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First class system that’s adaptable
What do you like best about the product?
It's been a game changer during our journey to be able to adapt modules to our business models and service offering.
What do you dislike about the product?
The vastness of the system at times. We are still learning.
What problems is the product solving and how is that benefiting you?
Dashboard clarity
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Sugar Sell & sugar market users 4 years
What do you like best about the product?
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account .
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
Market has done good points but some elements such as email template creation found to be clunky and limited so mktg dept create outside of market.
What do you dislike about the product?
Quote module doesn't work successfully for us - reorganises listing of products randomly to quote document.
What problems is the product solving and how is that benefiting you?
Gives external reps view online of account info
Complicated
What do you like best about the product?
I like the ease of it from Sugar CRM to market.
What do you dislike about the product?
The report feature is a bit complicated and I wish that when someone open an email, it automatically integrates in SugarCRM
What problems is the product solving and how is that benefiting you?
Email CRM, emailing members
Syncs seamlessly to SugarSell - great way to track and managing leads
What do you like best about the product?
Syncs seamlessly with the core CRM - a great way to track and managing leads
What do you dislike about the product?
Integrations with other platforms can be difficult sometimes.
What problems is the product solving and how is that benefiting you?
marketing automation and automatic lead routing
Great
What do you like best about the product?
Campaigning, emails, communication, contacts
What do you dislike about the product?
Too much pop ups, frequent, pop ups, time consuming
What problems is the product solving and how is that benefiting you?
Campaigning
A Game-Changer for Our Customer Satisfaction and NPS
What do you like best about the product?
Sugar Market has been instrumental in helping us streamline our marketing efforts and boost customer engagement. Its intuitive interface makes it easy to manage campaigns, and the detailed analytics provide valuable insights that have directly impacted our decision-making. The automation features have saved us countless hours and allowed us to focus on what matters most: nurturing our customer relationships.
What do you dislike about the product?
While the tool is highly effective, there is a slight learning curve for new users. However, once you get familiar with the platform, it becomes very intuitive and powerful. Some of the integrations could also be smoother, but overall, these are minor issues compared to the value we get.
What problems is the product solving and how is that benefiting you?
Thanks to Sugar Market, we’ve seen a significant increase in both our customer NPS and overall satisfaction. The ability to segment and personalize our communications has resonated well with our audience, leading to stronger customer relationships. The insights we gain from the platform have allowed us to make data-driven decisions, which has boosted our marketing ROI and helped us fine-tune our strategies for better results.
Easy to learn and easy to use
What do you like best about the product?
Clear deep process with lots of online and in-application help.
What do you dislike about the product?
Nothing so far. It seems well designed and ready to tailor to each users' needs.
What problems is the product solving and how is that benefiting you?
Removing the need for separate and independent documents and spreadsheets. Giving management a global view of history and progress.
Sugar Market cloud-based marketing automation
What do you like best about the product?
Automate marketing tasks to save time and resources.
Capture more qualified leads through targeted campaigns and landing pages.
Capture more qualified leads through targeted campaigns and landing pages.
What do you dislike about the product?
We have limitations in customizing certain features, such as email templates and landing page designs, which can restrict creativity and branding consistency.
While Sugar Market offers reporting features, some users desire more in-depth analytics and customizable dashboards for a more comprehensive view of campaign performance.
While Sugar Market offers reporting features, some users desire more in-depth analytics and customizable dashboards for a more comprehensive view of campaign performance.
What problems is the product solving and how is that benefiting you?
Generating leads, nurturing them, managing email campaigns, proving ROI
Extremely versatile marketing software
What do you like best about the product?
I like it because it segments emails by season and location. Plus, it makes it easy to create, deliver, and optimize incredibly rich, personalized experiences across emails, SMS, mobile apps, reviews, the web, paid ads, and more.
What do you dislike about the product?
There is nothing I don't like about this software, it is very easy to learn to use, it adapts quickly and stands out among the competition thanks to the number of integrations it supports.
What problems is the product solving and how is that benefiting you?
Super helps us boost our digital relationships, as it is an intelligent makerting automation platform that is fed by all your customers and is designed from day one to help us scale. We may also respond to our consumers based on the messages they send us.
Since I have not seen /tried other marketing automations tools, i would not give 10 :-)
What do you like best about the product?
Easy to log in
The overview dashboard gives most of what I need
Easy to move arround
Easy to use even you are not an expert
The overview dashboard gives most of what I need
Easy to move arround
Easy to use even you are not an expert
What do you dislike about the product?
Since we are a global company and each country have the own maketing it can be dificult with diff emails. Sugar knows our problem
What problems is the product solving and how is that benefiting you?
The reporting part for views, qlik.....
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