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4-star reviews ( Show all reviews )

    reviewer2208123

Has a powerful design process and organization and has helped reduce human errors to zero

  • June 09, 2023
  • Review from a verified AWS customer

What is our primary use case?

50 percent of our business involves Digital Integration Automation, specifically in the banking and finance sectors. In this domain, we automate various processes, primarily focusing on banking processes such as lending and loan administration. Our operations primarily revolve around the core banking systems of the banks. Essentially, we maintain complex systems and infrastructure utilizing over 20 automation robots through UiPath.

We deploy on-premises, in the cloud, and also utilize hybrid models.

How has it helped my organization?

UiPath is one of the most straightforward tools when it comes to starting and modeling processes. Most of us here are experienced programmers who are also using UiPath. However, I have also noticed that people from our sales department or accounting department are beginning to automate their own processes.

We use UiPath to automate processes in healthcare, where we manage the patient's programming for medical systems and other related tasks. By determining the appropriate waiting time to access the necessary data, we aim to minimize delays and fulfill our social responsibility for a good cause.

In the past two years, our customers have shown a preference for comprehensive digital transformation rather than simply being informed about our RPA activities. This necessitates expanding our scope to achieve a more holistic view and address end-to-end automation. This can be accomplished using UiPath alone, if applicable, or by combining UiPath with another BPMN or local platform's console. An open-source file like Camunda can be utilized for this purpose. We have projects where Camunda effectively controls UiPath robots within a browser-based process, regardless of whether it is a bank or a smaller company. Camunda enables the modeling of complex processes that may span days or weeks, but eventually, RPA automation is required to deliver the desired outcomes. This has been the prevailing trend in the last two years. We are not solely relying on RPA components but also integrating them into a broader system, be it a BPMN or a local no-call system.

We derive great value from UiPath's user community. We are one of three Gold partners in Romania. I always find the information I am seeking within the UiPath user community. The user community offers a comprehensive documentation system, community forums, and other resources, allowing us to obtain what we need.

Now, engaging in automation forces us to standardize our work to a certain extent. Perhaps we should consider documenting our processes and adopting a mindset that prioritizes automation. While this doesn't necessarily mean being overly strict or inflexible, it does compel us to become more organized, and efficient, and encourages critical thinking. We find ourselves questioning why we are performing certain tasks and exploring ways to improve them. UiPath introduces us to concepts like lean management, providing further benefits from this perspective.

The UiPath implementers made significant efforts to educate us on working more in the cloud and fewer on-premises, transitioning from on-premises infrastructure to cloud ecosystems. There are several advantages that we may want to consider when deciding to do this, such as minimizing maintenance costs and scaling in seconds. Just to provide an example, we currently do not have any deployed infrastructure on-premises.

UiPath Academy courses drive us to approach and think in a way that helps increase the feasibility of automation and develop a mindset oriented toward automation. Additionally, they provide education in various technological aspects found in different fields such as business analysis, infrastructure engineering, software development, advanced development, solution architecture, and more. Therefore, apart from the technical knowledge, these courses also cultivate a mindset focused on automation and digital transformation.

We utilize AI functionality in our automation and integrate with Microsoft Cognitive Services for compatibility with Google and AWS installations.

UiPath helps us accelerate digital transformation and decrease the cost associated with it. This is one of the reasons why we are continuing to adopt this solution for our partners. Moreover, when we engage in such endeavors, we often need to demonstrate a valid return on investment or the value added to our services, including the tangible benefits we obtain through the use of this technology. This approach ensures that people are interested in not only witnessing the advantages but also the specific, concrete benefits we derive from utilizing this technology.

UiPath has helped reduce human errors to zero, which can be tracked through the dashboard.

UiPath assists in freeing up employees' time by automating manual tasks.

It has saved our organization costs.

What is most valuable?

RPA is a valuable feature for interacting with GUI interfaces. We utilize it when there is no available API or alternative automation method, such as the previous automation stage using Java or any other means. In such cases, we rely on the interface we have been using for the past few months. The robotic process automation component proves to be powerful.

The design process and organization are powerful. When we design the workflows, we have what is called a framework that is essentially based on transactions that can be used. In case of failure, the group offers a complex and comprehensive system of logging and UI programming that is useful for debugging and so on. UiPath Studio and Designer are powerful components of UiPath, as well as the entire ecosystem that has evolved from a solution based on the Orchestrator and Studio. This ecosystem now includes the Automation Hub, machine learning, AI, and process mining, as well as tools for task discovery, and so on. It has grown from something smaller to a complete ecosystem.

What needs improvement?

AI machine learning has room for improvement. We use Google and Microsoft services. In some ways, Microsoft is more straightforward when we need to train a model compared to UiPath. There comes a point when we integrate UiPath with Microsoft Cognitive Services. For instance, we will also pay for these Microsoft Cognitive Services, not only for the UiPath license. It has an additional cost. However, in terms of usability, my impression is that Microsoft Cognitive Services are faster to configure and provide quicker results than UiPath document understanding, for example.

For how long have I used the solution?

I have been using UiPath for five years.

What do I think about the stability of the solution?

UiPath is generally stable, although occasional issues may arise during upgrades.

What do I think about the scalability of the solution?

Scaling UiPath is easy. We can scale within minutes or hours, depending on the requirements. We simply need to provision additional machines, obtain the necessary licenses, and we are good to go.

Which solution did I use previously and why did I switch?

We are also partners with Automation Anywhere, and we utilized Camunda and FlowX AI as well. In our consulting company, my line of business comprises ten percent of the organization's operations, with a specific focus on automation utilizing UiPath.

How was the initial setup?

The initial setup is moderate. We require knowledge specific to each cloud provider, databases, iOS servers, Windows administration, and so on when deploying in the cloud.

What's my experience with pricing, setup cost, and licensing?

UiPath is more affordable than Automation Anywhere and Blue Prism, which is the most expensive.

What other advice do I have?

I rate UiPath an eight out of ten.

We deploy UiPath in multiple locations.

The maintenance level depends on the criticality of the process and the Service Level Agreement for each client. Some clients may require 24/7 maintenance, while others may only need it during their work hours each week.

I recommend familiarizing oneself with UiPath and then moving to an integration partner when ready.


    Per Martin Jøraholmen

Makes us more efficient and has saved us a lot of money in just six months

  • June 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our primary use case is for RPA. We use it for checking invoices and sending out electronic letters. It is also going to check the absence entered by people when they are sick and see if those fill-outs are correct.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. It is very important. It makes us more efficient. It does not require that much labor.

We find UiPath quite good in terms of ease of building automations. It does not require an enormous amount of knowledge. It is quite easy to use, but we need to do some scripting and programming in addition to the software.

We use UiPath's AI functionality in our automation program. It is necessary to interpret PDFs. We only use it in one process so far. It has only been six months, so it hasn't enabled us to automate more processes overall.

UiPath speeds up digital transformation and reduces the cost of digital transformation. This digital transformation does not require expensive or complex application upgrades or IT application support.

UiPath has reduced human error. In the use case for checking the invoices, it helps us to handle an invoice more correctly and send the invoice to the correct person internally so that it does not go in a loop somewhere.

UiPath has freed up employee time. By the end of this year, it would have saved us two whole man-years.

UiPath has saved us costs. In the six months of running it, it has saved us something like one and a half million.

What is most valuable?

The software does what it is supposed to do. I do not have any specific features that are valuable. We mainly use it for automation. We use the standard application screens. It meets our requirements.

What needs improvement?

We would like to use several modules of UiPath, but they are very costly. All the additional features that we need are there, but they are in the modules that we have not bought.

Its stability could have been better.

For how long have I used the solution?

It was installed around September of last year.

What do I think about the stability of the solution?

The stability could have been better. We started out with one developer license and then we had another developer license. When both developers are working in the cloud platform, it shuts down. I am not sure if it is solved yet.

What do I think about the scalability of the solution?

I do not know about the scalability yet. I hope it is scalable.

How are customer service and support?

We have not used their technical support. We used the UiPath community for some issues. We were trying to learn how to program, and we were stuck and trying to figure out how to do certain things. We posted a couple of questions to the community. There are always people there who are willing to help and come up with good ideas to solve the problems that you have been stuck with.

Which solution did I use previously and why did I switch?

We did not use any solution previously.

How was the initial setup?

It is in the cloud. Our cloud provider is Digital Workforce.

The deployment took four months. It was straightforward. There were no issues. The integration between the cloud platform and our internal networks with the firewalls was really smooth.

It does not require any maintenance from our side.

What about the implementation team?

It was Digital Workforce that showed us that this is how we would want to do it. We based everything on their strategy.

What was our ROI?

With the rate at which we are going with automations, it should take us a year and a half or two years.

What's my experience with pricing, setup cost, and licensing?

UiPath has several modules that we would like to use. They will enhance our installation, but they are very costly.

What other advice do I have?

We are quite happy with the solution as it is. If I were to go for UiPath again, I would not choose Digital Workforce as a supplier.

I do not have any experience with any other solution, but we have had some glitches, so I would rate UiPath an eight out of ten.


    Sunilkumar Venugopal

Bridges the gap between multiple systems, does good web-scraping, and improves accuracy

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

How has it helped my organization?

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

What is most valuable?

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation.

What needs improvement?

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

For how long have I used the solution?

We've been using UiPath for the last four to five years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers.

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

How are customer service and support?

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath.

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

How was the initial setup?

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

What about the implementation team?

Initially, we took some support from the professional services team, but we did everything in-house.

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

What was our ROI?

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

What's my experience with pricing, setup cost, and licensing?

The price of both UiPath and Automation Anywhere is high.

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price.

What other advice do I have?

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.


    Nikhil Gohil

Provides us with a single solution provider for end-to-end automations

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

The business side of our company has different processes and they send us requests to develop automation for them.

How has it helped my organization?

Almost all of our processes are end-to-end automations. Our company looks for a single solution provider and the minimum number of tools needed to automate a whole process. We don't want to jump between different systems where the owners have to get more approvals to get the automation done. It's better to have one simple solution that can work on different scenarios.

Another benefit is, obviously, that processes that don't require human intervention can comply with security requirements and then you can host it on a VM. You then schedule the automation and it will run. It's really good compared to competitors, like Automation Anywhere, which have not yet reached that level.

UiPath also speeds up digital transformation in many ways. People start thinking about automation and the processes from start to end. For example, if there are four steps in a process and one team member is responsible for the third step, by turning the process into an automation, he knows the whole process from start to end.

In addition, it helps reduce human error, especially for repetitive processes done with human effort, but that is true of any automation, not just UiPath. But I do think UiPath is the best solution. UiPath has sped up processes for many of our teams, and they are much happier. They can explore other areas in which they are more interested. Personally, UiPath automation has saved me at least three hours a day.

What is most valuable?

The key features that I find quite helpful include

  • Orchestrator support
  • Automation Hub
  • Process Mining
  • Document Understanding
  • Test Manager
  • Insights.

What needs improvement?

On the Orchestrator side, I would like to see more controls and conditions for RPA managers. If they advanced in those areas, it would help.

For how long have I used the solution?

I have been using UiPath for two and a half years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

We have over 100 users in our company.

We have UiPath on-premises so we usually upgrade the platform whenever they release a stable version. There is some work involved with UiPath web extensions, which we have to install on web browsers.

How are customer service and support?

We usually talk with our account manager. UiPath's technical support team is good. They are always approachable.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did not work in RPA before I started using UiPath.

What's my experience with pricing, setup cost, and licensing?

UiPath is costly compared to Power Automate Desktop, but if you want to do most things, UiPath helps a lot. The more you use it, the cheaper it gets.

Which other solutions did I evaluate?

UiPath is the industry leader in RPA. Other tools, such as Automation Anywhere and the Power Automate platform, are notably lacking in most of the features.

What other advice do I have?

There is a big learning curve if someone is new to programming. It would be better to have gone through some basic data types or to have an understanding of how logical sequences work. But apart from that, it is easy to build automations. Once you understand how to use logic, it's easy.

In our company, people are still adapting. It's not 100 percent done. We are asking many teams to start learning UiPath and automating simple things first.

There is a desktop studio and any citizen developer can develop an automation without learning much. It's quite simple to use. When you want to share something with other team members, you just publish it to Orchestrator and share it with UiPath Assistant. That is quite helpful for any team looking for automation.

The UiPath Academy has different certifications and, on my team, everyone has done some kind of course there and received certification. They know what they're doing and understand how RPA works.

I would suggest developing a basic understanding of how to use UiPath Studio, which is the IDE. Try different things and, then, if you're stuck, go to the UiPath forum for help. If it requires more detailed knowledge, then go with a video course in the UiPath Academy. But most of the time, we Google an issue and find answers on the UiPath forum or documentation. Sometimes a YouTube video will help. It's not necessary to go through the video learning process in the Academy to start using automation.


    Prabu Baskaran.

Helps minimize on-premises footprint, which is important for our clients' environments

  • June 07, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it mostly for the banking and insurance domains. We are a service-based company and the tools we use depend on our clients' requirements.

How has it helped my organization?

UiPath provides scalability, quality, and a high level of accuracy. It has definitely reduced human error.

It also helps minimize the on-premises footprint, which is important for our clients' environments.

What is most valuable?

The most valuable features include

  • multi-bot architecture
  • UiPath Studio
  • Test Manager.

It is easy to build automations with this solution as well. We are able to implement end-to-end automation.

There are also build connectors for Salesforce and SAP. Before the connectors, we could only automate the GUI. Now, it is very easy to integrate on the back end as well.

The UiPath Academy courses are also helpful. When a feature or release comes out, they demonstrate them in the Academy.

And if there are any issues, the UiPath community forum helps us to check whether others are also facing these issues. There are a lot of benefits from that.

What needs improvement?

For some of the cognitive features we have to learn the integration side. Other than that, everything is fine.

For how long have I used the solution?

I have been using UiPath for nearly three years.

What do I think about the stability of the solution?

The LTS version is very stable.

What do I think about the scalability of the solution?

It is also definitely scalable. I would recommend it for any size of company, from small to large. For example, if a small company only needs UiPath Studio, they can have it. They don't need UiPath Orchestrator. They can run things with Studio only. There are a lot of options with UiPath.

How are customer service and support?

Their support is good to have, especially for priority issues.

One thing that would be helpful is if the support team could quickly help us when we raise a ticket. It takes them at least one or two hours to get back to us. With Automation Anywhere, if there is a Severity 1 issue, their support responds within 15 minutes.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting it up is very easy.

The amount of time it takes depends on the client's security requirements. Some teams have restrictions and documentation on how things should be done. But once everything has been verified, deployment will take one to two hours.

Once it's deployed, it's the validation checks that take some time but it depends upon the project: the supporting files and checking that all the integrations are correctly mapped.

In terms of project deployment, we generally have three people involved. One of them will completely handle monitoring and supporting, as well as the Control Room and any logs or administrative tasks. The other two handle change requests.

As for maintenance, our setup is on-premises and we have an internal team that takes care of situations when the server is down. They will restart it and do patch updates, which they will inform us about.

What other advice do I have?

We are using the Enterprise version. We are exploring using it in the cloud, but some of our banking clients do not accept the cloud because of security issues so we go for on-prem only in those cases.

We are not fully using UiPath's AI functionality but we are doing some PoCs, based on our clients' requirements, to check the feasibility. For that, we are using the Community Edition. As for UiPath speeding up digital transformation, I'm not sure. It depends on the process involved.

Overall, I don't see a need for any additional features. I don't have any difficulty using UiPath.


    Alperen Sani Konukoglu

Reduces the cost of digital transformation and allows us to build automations easily and quickly

  • June 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

How has it helped my organization?

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

What is most valuable?

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

What needs improvement?

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

For how long have I used the solution?

We have been using UiPath for two years.

What do I think about the stability of the solution?

At the beginning of the project, there were some issues, but now, it is stable.

What do I think about the scalability of the solution?

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

How are customer service and support?

I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use any other solution.

What about the implementation team?

In our department, we have three employees for implementation. We do not take the help of any consulting company.

What's my experience with pricing, setup cost, and licensing?

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

What other advice do I have?

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.


    SanjayLokapur

We can complete tasks faster and reduce our backlog, which keeps our stakeholders happy

  • May 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath to automate activities that are typically done on a computer by an individual. It's used to automate purchases involving a large volume of transactions for hundreds of organizations.

How has it helped my organization?

UiPath has improved customer confidence and helped us cut costs. We can complete tasks faster and reduce our backlog. A fast turnaround time keeps our stakeholders happy. It also improves accuracy. We can customize and optimize the processes.

Before UiPath, we had a five-person team. It took them each around six hours to complete 200 tasks. We cut that down to one hour by implementing automation, so it took only five employee hours to do the same amount of work that formerly required 30. It also saves energy consumption because the same result can be completed in far less time, so the employee's computer isn't running continuously.

We can reduce our on-prem footprint because we can store our data in the cloud and use UiPath to automate cloud-based data solutions. The cloud is more accessible, and various tools can access the cloud database, whether you're using a mobile phone or desktop.

The UiPath Academy helped prepare our team to use the program. The introductory course taught them everything they needed to know to start working. UiPath also has a huge community that has been helpful when we have issues. Most of our questions have already been answered.

We've used some of the AI features. For example, machine learning is built into the document understanding system. We're working on integrating ChatGPT, but that's not mature yet. APIs are available, but we are still not integrated. The ChatGPT APIs can make our automation more complete and compliant.

We can do complex automations with UiPath. For example, we can automate processes that need to be authenticated to run and integrate processes with the AI engine. UiPath didn't require any upgrades. We could run it on our existing infrastructure.

What is most valuable?

The user interface is intuitive and easy to understand. This automation increases the ease of operation for the employees.

What needs improvement?

Building automations can be a little complicated. There are so many variables and commands. We're also trying to integrate new technology like ChatGPT. Although ChatGPT has many APIs, they're not sufficiently integrated. If UiPath could add more API integration and tutorials in the academy, it would help us utilize them more effectively.

For how long have I used the solution?

We have used UiPath for four years.

What do I think about the stability of the solution?

UiPath is stable, but it's crucial to understand new features when upgrades are released. Updates can cause problems because sometimes we don't know how to use the new features.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

I rate UiPath support nine out of 10. We don't typically require support because we can usually get all the answers from the UiPath community.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also tried Automation Anywhere. It has a more user-friendly and attractive interface. UiPath has more features, a larger user community, and is more capable of handling integrated processes. I think Automation Anywhere is a better fit for small businesses and startups.

How was the initial setup?

The deployment was straightforward. We purchased the license, downloaded the software, and installed it, then we programmed our bots. The deployment can be completed by one person in two days.

The software is on-prem, but the data is stored in the cloud. The solution is installed on a server that multiple people can use. Regarding maintenance, there are only routine updates. The bots themselves need to be maintained, monitored for performance, and optimized. Sometimes you need to modify them when we have additional requirements.

What was our ROI?

The ROI is excellent because you can significantly reduce your staff's working hours. You'll start to see a return after one or two years.

What's my experience with pricing, setup cost, and licensing?

Large enterprises can negotiate a better price, but UiPath is comparable to Automation Anywhere if you're a small company. Automation Anywhere is affordable for small integrations. There are various kinds of licenses, and the return for a small company could be positive. Still, the architecture and usage-based licenses are costly. As the volume increases, it may become unaffordable for smaller businesses.

What other advice do I have?

I rate UiPath nine out of 10. It's a great solution, but it isn't easy to use, and you need to learn a lot. I recommend taking advantage of the free courses and other resources available.


    Suraj Deoram Agarkar

Enables us to do complex end-to-end automation for multiple systems

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath to automate back-office tasks.

How has it helped my organization?

UiPath helped us with compliance-related tasks. These tasks involve reviewing various systems and taking screenshots to get proof of compliance. It's a costly process that can be mostly automated. The employee doesn't need to collect all the proofs; they just have to check if they are correct. For example, they must verify that the referenced time stamp is correct.

They can focus on quality instead of doing all of the manual work, which requires a lot of time and effort from the specialist doing that auditing job. Automation frees up the auditor to do more critical tasks. A bot can handle repetitive, menial jobs.

If you have some tasks that must be done at the start of the day, you can configure the bot to run first thing in the morning to retrieve all the details you need. You can get the report and start working on it. It's hard to estimate how much time it frees up because it varies from client to client, but if you plan well and use UiPath strategically, it can cut the time in half.

UiPath enables us to do complex end-to-end automation for multiple systems. Some of our automated processes take input from the ERM software and enter data into various applications. UiPath can sit and listen to any SAP solution, depending on the requirements, and report to the business user, who can validate it.

The user community is amazing. UiPath put a lot of effort into fostering a community, and now it is so mature that we can find a solution for 90 percent of our problems in the forum.

UiPath has a small physical footprint. It's not like a typical enterprise application that requires multiple servers. You can run various automations on a field workstation. Numerous processes can be automated on a single machine.

The UiPath Academy courses are helpful. It's a great way to learn queries and new techniques. I got my initial training from UiPath Academy, and we use it to onboard junior staff fresh out of college. We first direct them to the UiPath courses and follow up with one-on-one training.

UiPath reduces the cost of digital transformation. For example, you can automate the process of extracting information from devices. If you aren't confident that the automation is accurate, send it to a human staffer to verify and make corrections. You can put a human in the loop if necessary. It may still require some labor, but it takes much of the burden off your employees.

It reduces human error if you have fool-proof automation developed. If you have good rules that fit, it works smoothly without any help. With the proper ruleset, you can eliminate errors 100 percent.

What is most valuable?

UiPath is a complete RPA product suite with machine learning packages and out-of-the-box processes. I'm a developer, so I primarily interact with UiPath Studio. It has a large set of activities ready to use, reducing the time we spend developing bots. The Orchestrator interface is thoughtful and easy to use. In Orchestrator, you can deploy processes and choose from various triggering options.

Building simple automations is easy if you have a little technical knowledge. It takes more expertise to create complex automations. UiPath has a different product line for non-technical users, but it has some limitations.

The more advanced developers use UiPath Studio, which allows you to enrich processes with Python and JavaScript. From a developer's perspective, it's almost a perfect 10.

What needs improvement?

UiPath could gain a lot more customers if they lowered the price a little and improved the license model with some more affordable tiers.

For how long have I used the solution?

I have been using UiPath for nearly six years.

What do I think about the stability of the solution?

A few years ago, UiPath wasn't stable, but it matured a lot since then.

What do I think about the scalability of the solution?

UiPath has built-in features that help you scale your automation, and you can deploy automation on multiple machines simultaneously.

How are customer service and support?

I rate UiPath support a nine out of ten. Their support is decent. I get a fast response when I have questions. I haven't had any issues with them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Blue Prism and Automation Anywhere for learning purposes. UiPath is easier to use and has a more extensive user community. UiPath's constant improvement is outpacing other platforms.

How was the initial setup?

Deploying UiPath is straightforward. It requires some maintenance in terms of modifying and updating your existing processes. You can reduce the overhead maintenance if you have a good developer interface in place. The maintenance is minimal compared to the benefits.

What was our ROI?

A good consultant can help you implement automation and maximize your returns. Automation implementation can range from fifteen days to six months. You'll see a return in as little as one month. For that to happen, you need to implement it strategically. We see a 10-20 percent return, depending on the process.

What other advice do I have?

I rate UiPath a nine out of ten.


    reviewer1444071

Enables us to implement end-to-end automation and has very useful templates

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use UiPath in the banking industry to help with the loan process. UiPath can check the title and address, and get documents from government and public websites. It can also check UCC scripts and the depth of support before feeding the information into the line of business application for the loan process.

How has it helped my organization?

Building automation using UiPath is quite easy.

UiPath enables us to implement end-to-end automation as long as the format is compatible.

Being a part of the UiPath user community is helpful because it provides us with a lot of resources for our internal research. We use the UiPath Academy courses to train our team members when we have new projects or implementations.

UiPath helped us reduce our on-premises footprint. The bots have taken over the repetitive tasks, freeing up our people to focus on other areas.

For some of our digital transformation initiatives, the solution helps reduce costs, but the extent of the savings depends on the licensing costs.

We only require IT application support for some aspects of our digital transformation.

Before UiPath, there was a human error rate of five percent on tasks. With UiPath, the human error rate has been reduced to three percent. UiPath can save people's time anywhere from a few weeks to three months, depending on the complexity of automation.

What is most valuable?

Document processing is a valuable feature in UiPath. It allows us to process various scanned and PDF documents, extract data from them, and further evaluate the data for business purposes. This could include income tax files that are required for load processing or documents for property inspection reports.

The templates are very useful to us. We reviewed templates for almost 400 similar scenarios where changes are made to two configuration files. These scenarios may be helpful to the customer.

The integration is also good.

What needs improvement?

UiPath needs to improve its onboarding and operational excellence.

The licensing cost and technical support have room for improvement.

For how long have I used the solution?

I have been using UiPath for almost five years.

What do I think about the stability of the solution?

UiPath is stable.

What do I think about the scalability of the solution?

UiPath's scalability depends on how we design the solution. Our clients are medium-sized organizations.

How are customer service and support?

The technical support takes a long time to resolve our tickets.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup is straightforward. Deployment usually takes a few hours. Configuration can sometimes be challenging because the deployment is across multiple instances of the orchestrator.

What about the implementation team?

We implement UiPath for our clients. Minimal maintenance is only required for complex deployments.

What was our ROI?

Some of our customers have seen a return on investment within the first eight months, while others have seen it after 15 months.

What's my experience with pricing, setup cost, and licensing?

The UiPath license is expensive.

What other advice do I have?

I give UiPath a nine out of ten.

Based on the complexity of the automation required, I would recommend UiPath.


    Raj Sundar Padmanabhan

Helped our organization by eliminating repetitive job tasks

  • May 11, 2023
  • Review provided by PeerSpot

What is our primary use case?

We do not have any specific use cases for UiPath. We automate areas where we have a large volume of work.

How has it helped my organization?

UiPath makes it easy to build automation because it uses a drag-and-drop interface and requires little coding.

We use UiPath to automate our repetitive processes. This reduces manual effort, freeing up employees to focus on other tasks, such as learning new skills and improving their careers. Doing repetitive tasks on a daily basis does not help employees develop their skills or advance their careers.

An associate in the loan approval process must validate licenses, forms, and certain records of the floor person before approving the loan for the next level. This person goes through a lot of paperwork on a daily basis, which can be very tiring. However, we now have UiPath, which uses artificial intelligence and machine learning to extract all the information from the licenses. This reduces the associate's workload by 50 percent, allowing them to complete the rest of the job more easily.

UiPath's automation has resulted in zero errors.

UiPath enables us to implement end-to-end automation. The solution includes all of the components necessary for end-to-end automation, from process identification to deployment. End-to-end automation is very important because it can help businesses save time and money. To identify a process that can be automated, we can either speak with the business team or use UiPath's process mining capacity. Process mining is a technique that can automatically analyze business processes and identify areas that can be automated. Once we have identified a process that can be automated, we can use UiPath to create a robot to automate the process.

UiPath's user community is very large with millions of users. Everyone has questions, and if we have a question, we don't have to post and wait for an answer. There is always someone who already answered the question. For example, if I have a question about selectors, there will be answers to my question. The user community is like a database of answers.

UiPath helped our organization by eliminating repetitive job tasks.

UiPath helped us minimize our on-premises footprint, which is important. For example, let's say an employee used to have to come into the office to check papers or documents to determine if a loan could be processed for a particular individual. Now, that employee can do that work remotely. There is no need for them to go to the dealer and collect all the papers, which can then be submitted or uploaded into a software program. The employee can now do all of this work from their computer.

All team members are required to participate in the UiPath Academy courses suggested by UiPath and to complete the certification. Access to UiPath Academy is great because our employees do not have to go to a particular coaching center to get a certification. They can do it on their own, on their mobile devices, at home, or on their laptops. They can learn at their own pace and in their own time. UiPath Academy has excellent examples and assessments for each chapter, which makes it easier to complete the course.

The AI functionality affects our ability to automate more complex processes. For example, in the UK, there are five different types of licenses that individuals may need to obtain in order to be approved for a loan. This means that there are numerous licenses that need to be processed for each loan application. In order to determine whether a license is expired or legitimate, we need to manually review each one. This can be a time-consuming and error-prone process. However, using AI and machine learning, we can automate this process. AI can be used to identify the different types of licenses that are required for a loan application. Machine learning can then be used to train a model to determine whether a license is expired or legitimate. This allows us to automate the entire process, which can save us time and money.

In our data center, we are unable to develop certain processes because existing rule-based automation is not sufficient. End-to-end automation helps our data center implementation.

UiPath helps reduce the cost of our digital transformation and it does not require upgrades or IT application support.

The solution helped reduce human error by 100 percent. We now have zero errors.

UiPath freed up our employee's time to work on other processes that can not be automated.

By eliminating the need for human intervention in repetitive processes, UiPath saved us costs.

What is most valuable?

The most valuable features are CR capabilities and logistics automation.

What needs improvement?

UiPath can improve its AS center region by expanding its reach and addressing technical difficulties in certain areas. While the platform works well on-premises, there are some technical issues that can be resolved when moving to the cloud.

For how long have I used the solution?

I have been using UiPath for five years.

What do I think about the stability of the solution?

I give UiPath's stability a nine out of ten.

What do I think about the scalability of the solution?

I give UiPath's scalability an eight out of ten.

How was the initial setup?

The initial setup is straightforward. However, it requires some technical knowledge, as we will need to connect to the SQL Server and Elasticsearch to create the tables. There is documentation available online that we can use, and we may also need to contact UiPath for assistance.

One person is enough for the deployment.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment with UiPath through the elimination of quality errors.

What's my experience with pricing, setup cost, and licensing?

UiPath is a bit more expensive than other similar solutions, and its price is increasing daily.

Which other solutions did I evaluate?

We evaluated multiple tools to verify our requirements, cost, licensing, and support capabilities.

What other advice do I have?

I give UiPath a nine out of ten. I recommend UiPath to others.

UiPath does not require maintenance.