I'm using UiPath on an automation project for my company in the banking domain. The use cases are for things like insurance claims and debit card transactions. We use it for our clients' requirements and also internally to address any of our company's needs for UI automation.
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We don't need to know much code because most activities are drag and drop
What is our primary use case?
How has it helped my organization?
When we started the client's project, they had a simple process, but they were dealing with a large volume of data. Most organizations primarily rely on Excel as their main solution, and they're doing processes through that. They wanted to automate Excel processes that they had been doing manually. UiPath improves productivity and saves time. For example, I developed a bot for processing insurance claims in UiPath. It involved checking documents and comparing them to the information in the databases. The process would take around 40 minutes to perform manually. We reduced that to eight or nine minutes per process through automation. It greatly increased the volume we could handle, producing a lot of value for the organization.
As we developed more automations for Excel, their manual work decreased, so they gave us more requirements. I've developed about 15 separate processes for the banking project I'm working on. Each process has its own way of doing it. We have developed network solutions. UiPath has contributed so much to the development of automation in our company. Our clients are pleased because they can boost their revenue by introducing bots.
UiPath has helped us reduce our on-premise footprint. The development cycle depends on whether it's a major or minor process. We start development, test, and deploy. After that, a support team will maintain the process, and we will not be involved again. We have multiple people working on a particular project, and it changes with every sprint of a cycle.
UiPath Academy has lots of videos and other resources. While we can go to YouTube or some other source to learn about UiPath, we don't get a comprehensive understanding of the solution or the latest features. We can only get this through UiPath, and everything we need is in the courses. You can take a foundational course to learn the basics and get a certification that is valid everywhere from the advanced developer courses. Every company expects its UiPath developers to have this certification.
UiPath's AI functionality is useful if we're working with unstructured data. For example, if we have a PDF where the data we want to extract is not separated, we can use AI to define the data for automation. I have done some practice use cases for learning purposes, but I haven't used AI in a project.
The solution helps to speed up digital transformation. I'm not sure about other countries, but many banks in India are still doing things manually and not using UI automation. This is a revolution in banking technology because bots are doing everything, and they don't need a lot of people to do the tasks.
UiPath can reduce human error, but a developer needs to understand the process completely that the bot will perform and provide all the conditions for how to perform things. After the client approves a project, we create a bot, and it will function based on the solution documentation. The UiPath bot will perform whatever conditions I give it. About 80 percent of the solutions we develop will complete the process without human intervention, and the remaining 20 percent of automations require some manual effort.
The solution frees up employee time because UiPath doesn't require much coding knowledge. If we can find a working solution for many purposes, we can download it. We don't need to spend time developing as many processes.
What is most valuable?
I like UiPath's coding engine. We don't need to know much code. Most of the activities in UiPath are drag and drop. It's easy to build automations in UiPath. If we need support also, that doesn't require much effort. The UiPath tool gives us a structured framework. That is used in almost every project I work on. It made our development process effortless. We've completed a lot of projects with the help of the framework.
The UiPath community enables users to share knowledge and bots that they've developed. If I have a bot installed in our machines, it doesn't require much effort for other users to run it. The user experience is seamless and user-friendly. Everything is ported on the back end, and it works as expected everywhere. If we have any doubt about a topic, we can post a question on the user community forum, and people from around the world will offer solutions in minutes. It takes very little time to get the solution.
What needs improvement?
We only use the UiPath Community for support. It would be nice if a team of developers or a support person were available to help us work internally on our project. That would be helpful.
For how long have I used the solution?
I have used UiPath since 2020.
What do I think about the stability of the solution?
UiPath is stable. All of my colleagues in other companies feel that this is highly stable compared to other tools.
What do I think about the scalability of the solution?
UiPath is scalable.
How are customer service and support?
I rate UiPath eight out of 10. We primarily get support from the UiPath Community, but sometimes their solutions work differently when we take it to our machine sometimes we have this capability.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also learned Automation Anywhere at the same time, but I found that the UiPath interface was easier for beginners to learn.
How was the initial setup?
We use UiPath as a cloud service. You create packages that are deployed through Orchestrator. Any machine with access to Orchestrator can just download the package and run it. The deployment is straightforward if we have the necessary access. We need to add a package to Orchestrator and download it. It doesn't require much time.
We have a team of people. Every deployment includes developers, a support team, and an engineering team that will deploy the code to the production machine. The support team will ensure the bot is running properly after deployment, while the developer is the one who creates the package. UiPath doesn't require much maintenance aside from upgrading the bots with packages from UiPath.
What's my experience with pricing, setup cost, and licensing?
The pricing model is based on the number of processes. My colleagues tell me that UiPath's pricing is pretty normal compared to other solutions.
What other advice do I have?
I rate UiPath nine out of 10. I would recommend it to anyone who is interested in RPA. It's easy to learn and implement. You will not be disappointed. I still have a lot to learn. There are so many capabilities.
Offers flexibility to seamlessly automate diverse tasks
What is our primary use case?
One of the use cases I've worked on involved uploading a small book containing mathematical formulas, images, and other content to a website. We converted the book's introduction into an XML file and utilized UiPath to seamlessly upload all the information onto the publication website via a step-by-step process using notes.
Another use case involved generating reports by scraping data from specific websites, particularly in the banking sector. The information gathered from one website was then uploaded to another website. These automation tasks included handling schedules, duplicative tasks in Excel, and automating financial processes. This encompassed tasks such as fetching data from databases, manipulating the data, and updating the database accordingly. Furthermore, reports were generated and distributed to users both via email and Excel files.
The automation processes also extended to extracting data from various sources, such as PDFs, images, and tables, showcasing the versatility of the automation solutions implemented so far.
While we haven't incorporated AI or machine learning into our automation programs yet, I have acquired knowledge about these technologies through the Academy.
How has it helped my organization?
It empowers us to implement end-to-end automation, a crucial capability for our needs. Achieving full automation is pivotal, and building a process from start to finish ensures a comprehensive, 100% automated solution.
The UiPath user community is beneficial, especially when new features are introduced. For instance, with the recent addition of mail integration, the community provides valuable information. In cases where we encounter challenges using specific properties of activities in the APAC, the community forum becomes a reliable resource to discuss issues, seek solutions, and stay informed about various processes and functionalities.
It helped us in entirely minimizing our on-premises footprint.
I've seized learning opportunities through the UiPath Academy, where my initial learning journey began. I continue to rely on the Academy for various courses and continually update my knowledge.
It is expected to accelerate our digital transformation, enhancing the speed of various tasks over time. While I cannot provide insight into the cost implications, the positive impact on speed is noticeable when it comes to digital transformation efforts.
It has significantly minimized human errors, especially in tasks involving extensive document processing and repetitive jobs.
It has contributed to time savings for us. With the ability to automate the monitoring process for any website, we can now sit back and relax.
We have achieved cost savings by implementing automation. Utilizing automation allows us to streamline the tasks currently handled by multiple team members. With automation, we can allocate just one team member to monitor the automation board, resulting in reduced costs compared to the expenses incurred for seven individuals performing their specific tasks.
What is most valuable?
I find the pivot feature particularly noteworthy as it enables seamless connection to any source system, allowing for data retrieval from diverse sources. Whether dealing with conventional or unique source systems, UiPath's pivot feature empowers us to connect, extract data, and efficiently integrate it into the system. Additionally, I've been impressed by the task mining and task capture functionalities. This feature provides insights into the entire process, making it a compelling addition. The document understanding feature is perhaps the most significant and useful use case for UiPath. It allows for extracting data from both structured and unstructured formats, providing versatility in handling various document structures.
Creating automation with UiPath is straightforward, whether you're building them or simply learning how to use the tool. It offers a trial version that's accessible for two years, making it convenient for anyone looking to learn and apply the platform. The simplicity extends to the process itself; setting up conditions and building automation becomes easy and intuitive. Regardless of the complexity of the task, UiPath enables the creation of goal-based automation, ensuring efficiency and effectiveness in achieving specific objectives.
What needs improvement?
When dealing with a VPN connection, automating the process becomes essential. However, challenges arise when attempting to automate multiple VPN connections.
For how long have I used the solution?
I have been using it for more than four years.
What do I think about the stability of the solution?
The stability of the automation depends on how we establish the rules for a specific automation task. When we define a set of rules for rule-based automation, it tends to operate smoothly without lagging or getting stuck. The automation remains robust as long as the established rules are adhered to, even when there are changes in the user interface of the system.
What do I think about the scalability of the solution?
I would rate the scalability capabilities eight out of ten.
How are customer service and support?
We reached out to tech support when encountering challenges that we couldn't resolve independently. Although direct contact with them has been limited to the initial stages, such as during the license purchasing process, we have relied on the technical team's assistance for troubleshooting and problem resolution.
How was the initial setup?
The initial setup was relatively straightforward.
What about the implementation team?
We have the flexibility to deploy both on-premises and on the cloud. The ease or difficulty of deployment is somewhat contingent on the client's machines. Various client systems may have specific restrictions; some are more stringent, while others have fewer limitations. The complexity arises when certain systems impose restrictions, especially concerning data source connections. The number of systems to be deployed dictates the need for a team knowledgeable about effectively integrating the software into diverse systems, but mostly two individuals are enough. Overall, I find the deployment process to be quite straightforward and maintenance to be easier compared to other alternatives.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite reasonable. I believe it is more affordable compared to other automation tools such as Automation Anywhere, which is often considered out of budget.
What other advice do I have?
My suggestion would be for any user interested in learning about UiPath to start with the trial version before committing to the implementation. Overall, I would rate it eight out of ten.
Fair price, user-friendly, and constantly enhanced
What is our primary use case?
I have been using UiPath for automation purposes. I have designed processes for various business requirements in the insurance sector, such as policy comparison, application contact confirmation, and underwriting notes.
I have been mostly designing processes for clients' purposes, but I have also designed processes for internal business logic and other purposes such as HR automation to help HR. We have automation where all resumes get downloaded in the local folder. We grab the information from the PDF and store it in the Excel format.
How has it helped my organization?
UiPath enables us to implement end-to-end automation. We follow the specifications provided by our architect. We use UiPath Studio to design the processes. It is very helpful. We can easily drag activities and use them in automation.
UiPath is user-friendly. We can easily drag and drop activities even if we do not have any knowledge of coding. They are improving the dependencies and libraries, and they are focusing on activity enhancement. They are providing more options in the properties panel to use it.
UiPass will 100% speed up digital transformation for us. It will be helpful.
UiPath has reduced human error by 30%.
UiPath has also freed up time. The actions performed by humans are now performed by the bot. It saves almost 90% of the time.
What is most valuable?
The enhancements that they provide are valuable. We have been using certain built-in activities in which we have to define the classes. For instance, if we are using the for-each loop, we have to define the for-each loop for the particular class. If you drag and drop the variable itself or if you drag and drop the data table, it automatically takes the built-in class. It automatically fetches that and sets it up. Previously, we had to select the first two pairs of variables, then we had to select the classes for those particular variables. UiPath is rapidly enhancing the features inside the activities for developers' use.
I am a developer. I come from a background of Java technologies. I know how to code. For me, UiPath is far easier. We can just drag and drop the activities and write code, whether it is VBScript or VB.Net. For me, it is easy, but I have also seen people who do not have a coding background using UiPath to design a process. That is the main advantage of UiPath. You can design processes even if you do not know coding.
What needs improvement?
They should provide some more property options to the users in the Enterprise Edition 2021 and 2022. They should provide some more options and some more functionality for the developers to use the activities. They should also improve the activities panel and add more activities.
Their support should be improved in terms of response time.
For how long have I used the solution?
I have been using UiPath for four years. I have experience with UiPath processes and Orchestrator. I have built business processes for clients and for internal use purposes.
What do I think about the stability of the solution?
It is stable. I would rate it an eight out of ten in terms of stability.
What do I think about the scalability of the solution?
We can scale it. I would rate it an eight out of ten in terms of scalability.
We are using it in multiple offices. There are about 200 people who are using it.
How are customer service and support?
Their support is slow. They should respond faster. I would rate them a five out of ten because they do not quickly respond to our queries even in an emergency. They take two to three days, but we would like them to respond with more urgency.
There are also UiPath forums where we can ask questions, and they help us.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not used any other RPA solution.
How was the initial setup?
The deployment is straightforward if you are a developer. It takes about a week.
It is deployed on the cloud. It definitely requires support and maintenance.
What about the implementation team?
We have five to six members.
What's my experience with pricing, setup cost, and licensing?
Its price is fair. We have no problem. It is good.
What other advice do I have?
I would 100% recommend UiPath if you want to automate any processes.
I have done certification from UiPath Academy. My colleague has also done associate certification. I am planning to do advanced certification, but I have not started it yet.
I would rate UiPath a nine out of ten. I am extremely happy with UiPath but not the support team.
Integrates very well with all of our systems and improves efficiency
What is our primary use case?
I am a mechanical engineer, and I am in charge of seeing various production processes. We have various equipment and systems. Sometimes, they were unmanageable, and we used to experience breakdowns because of poor maintenance or poor management by our staff. That is what prompted us to try automating the systems and making them more efficient. That is why we acquired UiPath, and we have been using it to automate various production and design systems and processes.
How has it helped my organization?
UiPath enables us to implement end-to-end automation. It has helped to ensure that there are no machine breakdowns. It helps to ensure that what we are designing and what has been produced is as per the requirements.
We use the AI functionality in our automation programs for specific departments. We specifically use it in sales and finance. Most of the activities deal with data and numbers, so we needed to integrate artificial intelligence into those departments. It is helping us arrange our sales numbers, have our customer data, and maintain our employee information and data.
The AI functionality has enabled us to automate more complex processes in finance, sales, and customer departments. Previously, we used to struggle with the data in terms of breaking down those Excel numbers and the sales data. The AI functionality helps us break it down and understand it much better. Also, AI has helped us make decisions more easily because it helps us collect data and information much faster. These reports are very valuable in our company.
UiPath has enabled us to automate more processes overall. Initially, we planned to use the platform for design and production, but we have moved to customer service and finance, so it has helped us a lot more. There have been improvements in security management, customer service management, and ERP processes.
UiPath has reduced the cost of digital transformation. When you have UiPath, it opens up integration with other third-party platforms, such as customer relationship management platforms and workforce management platforms. It has opened up the way for digital transformation in our company.
UiPath has reduced human error. It serves as a second eye and goes through whatever has been done by our workforce. It helps to detect much faster where the issues are.
UiPath has freed up time. Previously, we used to have two shifts, a day shift and a night shift, but now, for the night shift, it is not a must to have all of the human workforce. Previously, we had 20 people on the day shift and 10 people on the night shift, but now, during the day as well as the night shift, we have 5 people less than before. We are able to assign other duties to these employees, and they are able to work on them. The work that was being done by 10 people can now be done by 5 people and much faster. We are able to assign these employees other activities where we were lagging behind. Overall, time has been freed up in our organization.
UiPath does save us money. When the systems and facilities are running faster, we are able to produce more. We can also serve our clients faster and even reach out to new markets, so it does save money and opens up more avenues to earn more money.
What is most valuable?
The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner.
Another strong point for acquiring UiPath is the ability to deploy and use it across various organizations operating in various industries. It does not matter whether you are in finance or engineering. You can deploy UiPath without many problems and start automating your operations.
What needs improvement?
Support maintenance is an improvement area. I understand that UiPath Academy is there to help users understand it better, but it would be better if the support and community were faster in responding to what is requested by clients. Sometimes, it takes quite some time, so a faster response when clients need something would be better.
For how long have I used the solution?
I have been using UiPath for around four years.
What do I think about the stability of the solution?
Generally, it is stable, but it also depends on the usage. With any incorrect usage, it can crash.
What do I think about the scalability of the solution?
It is scalable. New versions are coming up, and their teams are very generous with the information. They are very helpful.
How are customer service and support?
Their support could be faster. Overall, I would rate their support a seven out of ten.
The UiPath Community is helpful in knowing about a problem. When we are looking for new information, we can get the help of the experts and peers at the UiPath Community to get accurate information about the platform.
We also used UiPath Academy initially to get trained on the proper usage of the platform. We only did the initial training there. Our usage has been minimal.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were not using any alternative automation platform.
How was the initial setup?
It was moderate in terms of complexity because we were trying to gather information about the platform, but we were able to link up with the other user communities.
It requires maintenance on our end. We have a team that is trained in the UiPath support and UiPath Academy. They have been checking the overall working levels and ensuring that they reach the required service levels. They also help to scale it up in case there is a new version or upgrade.
What about the implementation team?
We used a UiPath integrator. He addressed our concerns much faster. Overall, we had a team of about five to seven people who were involved in the deployment and active adoption.
What was our ROI?
We have seen a return on investment because UiPath has made production faster. It has also reduced errors and breakdown times. All these errors and breakdown times used to cost us. We reduced them and the overall stability is rising, indicating that we are realizing our return on investment.
What's my experience with pricing, setup cost, and licensing?
I find its pricing to be okay, but it also depends on the size of the company. Small users and individual users might not be able to exhaust all the features of the platform, but SMEs and large organizations are able to use the platform in a broad manner. They are able to enjoy many more benefits. UiPath needs to come up with a pricing and licensing model that favors small users and individual users.
What other advice do I have?
To new users of UiPath, I would advise liaising with the user community that is closer to them and becoming a member. I would also advise taking advantage of the UiPath support and academy. You need to have a team of experts who can train you firsthand on its usage. If you follow those two steps, you will start reaping the maximum benefits of the product from early on.
In our case, it was not very easy to use UiPath, but it was also not very difficult. With the right team and with the right support from UiPath, you can do it without facing many difficulties, but when you have a team that does not understand it or that has not undergone the training, it will be difficult. With a team that is briefed and knows what it is supposed to do, it is not that difficult.
Overall, I would rate UiPath an eight out of ten.
A user-friendly solution for reducing manual tasks and human errors
What is our primary use case?
I am working for a client. I am using on-premises UiPath Orchestrator. I have installed UiPath Studio and deployed some processes for automation.
I have used it for SAP automation, Excel automation, and web automation. I have not yet used the AI functionality. I might use it in the future.
How has it helped my organization?
Manual tasks are reduced, and in less time, I can complete a task.
UiPath has sped up our digital transformation by 20%.
UiPath has reduced human error. With automation, correct values get entered, and there is a reduction in human error. There is a 10% reduction.
UiPath has saved us money because there is a reduction in manpower. It has saved about 20% on costs.
In terms of time savings, for Excel automation, the backend activities are much faster, whereas web automation takes time because it requires loading the screen and capturing the elements. For Excel automation, the backend activities take 30% to 40% less time.
What is most valuable?
UiPath Orchestrator is very user-friendly and easy to understand.
The interface is very good. In the latest one, they have added many more activities, which has made it even easier to do automation.
What needs improvement?
While doing web automation, I am facing a selector issue. In the web portal, we need to capture a screen element. For capturing the screen element, when I run the job the next time, it fails because the limit is not recognized. It is very difficult to make the selector stable. It is not easy.
For how long have I used the solution?
I have been using UiPath for more than two years.
What do I think about the stability of the solution?
At times, when I restart the system, the deployed robots take time to connect to the UiPath Orchestrator. Overall, I would rate UiPath a nine out of ten in terms of stability.
What do I think about the scalability of the solution?
It is scalable. We can use it in different companies or industries, such as hospitality or finance. I would rate UiPath a nine out of ten in terms of scalability.
It is deployed at one location, and we have four to five users of UiPath.
How are customer service and support?
I am satisfied with their support. Whenever I raise a ticket, they provide the required support.
UiPath has a user community, but I did not use it much. I used the UiPath documentation.
I have also used UiPath Academy and completed three courses. I have done the foundation course, the advanced course, and the continuous learning course. I am satisfied with the UiPath Academy courses.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have also used Automation Anywhere. Compared to Automation Anywhere, UiPath is more user-friendly. In Automation Anywhere, we have to do lots of things, whereas in UiPath, we have to do fewer things, which makes it easier to do automation. Also, capturing the screen is much harder in Automation Anywhere. It is easier in UiPath.
How was the initial setup?
The deployment of UiPath Orchestrator only takes one day.
In terms of maintenance, it only requires yearly license renewal and making sure it is up to date.
What about the implementation team?
We have two people who are involved in the UiPath deployment.
What other advice do I have?
Overall, I would rate UiPath a nine out of ten.
Great community support, easy to use, and has 100% accuracy
What is our primary use case?
I am working with a Telecommunication company. I work on the software side and IT infrastructure side for the company. We had an EFT, and we needed to automate some functions. That is the main reason for using UiPath. We are able to do service failure handling, order handling, and other tasks. Currently, there are ten to twelve use cases related to telecommunication, but we are planning to automate most of the systems.
We have not yet used the AI functionality, but we are planning to use it in the next year.
How has it helped my organization?
UiPath automation has been helpful for the support team. With the error rate that we had, we could not manage the system. We could not manage the work with the people we had. We had five people on the team. By automating five or six operations, we are operating with two people. The other three people are working in other areas. We also did some automation for operations for the service provisioning team. In that team also, they had some resource issues with two to three people. They are now running operations without any issues. We have also automated use cases related to workflow for the call center back office. We have automated processes related to broadband customer changes. The savings vary from use case to use case. Overall, the support team has replaced five to six members, and the back office team now works with half the team. In some cases, we did not have human resources at all. We automated those processes, and they are functioning without human resources.
UiPath has helped to minimize our on-prem footprint.
UiPath has helped to automate repetitive tasks. Our teams were getting tired because they were doing the same thing. There are also benefits in terms of efficiency because bots can run 24/7.
UiPath has also helped with accuracy. We have 100% accuracy.
UiPath has reduced human error. We are not manually entering the values. They are coming directly from Excel. There are no misunderstanding issues. Bots only do what they are instructed or programmed to do.
UiPath has freed up 50% to 60% of the time of our staff.
What is most valuable?
Its integration is valuable, and it is very easy to use. I could do self-study and get started with the Community edition of UiPath. I have tried Blue Prism and Automation Anywhere. When I compare UiPath with these solutions, UiPath is easier to use. There is also a lot of community support. I have taken a lot of support from the UiPath Community. UiPath has a very good community, so I feel it is very easy.
What needs improvement?
There were one or two bugs, but they have already been fixed. At the functional level, UiPath is almost perfect. The only area for improvement would be the ability to use code. In Blue Prism and other tools, we can write the code, whereas UiPath is drag-and-drop, so sometimes we have limitations when it comes to implementation.
For how long have I used the solution?
I have been using UiPath since 2020. It has been almost three years.
What do I think about the stability of the solution?
We have had some issues with the Community version, but in the licensed version, we have not had any issues. I would rate it a nine out of ten in terms of stability.
What do I think about the scalability of the solution?
It is scalable. We started with one attended bot and one unattended bot, and now, we have three attended bots and three unattended bots. If we increase the number of projects, we can get a new license and deploy the bots. It is very scalable.
If we are not using a license, we can remove that license in the next year, but that has not happened. Every day, we are increasing the processes.
How are customer service and support?
UiPath has a good community. If we have a problem, we can resolve almost all of our problems through the information available on the Internet. The design part is simple, and we have to design the system as the requirement but during the implementation, if we need it, we can get help from the community.
I have also used UiPath Academy. They provide a good foundation. We can learn the basic things about Excel automation and other functions. They cover the user cases for implementation. I have followed many things, and it has been a good support for me.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have worked with Blue Prism and Automation Anywhere. Both Automation Anywhere and Blue Prism are complex, whereas UiPath is very simple. It is easy to learn. A beginner can easily and quickly work with UiPath, whereas it takes time to work with Blue Prism. UiPath is easy, and we can quickly learn UiPath. Its learning curve is low.
UiPath has a huge community. The community support is less with other tools.
How was the initial setup?
We have had on-premises and cloud deployments. Currently, we are using the cloud one. The initial deployment took one or two days. It was not that difficult. The implementation of a use case takes one to two months.
In terms of maintenance, we need to maintain our infrastructure and bots. There may be some issues with the bots, and we need to monitor whether the functionalities are completed or not.
What's my experience with pricing, setup cost, and licensing?
Its price is reasonable. UiPath's licensing is not a problem for us because we are a big company, but for small companies that need automation, it is difficult to afford. I am from Sri Lanka, and in our country, SMBs do not invest this amount of money into licensing. For a big company, it is not an issue.
Currently, we have five to six bots, and we are planning to increase them every year. It would be nice to have a version that has fewer features and a lower price.
What other advice do I have?
UiPath is one of the best tools I have used. I have worked on Java and most web services technologies. Robotic process automation is one of the best technologies I have come across.
I would rate UiPath a nine out of ten.
Improves efficiency, enhances customer service, and creates a human focus
What is our primary use case?
UiPath provides a platform for building, managing, scheduling, and monitoring automated processes. We use it for various processes, such as cost analysis, repairing permissions, and manipulating Excel data.
How has it helped my organization?
UiPath enables us to build end-to-end automations, improving efficiency, enhancing customer service, and creating a human focus. The solution helps us reduce human error. UiPath saves us time because it's flexible and makes deploying processes easy.
What is most valuable?
It's easy to build automations in UiPath. It has a simple drag-and-drop interface.
UiPath has an active user community covering a variety of applications and use cases. The forum acts as a central hub for community members to ask questions, share knowledge, and seek help with different issues.
UiPath has added more artificial intelligence to the full version of the product. There are many options for developers to integrate AI capabilities like natural language processing and optical character recognition.
What needs improvement?
UiPath should expand its coding options and reduce its dependency on third-party resources. There should also be more flexible licenses for smaller businesses. It's hard for small companies to estimate the cost of adding users in their final budgets. UiPath could also improve error handling and capture a little more information about the execution of your processes.
For how long have I used the solution?
I have used UiPath for the last four or five years.
What do I think about the stability of the solution?
UiPath is robust and always available.
Which solution did I use previously and why did I switch?
I have used Automation Anywhere. The solutions are similar. UiPath has advantages in scheduling and analytics, but Automation Anywhere supports all the LoadRunner requirements.
How was the initial setup?
Deploying UiPath is straightforward. The installation can take from a few hours to a day, depending on the project. You need to implement the architecture, create a data server, and integrate it with the solution.
What other advice do I have?
I rate UiPath nine out of 10. It helps to learn a little coding in languages like SQL and Python. You should also take time to learn the platform with hands-on experience, instructor-led training, and online resources. You can start with a foundational UiPath course if you're new to the platform and learn about the fundamentals of RPA processes. Then, you can create a simple automation project to reinforce what you've learned. I also recommend joining the UiPath community and asking questions on the forum. Once you have the basics down, you can try some of the more advanced programs on UiPath Academy.
It's easier for beginners to learn, and the learning curve is shorter compared to other tools
What is our primary use case?
We have multiple use cases, including banking and finance. We are primarily taking data from PDFs and manipulating it in Excel, but we also build some UI-related automations.
How has it helped my organization?
UiPath has saved my team some time by streamlining our processes. Previously, it took nearly a month to complete the accounting processes, but we've reduced it to one week. Before we implemented UiPath, they were working day and night to complete the task, so it reduced the time by almost 90 percent. We're further refining the process to reduce the time to five or six days.
The solution has reduced human error, which also saves us some time because we don't need to go back and correct mistakes. It's almost 100 percent error-free. It saves us money from server costs when we automate processes because there are typically so many people working on the same task. It reduces payroll costs.
The UiPath Academy offers multiple certificates, which is excellent because we're asked for certifications during our interviews and audits. We've completed most of the UiPath Academy course. There's a foundational certification, and UiPath offers additional courses when they launch a new feature. We can get a deeper understanding of that particular function. The best thing is that it's free, and anyone can access the academy courses.
What is most valuable?
UiPath's interface is excellent and accessible to new developers. It's easier for beginners to learn, and the learning curve is shorter compared to other tools. If you know Python and any other programming language, writing custom scripts is simple. Other solutions like Robocop and Power Automate have less flexibility in the scripting languages you can use.
We can implement end-to-end automation in most cases because we can use a different language if we encounter any limitations. For example, in one of my projects, we had an issue extracting the data from a scanned document. After reading that scanned copy, it couldn't pull the correct number. We could clean the image using Python scripting, and recreate it so that the output was correct. If we reach a hurdle we can't get over, we can switch to a different scripting language.
UiPath's community is another thing that sets it apart from other RPA tools. Whenever we get stuck on something, we can go to the community to see if others are facing the same issue. There are many queries in that forum. That's how my team often solves an issue. The forum will have the solution 90 percent of the time. It's a fantastic resource.
What needs improvement?
UiPath could improve machine learning for its Document Understanding module. We have to train that model to pull the data from different digitized or non-digitized documents. The classification could be improved, but I'm not sure how they could make it better.
Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages.
If we're doing UI-related automation, updates to the website might remove a specific UI element, and it affects the code. That's a drawback to using UiPath for a website.
For how long have I used the solution?
I have used UiPath for more than four years.
What do I think about the stability of the solution?
There are some performance issues during development. When we transfer a process from one machine to another using GitHub, it will work fine on my machine, but it will take time for the other developers to redownload the particular dependencies. It is not going to update immediately.
What do I think about the scalability of the solution?
I rate UiPath nine out of 10 for scalability.
How are customer service and support?
I rate UiPath support seven out of 10. Their frontline support agents don't know that much and often cannot recognize the issue. After contacting UiPath two or three times, they finally assigned us a technical person who could resolve the issue within twenty minutes. However, it took two or three days altogether. Our bot wasn't functioning for that entire time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have used other RPA tools, including Robocorp, Power Automate, and Automation Edge. UiPath is great for data manipulation. When we want to take values from tables like columns and rows, it's effortless because it's using the .NET language. I use Power Automate and Robocorp because some clients need to develop their processes with these tools.
UiPath is better than the alternatives, but some of the other tools perform better. For example, if I have the same code in Robocorp and UiPath and run the processes at the same time, Robocorp will complete faster if we're only considering UI-related automation. In most use cases, it's the same, but Robocorp is a little bit faster when automating UI-related processes because it's directly selecting that particular UI element.
If I want to click to the next page and process the data, it will be faster in Robocorp. In UiPath, it's easier to develop the code and configure the bot, but Robocorp is faster.
How was the initial setup?
Deploying UiPath is easy. Only one person is needed to install it. It takes around two or three hours to install and configure the solution because the file is larger We have to download UiPath Studio and other components
UiPath requires some maintenance. If the process involves a user interface, we need to adjust it when the website is updated and a UI element is changed. When that happens, we need to update the code that references that particular UI element.
What's my experience with pricing, setup cost, and licensing?
UiPath is expensive compared to other solutions like AutomationEdge, which is cheap. Last year, it wasn't too high, but I believe they updated their licensing model, making it very costly.
What other advice do I have?
I rate UiPath eight out of 10. UiPath is an excellent tool, and you can get support quickly from UiPath. One thing I would note is that you can negotiate with UiPath for lower initial costs, but they will likely increase the price after you enroll.
Good training, easy to use, and suitable for a variety of use cases
What is our primary use case?
I automated the use cases related to medical processes such as posting the payments, downloading the files from the portal, and claiming medicals.
How has it helped my organization?
It is easy to create automation, and it is also easy to test for your test case. If you want to go live with a process, that is easy. You can publish the package from UiPath Studio, and in Orchestrator, you can see if the bot is working fine or not in the unattended mode. If the bot is not working fine and continuously throwing an error, you can stop it from your side. You do not have to log in and stop the bot manually.
One of the projects where UiPath has been beneficial is related to payment posting. It is a weekly process that we run on Friday or Saturday. There are about 1,500 records. Before automating it, we could handle 150 to 200 records per day. It took about 20 days to develop the bot, and the testing took two to three hours. After ensuring everything is fine and publishing it, in 10 hours, we are able to post all the records we have. It takes 15 seconds to post one record. We have developed this automation for one client who has multiple clients. We created a master config for that and changed the credentials and the input file. This way the bot processes one client and posts everything, and then the second client and posts everything. It will continuously run every day.
We also used Computer Vision automation for one of the projects, and we also have automation that gets triggered based on a real-time event. For example, on receiving a client email, the bot runs and does the required task.
What is most valuable?
As compared to other tools, UiPath is more specific. If you need to develop something specific and publish it, UiPath is very helpful for that.
Another valuable feature of UiPath is the training. Those who do not have a programming background and want to understand how UiPath works can go to the UiPath portal to get free training. They can train themselves as a business analyst, a developer, or an automation developer. The training system is good.
The development and practical aspects are also good. When you get a project and you start working with UiPath, you need to buy all the licenses, but you can also develop some processes without buying a license for demo or testing purposes. You can show it to your manager without buying the license.
In advanced features, there is a feature called Document Understanding, which is helpful for scraping the required data from a PDF.
UiPath Academy is very simple. You do not need any guidance on how to use it. After you log in, you get training based on your role, such as whether you are a developer, solution architect, analyst, or delivery manager. You go to the training section accordingly, which not only has text or PDF but also some videos and practical scenarios. They provide some dummy files as well that you can implement in your system. You can use them to see if it is working or not.
The UiPath forum or community is also there. If you have some questions, people will help you with that. Someone will definitely reply to you, and you will get a solution.
What needs improvement?
Some kind of code repository would be good. Other than that, everything is fine in UiPath. They improve it every quarter and bring something new.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
It is a stable product. In the last year, I have not found any kind of issue or server error. I did not have any issues where the server was down, so you can rely on UiPath.
What do I think about the scalability of the solution?
It is scalable. UiPath provides all kinds of solutions. Based on that, you need to build your project and diagram. You can then start the job immediately.
We are in the healthcare business. My client has about 5,000 members, but over the past year, we have deployed about 25 processes along with 30 payment posting processes. We have five developers.
You can buy licenses depending on the number of bots that you have. If you have 10 bots, you do not have to buy 10 licenses. You can buy one license and insert that one license to run the bots one by one. You can buy as many licenses based on your convenience.
How are customer service and support?
When you have a licensed version, you can raise a ticket in case you have any issues. They usually respond within 24 hours, but they can also take two to three days.
We were facing an issue with the Computer Vision process for 20 days, and we were not able to find a solution. We raised a ticket with UiPath. They connected with me in two or three days. They monitored all the things and recommended the changes. After making the changes, everything worked fine.
I would rate them an eight out of ten because they should give an immediate resolution for any production-related issues. They should have connected immediately after we created the ticket, but they connected after two to three days, so we lost the money for two to three days.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have only used two or three RPA tools. As compared to Power Automate and Blue Prism, UiPath is the best. The cost of Power Automate is a little bit low in comparison to UiPath, but Power Automate does not have flexibility. If you have a large project, go with your UiPath, and if you have a small project, you can go with Power Automate.
UiPath is also good when you have use cases where you need to save your portal credentials or FTP credentials. You can easily use the features of UiPath Orchestrator for that, whereas, with Power Automate, there is no way to save your credentials. You need to save them somewhere else, such as in a text file or an Excel file, which is not secure because if someone opens the file, they can see the credentials. In the case of UiPath, they can see only the username, not the password. This kind of protection is there.
How was the initial setup?
UiPath provides two options: One is a cloud-based Orchestrator and the other one is an on-premises Orchestrator. For safety purposes, most of the companies are not using the cloud-based Orchestrator. They are using the on-premises Orchestrator, but you need to set up your database and connect it with Orchestrator. This way, all the things that you have done at the project level are stored in your database. UiPath does not take any responsibility for that. If you do not have a database and you want to run a process smoothly, you can go for the cloud one.
My current project is on the cloud because they did not want to install their own database and set up all the things. It was better to use the cloud option because they did not need to install anything on the system.
The deployment probably takes one to three days. When you buy your license and connect with them, they will guide you on how to set up things. It is easy for me because I have been using it for the last three years.
What was our ROI?
We calculate ROI every month end to see how much we have saved. For example, if we have a bot for downloading four files, we do not need to redevelop it for another client. With a few modifications, we can use the same bot, which saves money.
What's my experience with pricing, setup cost, and licensing?
In comparison to Power Automate, UiPath's price is a little bit high.
The Community edition of UiPath Studio is free. If you want to learn something or develop a process, you can install the Community edition of UiPath Studio. If you buy a license for UiPath Studio, the updates do not happen automatically, whereas, in the Community edition of UiPath, all the things are updated automatically. Once you log in yourself, after every four months or five months, when there is an update, it will automatically update itself, but if you buy the licensed version, it will not update immediately. It will not impact your project.
What other advice do I have?
It is better to use automation. Nowadays, every company is adopting automation. I would recommend choosing an RPA tool based on your requirements. I have not used Blue Prism or Automation Anywhere much, so I cannot compare it with them. However, UiPath is better than Power Automate. Based on my discussions with other people who use other RPA solutions, it seems UiPath is the best. With separate components such as UiPath Studio and UiPath Orchestrator, you do not mix up things, so you can clearly do your job.
I would rate UiPath a nine out of ten because I have not had any disappointment from using UiPath Studio and UiPath Orchestrator. None of the jobs that I have built so far have failed.
Makes Excel automation easy and provides a great return on investment
What is our primary use case?
My client is a bank, and we create bots for them. They had processes that their employees used to do manually. They gave them to us to mimic the actions that they did. We automated those processes.
How has it helped my organization?
UiPath has increased the net worth of our organization. From UiPath, our organization has gained much more than expected.
UiPath improves the workflow. When we automate the processes, they go into the bank environment where they are used by all the employees from all the regions or states.
UiPath enables us to implement end-to-end automation. It is very easy to build automation using UiPath.
UiPath improves efficiency. The last project I worked on had 1,200 people working on the process. We automated that process, and with automation, 1,200 people have been eliminated directly.
I have not used UiPath's AI functionality but my team has. It makes it easy to automate processes that are more complex or involved.
UiPath has not saved us costs. When we use AI Fabric, we have to implement it additionally to the production environment, and it costs more.
UiPath has reduced human error by about 70%.
UiPath has freed up employees' time. The time saved depends on the process. If a person is doing the same process the whole day and we automate that, he has the whole time for other activities.
What is most valuable?
The Excel activities are valuable. We can do browser automation through other sites or tools, but for Excel, using tools or options like Selenium or JavaScript is quite complicated because we have to import the file from the JSQL or other things, whereas, in UiPath, we get direct activities. We can directly perform the operations by using the activities. We can directly apply logic to it, and that is how UiPath makes Excel automation easy. This is why I like it.
We have been getting positive outcomes from the UiPath Community. Whenever I have any questions, I go directly to the UiPath Community. Most times, we get the answer from there.
What needs improvement?
Currently, we have to additionally implement UiPath Fabric. It would be easier if it is already integrated with UiPath rather than having to add it. We have to take the dependencies by searching them. We should be able to go for the default ones.
Its stability also needs improvement.
For how long have I used the solution?
It has been approximately one and a half years.
What do I think about the stability of the solution?
The stability needs to be improved. The UiPath selector is consistently failing.
What do I think about the scalability of the solution?
It is a scalable product. We have about 150 users using the solution. It is being used in multiple departments.
How are customer service and support?
Technical support is much needed. It has to be there.
Our team has used UiPath Academy and UiPath Community. Whenever we get stuck while building the solutions, we most often get a solution from there. It is quite efficient.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Selenium. In Selenium, we write scripts. We use the Java language for automation. We have to write the code, which makes it more complex, whereas, with UiPath, we can use direct activities, which makes it easier to understand and write the code.
How was the initial setup?
We work in the cloud. Its deployment is easier. For the older versions, it was quite difficult, but with the upgraded version, it is quite easy.
It takes five to ten minutes, depending on how many bots you want to implement. If you want to implement one, you can directly do it in ten minutes.
What about the implementation team?
One person is enough for the deployment. For maintaining the bots, we have a team because the developers and users do not have access to the production environment.
What was our ROI?
We have seen a 100% ROI.
What's my experience with pricing, setup cost, and licensing?
The price of UiPath is comparatively higher than Selenium. Selenium is a free tool, and UiPath is quite expensive.
Some organizations make automation costlier than it has to be. They use UiPath, and while selling the products, they make it more costly. It depends on the organization.
What other advice do I have?
Freshers can learn UiPath. They will get knowledge about logic building.
I would recommend UiPath to others. I would rate UiPath an eight out of ten.