What do you like best about the product?

The Self-Service User Interface is straight-forward in terms of a marketplace presence. The Cloud Management portal provides a convenient intermediate-level for platform-level and IT configuration and monitoring.

What do you dislike about the product?

Depending on the use case, UI extension layout and information must be done via the API. While there is documentation available on the use of the API, examples for the calls are not provided. Some of the API call limitations are not documented.

What problems is the product solving and how is that benefiting you?

Primarily in areas of backup/restore/replication of various artifacts. There is no way to replicate artifacts between accounts and clouds, only within a cloud and within an account. VMware is not supported very well for larger on premise install bases. The API in these areas is extremely limited.

On the benefits side, we have successfully extended our use cases to multi-platform use with said single-pane of glass.

Recommendations to others considering the product:

Initial support in the area of set up and configured is provided extremely well by the support staff. Once initial knowledge and experience is gained support, while sympathetic, has little to no way of providing status for issues submitted to product development/engineering. This is also true for suggested corrections/enhancements to the product support when API documentation states one thing, but results in something other than the expected results.