Contentstack Adaptive Digital Experience Platform
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A+ Headless CMS
What do you like best about the product?
The support from Contentstack. The docs, live chat and, of course, customer success are all first class. If there's an query then you can get acknowledgement, if not a solution, very quickly and there will always be an answer. While we were doing the initial build of our platform we had multiple Zoom sessions with our customer success manager and solutions architect where they were able to confirm we had used the system in the right way and/or suggest alternative implementation methods. I have personally used the live chat on a few occasions when needed, which has helped solve smaller issues without taking too much time. For larger issues or queries, we have always felt comfortable to email the team and arrange sessions to talk through solutions.
What do you dislike about the product?
It's just too flexible! We have found that there are so many different ways to solve a problem. It's not always clear what the best solution is, but we have found that the Contentstack team like the way we have implemented functionality/features. Sometimes we have felt that it would be a lot easier to use a traditional CMS but then we remember that we would have to use hacky solutions rather than custom-built.
What problems is the product solving and how is that benefiting you?
We have rebuilt our web platform from the ground up. It gives us so much more flexibility around our front-end and back-end stack than you get from a traditional CMS.
Recommendations to others considering the product:
It is very flexible and a lot of thought and effort is needed for content modelling and development, but you can build very powerful and customised solutions.
Powerful, Modern CMS
What do you like best about the product?
Content Management Systems have come a long way but Contentstack and heacless CMS have taken it one step further. With the decoupling of the authoring and presentation layers, the front-end engineers and content managers have truly become independent of each other and can get content to their users faster.
What do you dislike about the product?
As with any CMS, content managers and developers are working in opposite directions. In order to resolve this longstanding issue with CMS, it is valuable for a platform like Contentstack to make such changes be able to propagate seamlessly.
What problems is the product solving and how is that benefiting you?
Content consistency across environments; ease of use from business user and content manager perspective,
Flexible and responsive with great support
What do you like best about the product?
Good support for integration w/ strong API
What do you dislike about the product?
The UI is occasionally cumbersome to use
What problems is the product solving and how is that benefiting you?
Business being able to easily change and localise content without developer intervention.
Recommendations to others considering the product:
If you are looking for a headless CMS with excellent API and robust support then ContentStack is a good fit.
Flexible system, amazing support
What do you like best about the product?
The flexibility and ease of content modelling as well as onboarding content users. The in-product chat is also super helpful as the customer support is incredibly responsive. We had our stack up and running, powering content in a couple months. The last project that was simliar took multiple quarters.
What do you dislike about the product?
The pricing is confusing and difficult to understand. Localization is not ideal as once something is localized, updating is very confusing
What problems is the product solving and how is that benefiting you?
Landing page builder, injecting landing pages with content, blog pages, Content for email templates
Couldn't be HAPPIER!!!
What do you like best about the product?
We've tightly integrated ContentStack into our .NET platform. The content dynamically combines with our system-wide pattern library enabling us to create and maintain content in real time using data cache and webhooks.
What do you dislike about the product?
Some of the field types were arbitrarily too restrictive when we first started, but CS has resolved those issues.
What problems is the product solving and how is that benefiting you?
Flipped technical debt issues enabling us to spend much more time on strategic projects.
Recommendations to others considering the product:
without any reservations
Takes a bit to implement but worth it
What do you like best about the product?
We used to require a full time engineer to make even small changes to our site. Using contentstack we were able to turn all our pages into flexible templates so the marketing team can now make virtually all changes on our own, freeing up engineering headcount and making us way faster and more nimble.
What do you dislike about the product?
It's pricey and requires a lot of technical expertise to implement. Once it's done though it's quite flexible.
What problems is the product solving and how is that benefiting you?
We have our whole website on Contentstack and have ported over all our web pages into templates. We no longer rely on engineering to build or edit pages.
I would definitely recommend the concept a headless CMS to a friend or colleague.
What do you like best about the product?
The ability to access huge amounts of data that would have otherwise been difficult to access.
What do you dislike about the product?
There are still areas of the site that are still being developed, and improvements are constantly being made. Although this is a good thing, it can be a frustrating experience developing schema for a new and better feature to appear e.g. Modular blocks.
What problems is the product solving and how is that benefiting you?
Definitely being able to set the foundations required for an A/B testing culture going forwards with the business. The benefits are vast, with the future-proofing of data being the main benefit. It will allow relatively easy expansion in the future.
Recommendations to others considering the product:
Look at your plans for the future of the business and see whether looking at Apps Is a consideration. Having all your content/data in one place is perfect for launching into other platforms.
Dynamic and Flexible
What do you like best about the product?
I like that ContentStack is highly flexible to your business and technology needs. The support team is also amazing and answer questions quickly while also providing architectural guidance as you embard down a path of some big time decision making.
What do you dislike about the product?
not much right now - new features get deployed regularly so that's always something to look forward to. Plugin/Component library keeps growing.
What problems is the product solving and how is that benefiting you?
Managing content and localization across the globe and across multiple channels.
Great Customer Service, Easy to Use!
What do you like best about the product?
Contentstack team has been very accommodating in helping our team with any questions we have or issues that have arisen. We've been using them on all of our sites for a year now and have had no complaints.
What do you dislike about the product?
It can be hard to create the correct content for your needs and once content types have been created it can be difficult to modify. That being said CTS team is there to help make sure you create the correct content types for your needs.
What problems is the product solving and how is that benefiting you?
We use the contentstack headless CMS to deliver content to our ecommerce sites. Its been very flexible in our ability to create and manage content.
Excellent product and customer service
What do you like best about the product?
As a developer, I like the ease by which we can integrate Contentstack seamlessly into our web applications. Additionally, their customer support is always top-notch, responsive, and willing to help in whatever ways possible.
What do you dislike about the product?
There have been no downsides for our team.
What problems is the product solving and how is that benefiting you?
By using Contentstack, we are able to quickly roll out new, fresh content, and for many product launches, we've been able to have our designers and copywriters churn out new, unique pages without our development team getting involved.
Recommendations to others considering the product:
Be sure to really think over your data structure before diving in.
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