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Smax for beginners
What do you like best about the product?
Most helpful for ticketing via mail and sms configuration
What do you dislike about the product?
Upgration of tools can consume more storage
What problems is the product solving and how is that benefiting you?
To assign the tickets for various parameters
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Review on Application Development, Test, & Delivery
What do you like best about the product?
Application Development, Test, & Delivery is easy to use. Saves time, improves accuracy
What do you dislike about the product?
As of now, there are no downsides to mention because of the limitation of the use.
What problems is the product solving and how is that benefiting you?
Simplifying the process of planning, creating, testing, and deploying an information system
Application Developement Process
What do you like best about the product?
Easy in use, It helps in enhanced user experience, hence helps in multiple type of testing.
What do you dislike about the product?
I myself nothing dislike about developement, test & delivery
What problems is the product solving and how is that benefiting you?
It helps in manage unstructured data. It reduces lack of visibility and tracking.
Compatibility issues and project delays
What do you like best about the product?
The continuous updates and integration with cloud services are good. The support use some improvement. Overall its the choice in the market.
What do you dislike about the product?
This limits developers from utilizing their skills and customizing options as needed. Thses are compromises during the development process.
What problems is the product solving and how is that benefiting you?
It helps our business by enabling us to deliver high quality applications to our clients. The automated testing and delivery procedures simplify our development workflow.These applications are bug free that satisfy our customers.
Application Development and its integration
What do you like best about the product?
SRC provides a knowledge base and helpful KB articles. The integration of the product with cloud services is good. It keeps getting better with updates.
What do you dislike about the product?
Application Development, Test, & Delivery falls short is its integration capabilities. This leads to inefficiencies.
What problems is the product solving and how is that benefiting you?
Test,& Delivery solves the difficulties of developing and testing applications. This improves our business as it enables us to deliver high quality software.
Smart service request portal.
What do you like best about the product?
User-friendly UI with clear service category tags to make navigation easier. The FAQs are very helpful for resolving common queries without waiting for ticket processing.
What do you dislike about the product?
There is no reminder/ renotify button for tickets that do not get responded to on time. Auto escalation of unattended service requests unclear. Change priority level from low to high option not available
What problems is the product solving and how is that benefiting you?
Full utilization of AI in IT Service Management, and SMAX algorithms have great potential in that regard. Secondly, remote service glitch debugging is convenient and efficient. Thirdly, there is visibility in ticket assignment for ease of follow ups
Overall it was beneficial to our company.
What do you like best about the product?
It's simple to learn and use. Again the simplicity for users to use product.
What do you dislike about the product?
None. As MicroFocus provides a complete enterprize ITOM end to end.
What problems is the product solving and how is that benefiting you?
SMAX provided us quicker and more efficient IT support for our users in our company. By giving quicker and more efficient IT support for users it has provided a more agile business that performs at high level.
Recommendations to others considering the product:
Ask for a trial and try it's feature.
Micro Focus Service Management Automation X (SMAX) Review
What do you like best about the product?
Micro Focus Service Management Automation X (SMAX) helps in creating and resolving tickets quickly with screenshot feature and creating incident automatically and assign it to ServiceDesk, hence removing manual work of trackling and assigning. It also helps groupgin common incident areas and giving insights to tackle them to reduce common issues.
What do you dislike about the product?
Configuration and training through Micro Focus Service Management Automation X (SMAX) for ticket categorization needs effort. There can be industry-specific solutions for common problems.
What problems is the product solving and how is that benefiting you?
We used Micro Focus Service Management Automation X (SMAX) for rasining ticket quickly prioving snapshot feature and rainsing incidnts automatically by the tool and analyzing and assigning them automatically to the respective team. We also used same for service management purposes.
Recommendations to others considering the product:
Micro Focus Service Management Automation X (SMAX) is good with AI capability for ITSM processes.
It was a Good expience with SMAX
What do you like best about the product?
The codeless feature allows you to enhance and develop your IT /Non-IT processes.
It shipped with ITIL-aligned practices.
Serve Better as ESM
It shipped with ITIL-aligned practices.
Serve Better as ESM
What do you dislike about the product?
We see still yet more to come with the product enhacments and Idea's. That Good Thing is Microfocus always listen and act on that.
What problems is the product solving and how is that benefiting you?
Having a solution that serve as an ESM and have the flexiblity to adapt is the big added value.
Platform to manage and optimize customer service and IT services
What do you like best about the product?
Service Management Automation, helps to simplify and optimize customer service, has a self-service module with which users can experience more agile management by having a live chat to solve minor incidents, and it is also possible to generate tickets for customer service. site which decongests the hotlines and allows to process requests more quickly.
What do you dislike about the product?
At the moment there have been no negative circumstances or events with the use of the tool, on the contrary, both the user and the technical team are satisfied with its performance.
What problems is the product solving and how is that benefiting you?
Service Management Automation, is the tool used in the company to manage technical support for employees, this tool has various functions such as machine learning which is capable of identifying patterns of failures or incidents to attend them with greater precision to the point to be able to avoid major failures.
Recommendations to others considering the product:
Service Management Automation X, contributes exactly to the work of IT technicians by having functions and features that optimize and streamline the internal processes for attention to failures and incidents, also facilitating advanced identification in registers of common failure patterns allowing the support team to quickly correct these anomalies
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