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Reviews from AWS customer

30 AWS reviews

External reviews

305 reviews
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    Suresh Polinati

Great for automating processes, saves time, and cuts down on errors

  • September 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use multiple types of applications, including SAP. I work on contract documents with UiPath mostly. I work with different clients in different companies. We use the solution to automate processes. It helps by reading contract documents and updating details in SAP applications.

How has it helped my organization?

We use a lot of document understanding. It reads the documents for us. I had a document understanding from UiPAth about two years ago. They helped us understand how it would work. With it, we were able to build a solution for invoices and purchase orders.

What is most valuable?

I like that we can work with different types of classifications. Whenever you classify a document using an ML model, there is a license associated with it. However, the intelligent classifier doesn't consume any of the licenses unless there is a specific amount of usage on the respective document. We process around a thousand documents per day and the classification is free. It helped us process all of these documents. We were able to train our ML models easily.

Building automation with UiPath is very easy compared to others. The UI is easy. There's a community forum where you can request help. They also have a marketplace to help you find customized solutions.

Previously, a turnaround time for a particular process was two to three days. Once we automate the process, we can handle the process in three hours. The turnaround times have improved a lot. We've drastically reduced our turnaround time on each transaction we handle. That's reduced our costs by quite a lot. That said, I don't have an exact figure off the top of my head.

The user community and forums are great. They are really impressive. When I started in RPA, it was difficult to find help or to help others. The forum gives us the platform we need to help each other and source solutions to problems. It's now easy to find answers. It helps a lot.

We use the AI functionality. I've used it for 1.5 years. It offers good functionality. However, you need to have a good understanding of how to use the resource effectively.

We've achieved 80% to 90% now using AI.

We can automate more processes now. We need to do a proper assessment first to see what we can get from AI. However, there's functionality beyond document understanding. That said, finding the right use cases can be difficult.

We've sped up digital transformation and the cost surrounding it. It also wasn't expensive to do so. We can go ahead with minimal cost. We just need to align the solution with the right resources.

It's reduced human error. We have the functionality to capture business exceptions. If we need human confirmation, it will get sent to the action center. However, by automating, we've reduced the need for humans. We've reduced human error by 20% to 30%. The bot will capture data in areas where in the past humans may have made mistakes.

The bot has freed up employee time. We do have attended automation. If there are tasks needed for humans, we've created the process in such a way that they can do these tasks and then spend the rest of their time on other activities. It's likely freed up human time by 10% or more. We'd only work on processes where there is a minimum of 10% reduction in human time.

What needs improvement?

There are a few bugs and a few things on the technical side where certain features are not available.

There are some functionality limitations on UiPath that we could have access to on different platforms.

If we have to move the model to production, we have to download it and upload it again.

For how long have I used the solution?

I've used the solution for seven years.

What do I think about the stability of the solution?

The solution is stable as long as you maintain it in a proper way. You need an admin and support team to take care of performance.

What do I think about the scalability of the solution?

We work mostly with enterprise-level organizations.

The solution is scalable.

How are customer service and support?

Technical support is good. If I have questions, they help me. However, I've had colleagues who have raised tickets and had trouble resolving issues. I personally have never had issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use other solution other than UiPath. However, I have done some small POCs in others. I've used Automation Anywhere, for example. There are different commands in AA and a few different features, however, they are both accurate and efficient.

How was the initial setup?

I've set up the solution. The deployment takes a few hours. There may be software and hardware requirements If everything is there, it might take one or two days to get everything up and running.

You may need to maintain your production servers after setup to make sure the bots keep running. We might have other weekly or monthly maintenance tasks to ensure everything is performing as expected.

What's my experience with pricing, setup cost, and licensing?

The solution is growing in price. It's getting to be too expensive. While I like the solutions they are providing, they need to balance the cost so that they can stay competitive in the market.

What other advice do I have?

I'm a customer.

I would recommend the solution, however, new users need to be mindful of the cost. If they have the budget, they should go with UiPath.

I'd rate the solution nine out of ten.


    Pedro Murta

Makes it easy to work with different applications and quickly build automations

  • September 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

I have been in three different organizations working with UiPath. In all of them, I had to create the center of excellence for UiPath. For automation, we decided to use UiPath because it was easy to learn. We had citizen developers involved. Most of the use cases were typical manual repetitive tasks and did not involve too much intelligence. I did not use the AI components in any of the use cases that I have done in the past. We mainly had end-to-end automation of simple processes. They were not too complex.

I have worked in the energy sector, and there were processes that were connected to renewable energy projects, but they were not related to a good cause, such as improving sustainability. We also had processes that did not provide any financial gains for the company, but they improved the motivation of employees. For example, we automated a process to check employees' birthdays and sent an email congratulating the person and tagging their manager as well. There were no financial gains, but it had a good impact on employees.

How has it helped my organization?

In most cases, it is easy to do automation with UiPath. It is not always the best solution, but in most cases, you can imitate what a user is doing. You can substitute that and create a process. It is very easy to do this. The complexity normally comes from the reengineering of the process to make it more efficient, but that is not about UiPath. That is more about the company thinking that we have been doing this for a long time and how we can make it better. It is very easy and straightforward most of the time. From the thousands of activities UiPath has, I end up using the same activities 90% of the time. It is very easy to remember and organize in my mind. As soon as I hear a process, I know how I am going to do it. For example, on receiving an email with an Excel file, we will extract the data that goes line by line into SAP or another platform. We will then save it and then write back the status by email. This is a very simple case, but it would be very hard to implement using any other technology. When it comes to end-to-end automation, about 90% of the time, you can do end-to-end automation with UiPath, but there are times when UiPath is not the best solution.

The main benefit of UiPath is that it is easy to develop and deliver automation. We can do this while software engineers are dealing with a more robust solution for the future. For example, when we need to connect different applications, and there are no API calls they can connect to, UiPath can provide a bridge for the short to medium term while resources are working on the final solution. I do believe that UiPath has a lot of strengths, but in terms of maintenance, there is one more application in the middle that we need to make sure is working for the end-to-end process to not fail. I can deliver a solution in one to two weeks instead of waiting six months for the final solution, but there will be more maintenance.

UiPath has freed up employee time, but the time saved depends on the use case. We had some very big processes that saved a few days. Overall, it frees up about 10% of our employees' time.

UiPath has saved us costs in theory, but in practice, I am not sure. It saves the time of our people, but we are not letting go of those people, so the cost of those people is the same. However, these people might be doing other work that might bring money to the company.

What is most valuable?

It is very easy to develop and deploy. It is easy to work with different applications at the same time. For example, I can read an Excel file and then go to SAP or any other platform. I can then open Outlook and send an email from Outlook. I can even use Teams. Being able to combine all these applications is the main thing that I like.

I also like how fast it is to develop a big, low-code platform engine. You just drag and drop, and most of the activities are done. It is very fast to create processes. I like it.

What needs improvement?

Its pricing changed again this year. I do not know why it just went up, but I do not like that. This is something that I would like them to improve for sure.

It would be nice to have the possibility to change the values in the middle of the debug. For example, I am debugging a process, and I write at a place. The value of that level is one, but I want to see the results of it if I change it to two. It does not seem possible in UiPath. It is possible in other software, but in UiPath, it is not yet possible.

For how long have I used the solution?

I have been using UiPath for six years.

What do I think about the stability of the solution?

The Orchestrator, cloud, and everything else have been stable.

What do I think about the scalability of the solution?

It is scalable. We have about 20 people using it. It will impact around 40 to 50 people.

How are customer service and support?

I do not have direct contact with the UiPath technical support because we have a vendor, and we go through the vendor.

The UiPath community is very good. I myself do not contribute much to the community, but anytime I have doubts, it is very easy to find a solution in the UiPath community. The community gives a lot back. There are a lot of people writing back. It is very well established. About 90% of the time, I find the solution, and the other 10% of the time, I find a way to the solution. It normally takes me less than a day. There are a lot of activities created by the community as well, which are very helpful. I know some of the people who create these activities. People just give back.

Which solution did I use previously and why did I switch?

In my current organization, we were not using any other solution previously. In other companies where I worked, UiPath was the first solution, but in one company, I also worked with Blue Prism. We had both UiPath and Blue Prism at the same time.

UiPath is easier to learn. It has certain activities that Blue Prism does not have. Visually, UiPath is much more appealing. I know the visual appeal does not matter much to a lot of people, but it matters to me.

How was the initial setup?

It is deployed on the cloud. We moved to the cloud last year, and it took us two months to set it up and go from on-prem to the cloud. About 50% of the time was spent on things related to our company in terms of security and other things. It was not on the UiPath side. On the UiPath side, it was pretty straightforward. It was pretty nice.

What about the implementation team?

Five people were involved in total, but they were not involved not full-time.

What was our ROI?

We have seen an ROI, but I do not have the metrics.

What's my experience with pricing, setup cost, and licensing?

Its price is fair, but I would prefer it to be lower.

What other advice do I have?

I would recommend UiPath. I would recommend starting with very simple processes. Do not go for a very big end-to-end process. Start with a part of it, gain confidence in it, and then start building on top of it. Many times, the process that people want to implement is too complex, and they do not put it down on paper. They do not do a cleanup of the process, and most of the discussion is happening while developing, which makes it complex, so I would recommend starting with something small, seeing the results, and growing from there.

Overall, I would rate UiPath an eight out of ten.


    Praveen Pallapothu

Great user community and Academy courses but the AI functionality is still immature

  • September 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

Most of my use cases are spread across all the business units. It's used in accounts payable or for receiving reconciliations. It is also used in directory management and the banking finance sector.

What is most valuable?

UiPath has a lot of features and they have added a lot of things. The apps and document understanding are good. We use document understanding a lot, even though they may not be common for day-to-day processes.

The Orchestrator is amazing. It provides a huge benefit including data security and data storage.

We can add a huge number of activities and can input code right into the platform.

While there might be companies that use the product to do automation for good cause, however, so far, in my experience, I have yet to do much of those use cases. I’m more on the business process side.

The product enables us to implement end-to-end automation. When they first launched, people used to have some sort of hiccups, however, now you don’t need different tools to manage your entire automation journey. With UiPath, from the discovery phase on, you have everything you need. We can understand the ROI clearly and can see what we’ve invested and what we’ve received.

The user community is valuable. It has the biggest community. Everyone knows it. One of the reasons UiPath is so successful is the UiPath community. We have tremendous people in the community supporting each other in terms of development or community events. People from different organizations can explain different pain point areas or explain good use cases and share learning and feedback.

We use both cloud and on-prem services. Most companies prefer on-prem over the cloud. From our perspective, we’re working to convert users to the cloud to reduce the footprint. Still, many want to maintain that on-prem segment.

We use the UiPath Academy courses. Since the beginning of my career, I’ve used it. Whenever there are new products that are launched, they will release certain courses for training purposes. I've gone through training at the Academy. I found a certified trainer also to provide training. Overall, having the training available really helps new people who want to kick-start their careers using the app.

They've also implemented community collaboration. If someone from the community has developed something, they will add training based on the community. The user has larger visual data now, compared to what happened previously.

The solution has allowed us to manage digital transformation and reduce the cost around it. Automation really helps boost digital transformation. We've seen cost reduction around resource use and the cost of operations as well.

We've been able to reduce human error using UiPath. Of course, it depends on the people developing it. However, as long as the people have good implementation experience, we can really minimize errors.

It's helped free up employee time. However, it is not a major amount across every project. Comparatively, it can save a number of hours versus manual labor.

We have saved money and that's calculated on the number of hours saved in terms of man hours. We haven't cut staff; they are now working on different tasks instead.

What needs improvement?

We've used AI functionality. On a real-time basis, we haven't seen many benefits from the AI center. It's not cost-effective to run models on it as of now. We haven't been able to automate more processes. Some projects don't require AI at all. If it gets more cost-effective and has more use cases, that might change.

The tool continuously redefines itself. They release three major versions every year and target one major feature once a year, like AI, et cetera. However, there are a few features at an early stage and not quite mature yet.

The initial tools are good enough compared to other vendors, however, they are still refining and need to change a lot of things, especially in the AI center, which is not that flexible when it comes to deployment. This is the same for UiPath apps. In most cases, nobody wants to invest a lot of money in attended bots. They need to work on that.

We'd like to see them work towards more stable outcomes to minimize hiccups.

For how long have I used the solution?

I've been using the solution for more than six years. I started in 2017.

What do I think about the stability of the solution?

Previously, we haven't noticed stability issues. In the past year, we have noted issues with stability. There have been some hiccups.

What do I think about the scalability of the solution?

The scalability depends on the way a company implements it. From a cloud perspective, the scalability is good. That said, the flexibility is there to scale.

How are customer service and support?

We've had issues in the past where products were not working as expected and we've reached out to support. The experience has been mixed. Sometimes it is good. Sometimes solutions are delayed.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not use a different solution previously. However, I have used Automation Anywhere, Power Automate, recently, and also Intellibot and Blue Prism.

Power Automate is still quite young. There are still items missing as it's new.

UiPath excels in the Orchestrator. The flexibility is great as well.

How was the initial setup?

We've worked with both cloud and on-prem deployments. However, people seem to prefer on-prem. Almost all of our clients are maintaining their own cloud and then running UiPath into the cloud from on-prem.

I was involved with the deployment. The setup is straightforward. For the governance and audit security principles, we do need to add in a bit more. We might add, for example, a CI/CD pipeline.

We tend to have three to five people, part of the support team, to help with the deployment.

There is some maintenance required. We need to monitor our VMs and understand if the robot is failing and if so what is the root cause. We have an interior support team for maintenance services.

What about the implementation team?

We did not use an outside vendor for the setup. Only people in the department are allowed to handle the deployments due to compliance.

What was our ROI?

We cannot calculate an overall ROI. However, if something isn't getting 150% or more, people tend to not want to implement it. So far, we've seen a very good ROI.

What's my experience with pricing, setup cost, and licensing?

The costs have gone up recently. The pricing seems to be a bit higher for the end user.

What other advice do I have?

We are UiPath partners.

I'd rate the solution seven out of ten. The most recent tools are not as impressive compared to what is happening in the market.

As long as others don't need additional tools like Apps or document understanding, I'd recommend it. There are a lot of features and functionality to try. However, if you need document understanding and apps, I'd advise users to look at their use case, do a POC, and figure out if it's a perfect fit.

From the perspective of pure automation, UiPath is excellent. However, if a company is looking for AI functionality, they really need to see what else is out there and what is best for them.


    Hariramesh D.

Saves time, reduces errors, and assists with digital transformation

  • September 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

We have many use cases, including 50 or more in the finance domain. This solution supports Robotic Process Automation, RPA, and I work with it for website automation. We use it with SAP and use it for Excel automation.

For example, we use it to download an EML file, and using a UiPath application, we extract PDFs using OCR activities and convert them to digital files. Once we've accepted all data from the PDF, we update all of the details digitally and send the particular data to the business via a consolidated business sheet.

How has it helped my organization?

The success rate is 80% to 90% using UiPath.

What is most valuable?

It's easy to build automation. It's a drag-and-drop activity. You don't need to code or write. All activities are available in the activity planner. We can build a bot and deploy it to VMs to use in production.

Even a person who has no coding knowledge can deploy a UiPath automation.

This solution enables us to implement end-to-end automation. It's a big part of the process. In UiPath, some setup of validation is there. It can get technical. Not each and every process needs to have automation. We use the validation to discover if it is zero, semi, or full automation. We'd look at the applications involved in the business process, like SAP. We'd mark it as what percentage is actually needing automation. The solution helps by selecting logical tasks. Some areas are only able to be done by humans. In that case, it's only semi-automated.

The user community is good. If you search for an answer, it's a way to find solutions.

UiPath Academy courses are great. I used them to complete my certification. The courses and videos make it easy to understand. There are Studio, Orchestrator, and Robot courses. There are courses from basic to advanced. Everyone can jump in and learn very easily.

The solution helps us speed up our digital transformation. We used to need seven to eight people for some processes like processing invoices and we were able to reduce it by two to three people.

Human input is prone to error, however, UiPath helps reduce human error. While UiPath does sometimes make errors, it would be due to errors in the creation or logic. That said, if created properly, it removes the need for human intervention and removes errors in general.

It's freed up employee time. If I need to check something every day or do validation, it would typically take two hours of my time. Now, I can use a bot to do that work. I no longer have to worry. It flags only what I need to action and I don't have to look at everything.

UiPath has saved us money. We reduced two to three full-time employees by automating tasks, we save that money in salary.

What needs improvement?

Sometimes we get some disconnection issues. This happens maybe 10% of the time.

We have trouble sometimes finding answers in the UiPath user community. Using the community portal can be difficult. However, how they give training is very good.

We've had an issue with the selector.

For how long have I used the solution?

I've been using the solution for four to five years.

What do I think about the stability of the solution?

The solution is stable. There is no lagging application-wise. There might be unexpected pop-ups or Windows upgrades that may affect UiPath, otherwise, it is very reliable.

What do I think about the scalability of the solution?

The solution is scalable and has a good scaling framework. You can scale your process at any time. In-house, we were able to build our own scaling framework without issues.

How are customer service and support?

We've contacted technical support twice. We were migrating from classic to modern architecture. Our team is pretty technical and capable, so we haven't needed much help. When we reached out, they were good. However, sometimes they took a while to respond.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We also use Blue Prism. I'm also aware of Power Automate. The simplicity, ease of development, and consistency made us move to UiPath. However, now the market is changing, and our company is considering moving to Power Automate as it is cheaper. Still, at this time, UiPath is better than Power Automate.

How was the initial setup?

We use the solution on VMs and Azure. We are also using continuous deployment, CI/CD.

I was involved in the deployment and we started the process for the company. We take care of the deployment, development, and maintenance. Now, everything is stabilized.

It's easy to deploy. We can easily publish through UiPath Studio or get a packet and deploy it where we want. We have one release manager that handles the process deployment.

Without maintenance, a UiPath bot cannot run well. You need to handle updates, et cetera, to make sure bots don't fail.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing costs differ depending on what you use. Comparatively, Power Automate is cheaper. However, UiPath is cheaper than Blue Prism or Automation Anywhere.

What other advice do I have?

We're an official UiPath partner.

I have no experience with their AI functionality.

I'd rate the solution nine out of ten. If the pricing was less, it would be ideal. Other than that, it's a great product.


    Vijay Nagendra Sai

Unlike other products, it has a native OCR tool, it provides an end-to-end solution that covers everything

  • September 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

In my last company, we focused on Document Understanding. We received medical claim forms through Outlook and extracted the data from them. That is one use case. At my current company, I'm doing SAP automation.

How has it helped my organization?

My organization has automated around 200 daily processes that were previously manual. Some things that may have taken weeks in the past can be completed in a few hours. UiPath has reduced the costs of digital transformation and improved our productivity because the processes can continue running over the weekend when no one is in the office.

What is most valuable?

I like UiPath's Document Understanding and OCR functions. That's UiPath's advantage. It has a native OCR tool, whereas other tools do not, so it provides an end-to-end solution that covers everything. We do not need to integrate other applications.

It's effortless to build automations in UiPath. Anyone can learn it because it has a drag-and-drop interface. We only use about 10 percent coding. It's easy to understand. The UiPath Academy is also available for anyone who wants to learn the solution. The academy courses are free, and you can get a certification. Anyone can take advantage of it.

What needs improvement?

I would like UiPath to add built-in ticketing to Orchestrator so you can raise a ticket directly to the vendor inside the solution and send the error information. We have to build our own error-handling process, which is an enormous task.

For how long have I used the solution?

I have used UiPath for a little more than a year.

What do I think about the stability of the solution?

UiPath is mostly stable, but we have encountered an issue after an update where a process created under a previous version may fail, so we need to update the bot.

What do I think about the scalability of the solution?

UiPath's scalability is excellent because we are automating processes in India and other countries. We have already automated more than 200.

How are customer service and support?

I rate UiPath support eight out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used Automation Anywhere and Power Automate. UiPath has an advantage over other tools because it can perform end-to-end automation and cover more activities.

How was the initial setup?

Deploying UiPath is straightforward. One person is enough to deploy the solution, but I may need to contact the solution architect if I need access to something. We deploy to multiple locations because we are a multinational company, but we are not providing services to any other company. We have our internal clients, including stakeholders in Denmark, Norway, and some other countries.

What other advice do I have?

I rate UiPath nine out of 10. UiPath is better than other competing technologies.


    Roger Yu

Saves us money and time, but the support needs improvement

  • September 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath to automate some of our financial and HR workflows and to send emails to clients.

How has it helped my organization?

UiPath helps automate end-to-end processes.

It helps reduce the speed and cost of our digital transformation.

We do not require expensive or complex application upgrades to speed up and save costs in our digital transformation.

UiPath helps reduce human error, reducing our labor.

It saves me three hours per week.

UiPath saves us costs.

What is most valuable?

UiPath is a strong brand.

What needs improvement?

I would like UiPath to work more with our local partners, to provide us with lower prices, localized functionality, and support.

For how long have I used the solution?

I currently use UiPath once a week.

What do I think about the stability of the solution?

I would rate the stability of Uipath eight out of ten. We have had some stability issues with our VMware.

How are customer service and support?

The local UiPath partner we are working with provides very slow responses to our technical issues.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

UiPath is priced 50 percent higher than our local RPA solutions.

I would rate the pricing of UiPath eight out of ten with ten being the most expensive.

What other advice do I have?

I would rate UiPath seven out of ten.


    reviewer2281758

Easy to build automations, and has helpful Academy courses, but can be expensive

  • September 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

We primarily use the solution for automation.

How has it helped my organization?

UiPath has been quite useful for the organization. It's helped reduce workloads.

What is most valuable?

The processing time is the best aspect of the solution. There are also fewer coding requirements. It takes less time to develop and implement projects using UiPath for this reason.

It's easy to build automation. The organization has a variety of projects and we can complete the projects faster using automation using UiPath.

The product enables us to implement end-to-end automation.

We use the UiPath user community. If you have any doubts about what you are doing, you can turn to the community and they'll answer your questions - which is very helpful.

The Academy courses are very useful. If you want to do any certifications, it's very simple.

We use the AI functionality. It helps automate processes that are more involved. However, it's something the team works on; I don't know much about it.

The solution helps us reduce human error as we can run many projects without much human involvement. Once we reduce human interactions, we can reduce human error quite significantly.

It's also helped us free up employee time thanks to the automation. It's freed up maybe 30% to 40% of our time since we started implementing automation.

What needs improvement?

We've tried to use test automation, however, I'm not sure how well it works.

For how long have I used the solution?

I've been using the solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

We took about three or four months to deploy the solution. The process itself is moderate. We were able to manage the process ourselves. While it's rather easy, it does take some time.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is quite high. It could be reduced.

What other advice do I have?

I'm an end-user of UiPath. I'm an RPA developer.

I'd rate the solution seven out of ten. There should still be more opportunities to make the solution less expensive.


    reviewer2281728

Easy automation building with a helpful user community and responsive support

  • September 22, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for building automation.

What is most valuable?

It's easy to build automation using UiPath. I'd rate the ease of use eight out of ten.

UiPth allows us to implement end-to-end automation. It's very important to us and very helpful.

It's helped us minimize our on-premises footprint.

The user community is very helpful. We are able to converse with people and look for solutions to questions.

I've used the UiPath Academy courses. It helps us use the US version.

It has helped us speed up digital transformation and reduce the cost of digital transformation. We were able to speed transformation in a way that wasn't expensive.

UiPath has helped us reduce human error. It's also assisted with productivity.

The product has freed up employee time, however, how much time depends on the process itself.

The solution has helped us save costs. How much we save depends on the process.

What needs improvement?

The recording module could be improved. The screen identifications can be better.

I'd like it to have a more convenient development. If they had more development assistance, it would be helpful.

For how long have I used the solution?

I've used the solution for two to three years.

What do I think about the stability of the solution?

The product is stable.

What do I think about the scalability of the solution?

The solution has been scalable.

How are customer service and support?

Technical support is very good and very responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

It was easy to deploy the product. It was quite quick to implement.

What was our ROI?

I have witnessed an ROI while using the solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It's cheaper than its competitors. There are additional fees for maintenance and support.

Which other solutions did I evaluate?

We did evaluate other options before choosing UiPath. We chose this solution based on its feature offering and reasonable cost. It had a better graphical user interface than other options.

What other advice do I have?

I'm a UiPath customer.

At this point, we don't use the UiPath AI functionality.

I'd rate the solution nine out of ten overall.

I'd advise potential new users to do a proof of concept before investing in UiPath.


    Gaytonde Vitthal

An easy-to-use and scriptless tool that can be used for process automation

  • September 21, 2023
  • Review provided by PeerSpot

What is our primary use case?

The use cases for UiPath are mostly based on SAP products, web applications, and APIs.

What is most valuable?

UiPath is a tool which is mostly used for process automation. It's not like a normal automation tool. We have different kinds of process automation tools in the market. UiPath provides the best integration between multiple applications. It has supportive technology for all kinds of applications. It supports all kinds of products like desktop products and web applications.

So, integration is the best feature of UiPath. UiPath provides attended and unattended robots to do automation. It provides a use case for scanning invoice processing. So, these are some of the useful features provided by UiPath.

What needs improvement?

UiPath is currently lacking a Citrix environment, mostly on remote desktop applications. The banking sector is more concerned about security. To open an application, we need to enter some token authorization. Such kinds of processes or technologies need to improve in UiPath.

For how long have I used the solution?

I have been using UiPath for three to four years.

How are customer service and support?

When we face technical or product issues, we raise a ticket to UiPath support and get technical assistance from Uipath regarding the products and services.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before UiPath, I used an automation tool called QTP/UFT tool.

How was the initial setup?

The solution's initial deployment is easy, and it's not that difficult.

For the solution's on-prem initial deployment, we need the license and installation of the Orchestrator and the robotics machine.

What about the implementation team?

Since it's a single-contribution project, I did the solution's development, deployment, and post-deployment support all by myself.

What was our ROI?

UiPath has helped streamline most standard processes, and it has also made the rule-based decision-making process stable. The solution helps us save a lot of time and manual effort. It has improved the accuracy and speed of processes like approving tasks, processing tickets, or the expenses of the employees. Most things that were very slow when done manually have become very fast nowadays with UiPath.

What's my experience with pricing, setup cost, and licensing?

Comparatively, UiPath's pricing is higher than other tools. Since it provides the best services compared to other tools, UiPath's pricing is reasonable. Nowadays, they also provide cloud robots that don't require any infrastructure in our organization.

What other advice do I have?

UiPath is a very easy-to-use and scriptless tool. Since it doesn't have any code involved in it, any nontechnical person can also use it for their professional work. They can automate any kind of workflow as per the business knowledge. UiPath doesn't require much technical knowledge and is very easy to use.

In most service-based or manufacturing organizations, UiPath can be used for processes that deal with a good cause. In the service-based organization, it provides employee benefit services like the recruiting process and retirement process. The solution also does monitoring tasks like license validation.

If you talk about social services, the solution also helps with passport scanning, which mostly happens in the airport. With the help of UiPath, we can immediately scan the passport and get the required information from a security point of view. So, it provides all kinds of the most relevant use cases in real life.

In UiPath, multiple stages are involved, like requirement gathering, business analysis, preparation of the process design documents, implementation of the perfect automation, and then deployment of that automation. After the deployment, we provide post-deployment support to the end users. This end-to-end process involves all kinds of stages, from requirement gathering to production and deployment. So, UiPath provides end-to-end automation.

UiPath provides a trial version of 60 days, which is the community edition and is completely free to use to learn. They have their own academies to learn the courses, which are also completely free. It also provides a certification of UiPath as a developer. UiPath has the best forum community edition where you can raise your questions and immediately get support or answers from the community. UiPath's user community is very user-friendly.

With UiPath, we have reduced a lot of manual work and saved a lot of time. It helped us reduce the most complex activities involved in the finance and HR departments.

I have used UiPath Academy courses and completed my certification program as a UiPath developer. Since UiPath is a scriptless tool, any user can learn the tool very easily by using the UiPath Academy courses. UiPath Academy courses are completely free. They don't have any charges and provide all the practical sessions and environment.

The UiPath Studio is also available for a 60-day trial version. You can install this tool on your machine, practice, and become an RPA or UiPath developer. So, UiPath Academy is the best tool to learn the UiPath tool.

Currently, UiPath has a lot of things like machine learning, artificial intelligence, and natural language processing. We have integrated all these things with UiPath. We also have AI Fabric in UiPath. By using AI, we can automate the more complex processes where decision-making is involved. The solution's AI functionality is mostly used in invoice processing or approving budgets.

UiPath's AI functionality has enabled us to automate more processes overall. AI gives us more leverage on process automation by reducing manual work and saving a lot of time in complex situations where decision-making is more complex. Based on historical data and previous experience, our UiPath bots can learn many things and give the best solution in AI.

UiPath gives more features to digitize your current business from manual to automation. It also saves lots of manual costs and real-time employee costs.

Although not 100%, UiPath reduces human error and provides more accurate results. It is very fast in terms of processing, and we can automate any kind of process. It works 24/7, even on weekends and holidays.

UiPath helps us to reduce or avoid some manual, repetitive tasks that most of our employees do on a daily basis. We have automated such tasks, and it saves a lot of employee time. So, employees can contribute their time to new innovations, new tasks, or new projects.

Nowadays, time is money. With UiPath, we save a lot of time and money in real-time employees.

RPA has multiple automation tools like Blue Prism, Automation Anywhere, and UiPath. We chose UiPath in our organization because it has more features than other tools.

I was involved in setting up the infrastructure for my current project. I was involved in the installation of the robots, the installation of the Studio, the connection between the Orchestrator and the Studio, and the deployment of the robots on the machine. I was involved in such activities, apart from the development.

Overall, I rate UiPath a nine out of ten.


    reviewer2280195

Good for end-to-end automation, easy to implement, and reduces human error

  • September 20, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the solution for task automation.

What is most valuable?

The automation for building tasks is good. It reduces the manpower needed. It helps us automate large projects.

It's easy to create automation with the solution. Once we understand the process, we can easily create an automation.

We use end-to-end automation. It helps us remove the need for manual labor.

We are satisfied with the user community UiPath offers as well.

The solution has helped simplify projects and our requirements.

We've used the Academy courses. Anyone can access it. It's great that anyone can take advantage of it. You don't need to be technical.

The solution has reduced the cost of digital transformation.

It's helped reduce human error by 100%.

The solution has freed up employee time.

What needs improvement?

UiPath should improve the document understanding a bit.

For how long have I used the solution?

I have been using the solution since 2021.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have 50+ users using the solution.

It's scalable.

How are customer service and support?

Technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not use a different solution.

How was the initial setup?

The deployment was not complex. It's easy. We had to test it a bit manually. Once we were sure we had the right requirements in place, we implemented it.

It only takes ten minutes to deploy the solution.

When you change the version of the solution, there is some maintenance required.

What's my experience with pricing, setup cost, and licensing?

We've used the enterprise version of the solution.

What other advice do I have?

We're developers. We have customers that use UiPath.

We can implement the AI functionality, however, we haven't used it yet.

I'd rate the product nine out of ten.