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External reviews

265 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Bob M.

24x7 MDR Creates Ease Of Mind and Security Posture

  • June 07, 2024
  • Review provided by G2

What do you like best about the product?
We don't need to staff our own SOC. This saves us time and money.
We have a level of insurance in the event of an incident.
We have ease of mind knowing that our network is being watched 24x7.
We get monthly reports on the health of our endpoints.
Implementation was simple. We didn't even have to do anything.
Response to suspicious activity is immediate and we are informed quickly.
What do you dislike about the product?
Some of the investigative tools in the console can be convoluted.
What problems is the product solving and how is that benefiting you?
We do not need to staff our own SOC.
We have 24x7 coverage.
We can sleep at night.
We are covered in the event of an incident and resolution is quick.


    Hospitality

Sophos MDR and NDR

  • June 07, 2024
  • Review verified by G2

What do you like best about the product?
Easy access to a professional SOC team. It will not be possible to have a 24 x7 SOC team in house so having MDR is a piece of mind for all IT heads.
What do you dislike about the product?
None. Just wished there was a single onboarding manager to cover all elements.
What problems is the product solving and how is that benefiting you?
A 24 x 7 managed security detec and response team for all security needs. It works well with a Sophos firewall solutions, Sophos anti virus and NDR solutions together so they cover all elements.


    Non-Profit Organization Management

Sophos MDR provides peace of mind in challenging times

  • June 06, 2024
  • Review verified by G2

What do you like best about the product?
Sophos MDR is easy to implement and offers a wide range of integrations. Dashboards and reports provide reassurance and MDR support is exceptional, both in proactive monitoring and in explaining difficult to interpret telemetry. MDR Complete is easy to use but also provides the flexibility to allow you to generate your own investigations whenever something takes your interest.
What do you dislike about the product?
Some integrations generate additional cost.
What problems is the product solving and how is that benefiting you?
Sophos MDR solves the issue of out of hours monitoring and fills security skills gaps.


    David H.

Professional Threat Hunters Bolster Security Alert Responsiveness

  • June 06, 2024
  • Review verified by G2

What do you like best about the product?
A competent algorithm and team reviews alerts 24/4 that would otherwise be overlooked.
What do you dislike about the product?
The dashboard is spammed by false-positives and uneccessary stuff, that we can not prevent from popping up
What problems is the product solving and how is that benefiting you?
We did not have a full coverage of alert reviewing and were also not able to rate all alerts accordingly. Sophos saves us a huge amount of time that we can spend securing the network on other ends.


    Leah H.

solid support from great staff

  • June 06, 2024
  • Review verified by G2

What do you like best about the product?
the managed threat detection is second to none, its has 24/7 coverage and was really easy to move to. The staff support is fantatsic.
What do you dislike about the product?
Reporting could be improved, so better infomation can be considered.
What problems is the product solving and how is that benefiting you?
the fully managed service is keeping my nextwork uses safe and we a regually spammed and at the threat of malware.


    Meng Hui N.

Offer timely assistance to manage threat and piece of mind

  • June 06, 2024
  • Review verified by G2

What do you like best about the product?
Easy of use, confidence with timely advice, reduce unnecessary intervention from ops team
What do you dislike about the product?
So far so good, hope it has more extensive features coverage in the future roadmap
What problems is the product solving and how is that benefiting you?
To employ an expensive expertise team to traditionally maintain a threat response team or to engage an expensive yet in experienced third party team to perform such task


    Marc A.

Monitored 24/7

  • June 05, 2024
  • Review verified by G2

What do you like best about the product?
About Sophos MDR what i liked most is the 24/7 Threat Monitoring and Response, that provides a Continuous, that ensures the potential threats are identified and addressed promptly, minimizing the risk of undetected breaches.
Also the Expertise and Support of the team of skilled security analysts who provide expert guidance and support, the Advanced Threat Detection that uses a sophisticated technologies and machine learning to detect advanced and emerging threats, Proactive Threat Hunting that engages in proactive threat hunting to identify and neutralize threats before they can cause significant harm.
What do you dislike about the product?
Nothing, its an amazing product that allows our organization to be monitored by experts 24/7
What problems is the product solving and how is that benefiting you?
Sophos MDR is helping to solve the problems about Threat Detection and Response and the Proactive Threat Hunting.
The best benefit from Sophos MDR is that offers 24/7 monitoring and rapid response capabilities, ensuring that threats are identified and mitigated before they can cause significant damage.


    Cristian C.

Sophos MDR: Impeccable Security with 24/7 Support

  • June 05, 2024
  • Review verified by G2

What do you like best about the product?
What I especially value about Sofos MDR is its preventive strategy in security matters. Their team of specialists is dedicated to constant network monitoring, detecting and reacting quickly to any potential threat. This provides a sense of peace of mind, as there is certainty that a team is always attentive and protecting the digital environment.
What do you dislike about the product?
In certain situations, Sophos MDR can consume a considerable amount of system resources, which could impact network performance if its capacity has not been properly adjusted.
What problems is the product solving and how is that benefiting you?
Learning curve: The initial setup and advanced management of Sophos MDR can have a steep learning curve for new users in firewalls or network management, but Sophos MDR provides solid protection against a wide range of cyber threats, helping to protect the organization's assets and information against malicious attacks.


    Yue Ling X.

Highly Effective and Reliable Threat Detection and Response

  • June 05, 2024
  • Review verified by G2

What do you like best about the product?
Sophos MDR has proven to be a fantastic cybersecurity solution for us. What really sets it apart is how quickly it can spot and deal with threats, keeping our systems secure with real-time monitoring and fast incident response.

The platform itself is really user-friendly. Both tech-savvy and non-technical team members can use it easily without needing a lot of training, which helps keep our productivity and security management on point. All in all, Sophos MDR is a great choice for managed detection and response services because it’s efficient, has great support, and is easy to use.
What do you dislike about the product?
One thing Sophos MDR could work on is integrating better with other systems we use. The service is solid and effective, but if it could connect more smoothly with our other platforms and tools, it would make managing our security a lot easier and more efficient.
What problems is the product solving and how is that benefiting you?
Sophos MDR has been a game-changer for us in managing real-time threats. It makes our security management a lot easier and keeps us well-protected. With their continuous monitoring and quick incident response, they catch potential threats early, which helps minimize downtime and keep our data safe.

What I love is that it simplifies cybersecurity for us. Our team can focus on our main business tasks while Sophos handles the security side of things.
We can operate confidently, knowing our digital assets are well-protected. This has made us more efficient and has significantly reduced our risk of data breaches.


    Jose Antonio A.

Keep calm about security, focus in business tasks

  • June 04, 2024
  • Review verified by G2

What do you like best about the product?
Minimal requirements and ease of use every day
What do you dislike about the product?
To normal users could appear few options to administrate the use, even when it's normal.
What problems is the product solving and how is that benefiting you?
About defending against cybercrime expanding about internet