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Arctic Wolf Review
What do you like best about the product?
Timely response to security issues and easy to reach out to with any questions.
What do you dislike about the product?
Some alerts do not have enough details and the follow up to our responses can be delayed.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is assisting with NMAP scans to help secure our environment. Additionally, they have recommended many tools that we can use to further secure out environment.
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Premier managed security service provider
What do you like best about the product?
Artic Wolf has given us insight into potential security and vulnerability issues in our company. The alerts ensure that we follow up on any issues, and reports that are sent out each week are well received by management and allow us to identify and address potential security issues. Our concierge service with them has been outstanding.
What do you dislike about the product?
The onboarding process is slightly daunting but is to be expected with this type of implementation. A lot of fine tuning is needed to weed out some of the initial alerts.
What problems is the product solving and how is that benefiting you?
Cyber security has always been important to our organization. It's important to have a robust platform that we could grow with and a partner that would continue to adapt and evolve with the threat landscape.
Breath Easier Managed Security
What do you like best about the product?
24x7 eyes on glass that no SMB or mid-sized enterprises could build themselves without a lot of dedicated security staff. Really like getting instant notifications of threats that need attention, weekly reviews and monthly summaries of security threats. Improving our security posture constantly. Great value for the services.
What do you dislike about the product?
Downside is not acting quickly enough on the threats or prioritizing your own risk. Take the time to read and study the assessments. Graphics could be slightly improved or perhaps offering a daily dashboard for total security assessment. Could be a future next steps.
What problems is the product solving and how is that benefiting you?
Security is ever growing problem and trying to improve your security posture needs continuous attention. Arctic Wolf helps focus attention on severity, alert on events and helps lower risk. They are also alerting on new vulnerabilities. Definitely rest easier knowing that they are helping us keep watch.
Recommendations to others considering the product:
Don't wait on a solution, deploy now. Easy to configure and get started, quick setup time and great onboarding experience.
Top-notch security vendor
What do you like best about the product?
Their managed risk service has help us remediate vulnerabilities much faster and easier.
What do you dislike about the product?
There is really no downside to using AWN that we've encountered so far.
What problems is the product solving and how is that benefiting you?
We are constantly looking at our risk score and comparing it against other financial institutes' benchmarks. We've been able to remediate over 2000 vulnerabilities on over 100 endpoints in a single year. Other vendors that we've used in the past were unable to detect risks at the granular level that AWN does.
Recommendations to others considering the product:
I strongly suggest deploying their iSensors with the Managed Risk Service.
Great Service
What do you like best about the product?
The meetings, the additional support, extra eyes, suggestions, and alerts, to name a few.
What do you dislike about the product?
Nothing at the moment. We are still learning. With so many moving parts and tons of information available, it's hard to say right now.
What problems is the product solving and how is that benefiting you?
Log4j. The visibility and constant monitoring is the best benefit.
It's great knowing Arctic Wolf is watching our back 24/7
What do you like best about the product?
We have automated "AI" systems in place as well but Arctic Wolf's human technicians/engineers are much better at highlighting the important.
What do you dislike about the product?
Sometimes, even with a human overseeing the output some noise still gets through.
What problems is the product solving and how is that benefiting you?
Arctic Wolf is our security 'eye in the sky' always watching and even preemptively suggesting updates/changes/modifications.
Full service MDR solution. Just the right amount of hands-on.
What do you like best about the product?
They tell us when they see something in our environment. Without the "crying wolf" effect we've seen from other MDR solutions. In other words, they understand what is important, and worth discussion and what is not worthy of bringing to our attention.
What do you dislike about the product?
I don't like the fact that Arctic Wolf's managed risk solution is priced as a separate solution and not included in the suite of our MDR. Including the Risk Management portal with the MDR solution would make it an even more all-encompassing solution for our security needs.
What problems is the product solving and how is that benefiting you?
The main benefits of Arctic Wolf are the outsourcing/off-loading of the monitoring of our network traffic as well as our system logging. While we need the ability to examine this activity ourselves, having an extra set of eyes looking over our shoulder is incredibly helpful.
Arctic Wolf Keeps their Eye on The Ball
What do you like best about the product?
I enjoy the level of engagement with Arctic Wolf. They appear to be consistently focussed on the cyber landscape, and notifying us when they believe our security posture is vulnerable to it. Relevant threats in the wild are identified and communicated to us on a regular basis. Customer service ethos and high level of professionalism is apparent.
What do you dislike about the product?
I don't have a lot to say on the negative side at this point. We look forward to using the risk management scanner and fine tuning its deployment in our environment.
What problems is the product solving and how is that benefiting you?
We are maximizing our incident response capabilities with respect to threats at our endpoints. WE now look forward to enhancing our vulnerability management reporting.
My experience thus far with Arctic Wolf has been positive.
What do you like best about the product?
I appreciate the threat intel received from Arctic Wolf.
What do you dislike about the product?
I would perfer to be able to communicate with them through email rather than always having to submit a ticket.
What problems is the product solving and how is that benefiting you?
Arctic Wolf covers us from a 24/7 monitoring of our network. This outsourced model is efficient for us.
Thorough & Insightful; Very happy with our partnership!
What do you like best about the product?
Incredibly thorough, responsive and insightful; a fantastic value that feels like a true partnership as opposed to a relationship with a vendor. Head and shoulders above and beyond our previous IDS/IPS vendor!
What do you dislike about the product?
I hate to be cliche but after a number of years with AWN, there is nothing that I am dissatisfied with. We actively look for opportunities to extend our partnership with AWN.
What problems is the product solving and how is that benefiting you?
Recent threat communications are timely and concise with suggested solutions delivered right to my inbox - a one stop for awarness and remediation. AWN has filled gaps in our security awareness by alerting us to be best practices, benchmarking scans and cloud monitoring services. The Managed Security Awareness Training is something we are very excited for: it removes the administrative overhead of discussing, selecting and reviewing training topics. The mangement of training content and cadence will help to improve our overall awareness by keeping security in the forefront of employees minds and actions.
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