Smartling LanguageAI Platform
Smartling, Inc.Reviews from AWS customer
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Efficient and straightforward design for translators
What do you like best about the product?
It is equipped with all the necessary functions for localisation work flow and is easy to work with. It also enables more efficient communication between translators, PMs and clients. Notifications and reminders are automated, which is very helpful for freelancers to avoid missing important messages or due dates.
What do you dislike about the product?
The word count report is not very useful, since it doesn't display a summed calculation. The user-facing stats could be organised more thoughtfully.
What problems is the product solving and how is that benefiting you?
It provides more contextual and explanatory information for the localisation process, which benefits the translator in better understanding the expectations from clients.
Great Foundation with Opportunities to Improve
What do you like best about the product?
The UI is user-friendly, and having a dedicated “Context” tab with the source text in the editor is very convenient. I also really appreciate the “Issue” feature. It’s a great way to raise linguistic queries directly within the platform, without needing to reach out through external channels.
What do you dislike about the product?
When running the QA check, there's no option to "ignore all" false positives, which means I end up spending a lot of time dismissing them one by one. It would be a huge time-saver if the platform allowed us to bulk-ignore these.
Also, it would be really helpful if a PO could be issued for each project upfront, so we can confirm the payment amount in advance.
Also, it would be really helpful if a PO could be issued for each project upfront, so we can confirm the payment amount in advance.
What problems is the product solving and how is that benefiting you?
It integrates pretty much everything that a translator needs to work on a project, but there are some gaps as well.
Professional, easy to use, efficient!
What do you like best about the product?
Regular work, easy work flows, automated work assignment, usually quick responses to my questions.
What do you dislike about the product?
When clients reduce their word count without notice and I have already reserved time for their tasks.
What problems is the product solving and how is that benefiting you?
Easy to obtain work, less communication needed = efficient work and good time management
Easy to use and clean interface
What do you like best about the product?
The interface is clean, and the shortcut can be changed based on translators' preferences.
What do you dislike about the product?
Sometimes, the segments may not be displayed in order.
What problems is the product solving and how is that benefiting you?
It helps for clients to send tasks to translators, saving lots of time sending emails to assign tasks.
Dynamic and easy-to-use CAT tool
What do you like best about the product?
It is a dynamic and easy to use CAT tool
What do you dislike about the product?
I get emails to claim job but not there.
What problems is the product solving and how is that benefiting you?
Translation and editing solutions; I benefit intellectually and financial from offering this service to Smartling as a freelancer.
Efficient, user-friendly, robust features, and smooth integration
What do you like best about the product?
What I like best about Smartling is its clean, intuitive interface that makes navigating through projects super easy. The real-time context feature is a game-changer—it allows me to see exactly how and where the translation will appear, which drastically improves accuracy and tone. I also really appreciate the integrated translation memory and glossary tools, which help maintain consistency across large volumes of content.
What do you dislike about the product?
One thing I find a bit frustrating about Smartling is tag placement—it can sometimes feel finicky, especially when dealing with long or complex strings. The tags don’t always snap into place easily, and moving them around without accidentally breaking the formatting can be a bit tedious.
What problems is the product solving and how is that benefiting you?
It eliminates the chaos of scattered files and endless email threads by keeping everything organized and accessible in real time.
Reliable company
What do you like best about the product?
Workload.
Tool is easy to use.
Project managers’ responsiveness.
Tool is easy to use.
Project managers’ responsiveness.
What do you dislike about the product?
Translation/Editing rates.
I do not dislike any other thing.
I do not dislike any other thing.
What problems is the product solving and how is that benefiting you?
N/A
Easy to use and great functionalities
What do you like best about the product?
Startling is very user friendly, it's easy to get an overview of your work and access your projects. The TMs are usually really good and AI suggestions very accurate.
What do you dislike about the product?
It would be great if we could contact project managers directly through PMs
What problems is the product solving and how is that benefiting you?
Simplicity! All is in one place, including translation tools and invoicing
Intuitive tool
What do you like best about the product?
I love that it's so intuitive and has all the shortcuts that you would need the most. Even with small jobs, it's no hassle - once you're logged on, you just click on the job and start working. There's no downloading software, there's a query feature, and the glossary is well integrated.
What do you dislike about the product?
I wish we could join jobs from the same project in stead of having to work on lots of small jobs with 1-50 words separately. We used to be able to do this, but this feature seems to have been deactivated.
What problems is the product solving and how is that benefiting you?
Well ... I'm being hired to translate and/or edit jobs, so Smartling helps me do that :)
Efficient translation platform for all kinds of content
What do you like best about the product?
The overview page with all jobs provides a direct overview of the status of all open translations and you can quickly find your way around. In combination with the option of setting up glossaries, deadlines and automated workflows, Smartling offers a good way of translating marketing content or documents quickly and efficiently.
We use the workflow with Smartling AI Human Powered Translations and an internal review and the quality of the translations has a good quality. I also like the context view, as you can not only work in individual strings, but also see the text in its entire context, which is also useful for checking the flow of the text.
We use the workflow with Smartling AI Human Powered Translations and an internal review and the quality of the translations has a good quality. I also like the context view, as you can not only work in individual strings, but also see the text in its entire context, which is also useful for checking the flow of the text.
What do you dislike about the product?
As a new user, you first have to find your way around Smartling, also to find certain functions, some menus are nested and it takes time to find certain actions (for example, the possibility of downloading the current translation only via the Files tab and not directly in the Language tab/overview).
There can be a flood of notifications; I would like to see even better, individual control of the notifications here.
There can be a flood of notifications; I would like to see even better, individual control of the notifications here.
What problems is the product solving and how is that benefiting you?
Smartling helps us in marketing to make the entire translation process more efficient, consistent and scalable. We had various challenges, such as the manual effort involved in the translations (external process with a translation agency that was not as efficient and fast) and also the scalability of costs (direct view) is better now with Smartling.
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