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Once setup we are extremely satisfied with our experience
What do you like best about the product?
It removes the onus from our small team, namely myself, of detecting and evaluating and if needed responding to any malicious content.
What do you dislike about the product?
Only real thing is the plethora of settings needed to get the system configured initially. This then makes it harder later on to remember why a setting was made if something strange occurs. This is usually due to an OS update or changes in the operations of a third party product or service.
What problems is the product solving and how is that benefiting you?
Primarily it solved our need to have 24x7x365 monitoring and response to any malicious content that makes it onto a users device. Without the use of their MDR services I would require 8 additional Security personnel operating round the clock to keep us protected.
Excellent service, I feel safe
What do you like best about the product?
We are supervised by experts. Above all, protection outside of working hours is important to us. We can rely on support at any time. Sophos reacts faster than we can manage. Sophos only reports when it is necessary.
What do you dislike about the product?
There are no points of criticism. So far, we have had no problems.
What problems is the product solving and how is that benefiting you?
7/24 support is a real added value. They say "evil never sleeps" and neither does the good Sophos.
Efficient Issue Resolution Noted, Server Slowdowns Reported With Lock Down Feature
What do you like best about the product?
I appreciate the "remote assistance" feature in Sophos central. This allows us to stay focused on our urgent tasks, while Sophos support efficiently works on resolving issues in the backend
What do you dislike about the product?
The lock down feature slows down the servers, this needs to be fixed or improvised.
What problems is the product solving and how is that benefiting you?
I really appreciate the proactive notifications and recommendations from the SOC team. I like the "remote assistance" feature in Sophos central
Sophos MDR:Robust 24/7protection with some performance Trade-Offs
What do you like best about the product?
Sophos MDR provides around the clock monitoring by a team of security experts.
The ability to contain threats within minutes is always consistent .
The response team was incredible, The MDR team can Neutralize a threat before even an organization finds it .
The ability to contain threats within minutes is always consistent .
The response team was incredible, The MDR team can Neutralize a threat before even an organization finds it .
What do you dislike about the product?
The Sophos agent (Especially when using with Intercept x with MDR) is a resource heavy and can noticeably slow down endpoints particularly during scans or updates .
What problems is the product solving and how is that benefiting you?
IT team is bombarded with constant alerts from Endpoint, Firewall and other tools ...
But Sophos MDR filters out the noise and investigates, validates threats, this help IT team to reduced alert fatigue and missed real threats .
But Sophos MDR filters out the noise and investigates, validates threats, this help IT team to reduced alert fatigue and missed real threats .
Hassle Free MDR
What do you like best about the product?
We’ve been using Sophos MDR to manage around 100 endpoints, and it’s proven to be a practical solution.
You get solid threat detection and response without the hefty price tag. It’s not flashy, but it does the job well. The setup was straightforward, and the service has been reliable. Alerts are clear, and the response team is quick to act when needed.
For a mid-sized environment, it offers a good balance of coverage and cost.
You get solid threat detection and response without the hefty price tag. It’s not flashy, but it does the job well. The setup was straightforward, and the service has been reliable. Alerts are clear, and the response team is quick to act when needed.
For a mid-sized environment, it offers a good balance of coverage and cost.
What do you dislike about the product?
One thing that could be improved with Sophos MDR is the level of customisation in alert handling. It is all quite generic.
What problems is the product solving and how is that benefiting you?
Sophos MDR helps solve a key challenge for us: having limited in-house resources to monitor and respond to threats around the clock. It effectively extends our team, giving us access to security experts who can jump in when needed.
Sophos MDR has provided us with reliable, expert 24/7 threat detection and response
What do you like best about the product?
What I like most about Sophos MDR is the 24/7 expert monitoring and rapid response to real threats. The service gives us peace of mind knowing that a skilled team is actively hunting, detecting, and neutralizing threats around the clock—even when our internal IT team is offline.
Their proactive threat hunting and clear, actionable guidance during incidents make a huge difference in minimizing downtime and reducing risk. The integration with Sophos Central also gives us a unified view of our security landscape, making it easier to track threats and overall activity.
In short, the combination of human expertise with powerful technology is what truly sets Sophos MDR apart.
Their proactive threat hunting and clear, actionable guidance during incidents make a huge difference in minimizing downtime and reducing risk. The integration with Sophos Central also gives us a unified view of our security landscape, making it easier to track threats and overall activity.
In short, the combination of human expertise with powerful technology is what truly sets Sophos MDR apart.
What do you dislike about the product?
What I dislike most about Sophos MDR is that sometimes the volume of alerts can be overwhelming, especially during periods of heightened threat activity. While the team does a great job filtering and prioritizing, it can occasionally be challenging for our internal team to keep up with all notifications and follow-ups.
Additionally, there can be occasional delays in communication when detailed investigation is needed, which can slow down incident resolution in complex cases.
Finally, more customizable reporting options would be helpful to better align with specific organizational needs and compliance requirements.
Additionally, there can be occasional delays in communication when detailed investigation is needed, which can slow down incident resolution in complex cases.
Finally, more customizable reporting options would be helpful to better align with specific organizational needs and compliance requirements.
What problems is the product solving and how is that benefiting you?
Sophos MDR is solving the challenge of continuous, expert cybersecurity monitoring and rapid incident response, which is difficult to maintain with limited internal resources. By detecting and neutralizing threats before they cause damage, it reduces our risk of breaches and downtime. This allows our team to focus on strategic initiatives while knowing our environment is proactively protected around the clock, ultimately improving our overall security posture and operational efficiency.
Sophos MDR Delivers Strong Threat Detection
What do you like best about the product?
What I Like about sophos is that since we implemented the solution, we haven't experienced any critical issues or security breaches, wich speacks to the reliability of the product. This has made us feel secure and well-covered at all times
What do you dislike about the product?
Support response time could be improved.
What problems is the product solving and how is that benefiting you?
Sophos helped us replace a previos platform that did not support our compliance requirements and often left us feeling somewhat esposed. With sophos we have a much higher levele in both our security posture and ourbility to meet regulatory standars
SOPHOS MDR SOLVING MY INTERNAL & EXTERNAL Challenges !
What do you like best about the product?
Overall ease of use and seamless integration with our existing systems.
What do you dislike about the product?
Not able to use it with legacy systems such as server os 2008 and win 7 OS.
What problems is the product solving and how is that benefiting you?
Especially in weekends and holidays , feel relax because systems being monitored by the MDR Team, so relaxation.
To stay ahead of the threats in cyberspace we always need support from trusted partners
What do you like best about the product?
i can ask for a revision based on suspicious behavior and ask for explanation also they have detected threats before the internal team.
You already have the agent installed in the infrastructure if you use the AV, its just another subscription. it leverage the load on my SOC team.
You already have the agent installed in the infrastructure if you use the AV, its just another subscription. it leverage the load on my SOC team.
What do you dislike about the product?
Still haven't found something i don't like from the service.
What problems is the product solving and how is that benefiting you?
Lack of expertise on the market, my SOC team its new and they support the process on MDR letting them learn, mature the processes and protect the business.
Exceptional Emerging Trending Product
What do you like best about the product?
Sophos Managed Detection and Response (MDR) is most helpful for its 24/7 threat monitoring and response capabilities, expert-led threat hunting, and full-scale incident response, which significantly improves an organization's security posture and frees up internal IT resources. The upsides include improved cyber defense, freed-up IT capacity, and a reduction in the risk of costly cyberattacks
What do you dislike about the product?
Sophos MDR can be expensive, particularly for smaller organizations. Communication issues, including slow response times and lack of local language support, are also mentioned as concerns. Furthermore, false positives can lead to wasted time and resources, and integration with existing security stacks might not always be seamless.
What problems is the product solving and how is that benefiting you?
Sophos MDR provides round-the-clock threat monitoring, ensuring constant vigilance against cyberattacks, even outside of standard business hours.Sophos MDR provides a managed service that handles the complexity of modern threats, including ransomware and other sophisticated attacks, through expert analysis and targeted actions.
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