Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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An interesting online CAT tool solution
What do you like best about the product?
Smartling enables both PMs and translators to work online, as it integrates the entire translation project workflow. Translators are immediately notified by email when a project is assigned and can get to work straight away.
What do you dislike about the product?
I'd like Smartling to be able to display the POs for each project and clearly show the breakdowns. I'd also like the platform to be a little less confusing when it comes to the various options for saving work between Save page and Submit. The Quality check stage could also be improved, as the results don't appear next to the translation but in another window, which makes checking more tedious than with other CAT tools.
What problems is the product solving and how is that benefiting you?
Smartling makes it easy to translate online instead of using a CAT tool in the form of software.
Easy and comprehensive translation tool
What do you like best about the product?
Once you grasp the basics, Smartling makes localizing content into various languages straightforward. It provides a wide range of options to customize each language’s settings. Additionally, its seamless integration with services like Salesforce Knowledge simplifies the process of localizing, reviewing, and publishing multi-language articles to our help center. The CAT tool is also very helpful and intuitive to use. Customer service and support are top-notch; our account manager goes above and beyond to ensure that our operations remain smooth.
What do you dislike about the product?
While Smartling is a solid product overall, the learning curve can be steep for users who are unfamiliar with translation tools. However, once you get past the initial learning phase, it becomes much easier to use.
What problems is the product solving and how is that benefiting you?
Localizing our knowledge database (over 300 help articles) into multiple languages, while adjusting each region's specifics.
Very good tool for translations
What do you like best about the product?
Quite a good number of features including machine translations and good amount of integrations. The customer support is no doubt fantastic, specially a lot of help that we received while integrating was quite useful. The implementation was quite simple and required minimal gudiance. The documentation is quite elaborate, good and easy to understand. Integration with various AI platform as well as Smartling based AI models is definitely a plus and we are looking forward to use the same to fastrack our localisation processes.
What do you dislike about the product?
The only thing is the UI for viewing jobs, projects and strings, which can be a little more intuitive. It is not bad but slightly difficult to navigate for first timers. Will be nice if that can be made more intuitive.
What problems is the product solving and how is that benefiting you?
Localisation is being made simpler and quicker. Use of translation memory and machine translations has reduced the overall cycle time.
One stop shop for translations and more
What do you like best about the product?
Online platform, instant pricing, real-time progress, responsive support, several connectors, easy to implement
What do you dislike about the product?
Nothing to dislike, only some product improvement suggestions
What problems is the product solving and how is that benefiting you?
Effcient translation management, real-time overview of the translation process, quick time to market
Smartling as a localization tool
What do you like best about the product?
Smartling's platform, although not perfect, enables translators to work effortlessly and seamlessly in a multi-format job.
What do you dislike about the product?
The glossary terms are not always respected and its machine translation accuracy has to be honed.
What problems is the product solving and how is that benefiting you?
It has enabled translators to speed up our deliveries.
program coordinator
What do you like best about the product?
I like that attendees can benefit from real time translation services.
What do you dislike about the product?
I dislike the grammatical errors that sometimes occur due to phonics.
What problems is the product solving and how is that benefiting you?
Giving access to more people to participate in virtual meetings by translating for them.
Don't be lost in translation!
What do you like best about the product?
The content on our corporate website is updated very regularly and caters to an audience of English, French and Spanish speakers. Our team uses Smartling on a weekly basis. We have to remain swift annd accurate with our translations. Smarlting integrates easily with our website and makes the management of this process very seamless.
What do you dislike about the product?
There is a learning curve before feeling comfortable on the platform and leveraging all its features. Luckily, the team is readily available to direct users to insightful articles, videos or schedule a training call.
What problems is the product solving and how is that benefiting you?
Gone are the days when we had to manually input our content while trying to match each string to its translation!
Could be more user-friendly, but a powerful all-around tool for Localization
What do you like best about the product?
Smartling has an excellent CAT tool that really speeds up the translation and review process. The tool's connectors are also pretty powerful, allowing for translators to see the page ready while they're translating, which is great to ensure consitency, contextualized translations and recognize UI limitations before the translation is actually submitted.
What do you dislike about the product?
Finding certain features and settings isn't always easy, and sometimes a change that should be made with one or two clicks takes several. Sometimes, it feels like you have to investigate to actually get where you need to be, when things could be easier to find. The way tools are linked together and categorized could improve, and certain necessary bulk actions are missing.
What problems is the product solving and how is that benefiting you?
Smartling is putting us together with translators, estimating budgets and providing an excellent CAT tool to conduct translation work with. There's Translation Memory maintenance, Glossary maintenance, workflow setups and basically everything you'd expect from a complete Localization product. The connectors and APIs really help in automating our workload and getting things delivered quickly and with the expected quality.
Good translation/Good people
What do you like best about the product?
I think what I like most is the support I get from people like Adam or Ke. I often need someone to hold my hand and walk me through each steps, sometimes several times before I can do it alone.
What do you dislike about the product?
I do have to do a lot of preliminary setups before translating (setting up workflows, preparing the documents, excluding strings, answering translator questions) and I wish there was a simpler way of managing the Glossary (which I'd love to do but don't have time).
What problems is the product solving and how is that benefiting you?
We wish to stop doing internal review with Laerdal people (it's a bottle neck and take too much time) and have Smartling people do it instead. We're hoping to gain time and money with that. Also, having 1 single place where all our translations are hosted is a plus.
Good choice, depending on your business needs
What do you like best about the product?
The variety of language choices and the customer support to faciliate our business needs at the account level. As a business that we have launched into new markets quite rapidly smartling has been an ongoing use for our web optimisation.
What do you dislike about the product?
GDN implementation was not for our business needs and caused us a lot of troubleshooting throught the years of use.
We are more positve around the API implementation that we are at currently.
We are more positve around the API implementation that we are at currently.
What problems is the product solving and how is that benefiting you?
Delivering website's copy and non web content translation
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