key business problem for us on how to enable key integrations for our customers and our own platform. It makes our solution that much more powerful as we can get saturated in our customers internal ecosystem and enable efficient workflows for them while they're adopting our products. It's a gamechanger for being able to sell to any and all customers in the market no matter their current tech stack.
Merge is amazing!!!
What do you like best about the product?
Merge is super quick to integrate...under a day of work! The team is also incredibly supportive and proactive for any assistance but honestly their docs are great so we were able to do it all ourselves. The benefits for our business and value add for our customers made it a no brainer
What do you dislike about the product?
There are no downsides that I can think of!
What problems is the product solving and how is that benefiting you?
Merge helps us offer countelss of integrations for our customers that makes our product stickier and more effective. We mainly use Merge to handle our CRM integrations but plan to use others down the line. It is of course a hige time saver!
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