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External reviews

137 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Computer Software

As Sweet as Sugar

  • March 01, 2022
  • Review provided by G2

What do you like best about the product?
The sugar market application provides the supports between seller and providers to maintain relationships. With various forms of relation maintaining mechanism
What do you dislike about the product?
Analytics is too basic and not robust. Too extensive training and application knowledge and training is required.
What problems is the product solving and how is that benefiting you?
Getting analytics of sales, also gets the performance report which help in Managing relationship with clients.


    Nivrutti I.

Outstanding used to this software its too likes

  • March 01, 2022
  • Review provided by G2

What do you like best about the product?
Its completely marketing place and its too benefits after that used
What do you dislike about the product?
There is no dislikes it's only likes and too uused
What problems is the product solving and how is that benefiting you?
My all marketing problems has been solved along with propr solutions
Recommendations to others considering the product:
It's great for my colleague and its amazing


    Peter M.

Quite a few bugs in the first few months using Sugar, but customer service helpful.

  • February 23, 2022
  • Review verified by G2

What do you like best about the product?
Email builder has been easy to use. Also like how easy it is to look at a dynamic list (and get the total count) you're building.
What do you dislike about the product?
The analytics is not robust enough. For instance, I wanted to look at the average stats across a period of time, but when I reached out to tech support, I was just told it wasn't a capability.
What problems is the product solving and how is that benefiting you?
For email, which is what I mainly use it for, it is one of the most intuitive builders I have ever worked with and I've worked with quite a few.


    Bilal A.

Sugar market maintain sweet relationships with your client base

  • December 16, 2021
  • Review verified by G2

What do you like best about the product?
The thing I like the most about the sugar market is that this application supports or provides collaboration between seller-provider relationship management, with different types of reporting mechanisms.
What do you dislike about the product?
The only drawback is that there's a lot that this tool offers; therefore, extensive training and application knowledge is required to utilize this tool at maximum capacity.
What problems is the product solving and how is that benefiting you?
Suger Market creates an environment where we can run performance reports based on the sales force and collaborate with clients, which has helped us align our engagement for help-desk services.
Recommendations to others considering the product:
My recommendations to other users considering Sugar Market are the following:

Sugar CRM offers many features and has an extensive capability of different functionalities, so it's vital whoever is considering this application knows how to customize the tool according to their business requirements. Sugar CRM is compatible with many OS systems, giving ease of access to both internal and external stakeholders. Sugar CRM can be integrated with external applications like Call tracker etc. Sugar CRM runs many marketing campaigns. Although email campaigns are complex or confusing to set up initially, if set up properly works pretty good it enables the application to send multiple/several/bulk emails. Sugar Market also has the capability for automation in terms of tasks and notifications, triaging and tagging of opertunities can be set up. We can track performance evaluated records and search on the basis of keywords. This Customer-Relationship managment tool can be utilized in many ways so its key we dont get overwhelmed by the functionalites of this application/tool.


    Wasiullah W.

SugarCRM : The Best CRM

  • December 16, 2021
  • Review provided by G2

What do you like best about the product?
SugarCRM is an amazing software that is relatively easy to setup and operate. It can be easily integrated with ERP softwares and is perfect for small to medium-sized businesses.
What do you dislike about the product?
The downside of SugarCRM is that it has a strong learning curve and takes some time getting used to the interface. Also Sugar CRM is a bit expensive for small businesses.
What problems is the product solving and how is that benefiting you?
I am mostly solving project-related tasks with SugarCRM. I handle requests for my projects and then track those requests through SugarCRM. SugarCRM helps me in being more efficient in my job.
Recommendations to others considering the product:
SugarCRM is the best CRM software I have used so far. It has so many great features and functions that it makes your everyday work a piece of cake. It helps me to track sales and invoice my different projects. I really love the reports and dashboard feature of SugarCRM. There are so many report templates in SugarCRM that allow you to analyze data in an interactive way. Another plus point of SugarCRM is that it is a great marketing tool as you can use it to devise marketing strategies and campaigns. In my opinion, the most significant benefit of SugarCRM over other CRM software is its fantastic customer support team that is available 24/7. Overall I really love using Sugar CRM in my job and I would certainly recommend SugarCRM to other people as this will help them to automate a lot of their business processes and repetitive tasks.


    Marketing and Advertising

Automate your Marketing with SugarCRM

  • December 04, 2021
  • Review verified by G2

What do you like best about the product?
It is more suitable for a medium sized enterprise. Organizing campaigns is easier. Custom forms can be created using the form builders. Customers history about the selection of their events.
What do you dislike about the product?
Not found (200 internal error) error sometimes while accessing the mobile application. Also, difficult to read the emails at times. Other than that, a good app for automation.
What problems is the product solving and how is that benefiting you?
Installed on our mid sized company. It is helping us view the data analytics in the overall dashboard. It also generates analytic reports for a wider and detailed view. ROI and Revenue analytics reports are useful.


    Sandro Roberto L.

Powerful Marketing Automation Tool

  • November 30, 2021
  • Review provided by G2

What do you like best about the product?
Our organization needed a tool for marketing automation and Sugar Market was the ideal solution. The possibility of sending automatic emails allows us a much greater reach of our products and services, dissemination and information about all the work carried out by our organization. Very easy to use, the interface is user-friendly and anyone without any familiarity with the tool can work very well. Advertising campaigns have become more reliable and practical, in addition to being able to directly reach our client
What do you dislike about the product?
So far there is nothing to discredit the use of the tool by our organization, given the time we have been using it
What problems is the product solving and how is that benefiting you?
We managed to greatly improve the image of our products, in addition to automating our marketing, which was manual and did not have an immediate effect. Now we can really show all our products in a real way, how to attract the customer and know what he really wants and needs. Costs have dropped, sales have improved exponentially and our trend is to be able to expand our business even further. Furthermore, the price is very interesting and the return is fast and satisfactory.


    Information Technology and Services

One of Best Customer Relationship Manager

  • November 27, 2021
  • Review provided by G2

What do you like best about the product?
The best thing about Sugar Market is that we can best User Interface with low cost framework
What do you dislike about the product?
The disliked feature of Sugar Market is that we cannot get access without internet connection and unable to get the advantage of automation
What problems is the product solving and how is that benefiting you?
The problem of managing the whole Marketing strategy with visual analytics
Recommendations to others considering the product:
Highly recommend others to use Sugar CRM product like Sugar Market as it give nice visual analytics


    Marketing and Advertising

Outstanding email marketing solution

  • November 24, 2021
  • Review verified by G2

What do you like best about the product?
I use Sugar Market for communicating with our clients. Every week, I send 3-4 email marketing campaigns. The email campaign creator is simple to use. It assists me in maintaining a clean CRM by correcting client information.
What do you dislike about the product?
The dashboard can be overwhelming due to its large amount of features.
What problems is the product solving and how is that benefiting you?
I have saved a lot of time building email campaigns with Sugar Market.
Recommendations to others considering the product:
Sugar Market is a marketing automation software that is suitable for all businesses due to its extensive functionality.


    Financial Services

Not A User Friendly Experience

  • November 02, 2021
  • Review provided by G2

What do you like best about the product?
Sugar Market has ample options to create different designs and "polished" emails
What do you dislike about the product?
There seem to be constant issues with the platform. Things like uploading lists, editing templates, creating landing pages - nothing is intuitive about that.
What problems is the product solving and how is that benefiting you?
We wanted to have the ability to expand our designs in a marketing automated platform, and that is about the only perk of the forum. The functionality isn't worth the rest.