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Sophos MDR gives peace of mind.
What do you like best about the product?
A small ICT Team can concentrate on other matters and projects.
What do you dislike about the product?
The cost is significant. Perhaps customers should be reimbursed if there have been no detections or responses.
What problems is the product solving and how is that benefiting you?
Staff resources can be placed elsewhere. Breach/Breach response i hope.
The Brotherhood of peace mind
What do you like best about the product?
In my opinion is the best purchase what we buy. When we have a emergency the contact whits us inmediathy or they call you.
If you need a support with incident the help you. The Sophos MDR have great professionals. We have a lot of sophos producs and it was very easy to integrate and implement in our system. It have very easy Ui to use.
If you need a support with incident the help you. The Sophos MDR have great professionals. We have a lot of sophos producs and it was very easy to integrate and implement in our system. It have very easy Ui to use.
What do you dislike about the product?
Its very expensive. They dont have spanish support.
What problems is the product solving and how is that benefiting you?
For explemple few days ago a user download a malicious file and they the inmediatly notify us and block this PC and delete malicious file. Its crazy. I love this service.
Sleep soundly, Sophos MDR has your back.
What do you like best about the product?
24/7 support and the technical capabilities of the Sophos MDR team.
In addition, for each security incident, you have a very abundant flow of technical information that helps you better understand what is happening.
In addition, for each security incident, you have a very abundant flow of technical information that helps you better understand what is happening.
What do you dislike about the product?
Probably the cost, which, even though not tremendously expensive for the service provided, is a cost that must be managed, but believe me, it’s amortized from day one.
What problems is the product solving and how is that benefiting you?
Nothing to highlight, possibly support in more languages, especially Spanish for the 24/7 service of the Sophos MDR team.
Impressive live response and rapid threat response capabilities
What do you like best about the product?
What I like most about Sophos MDR is the proactive threat detection and rapid response capabilities. The service's ability to quickly identify and mitigate potential security threats before they can cause significant harm is invaluable. Additionally, the 24/7 monitoring and support provide a high level of assurance, knowing that expert help is always available. The intuitive dashboard and comprehensive reporting tools also make it easy to stay informed and in control of our cybersecurity posture. Overall, the combination of these features greatly enhances our security and peace of mind.
What do you dislike about the product?
While Sophos MDR offers many strengths, one area for improvement is the occasional complexity of initial setup and integration with existing systems. Some aspects of the configuration process can be challenging, especially for organizations without extensive in-house IT expertise. Additionally, there have been instances where communication delays with support teams impacted the speed of issue resolution. Streamlining the setup process and enhancing the responsiveness of support could further elevate the overall experience
What problems is the product solving and how is that benefiting you?
I am highly impressed with Sophos Managed Detection and Response (MDR) service. The team’s proactive approach to threat detection and rapid response has significantly improved our cybersecurity posture. The intuitive dashboard and detailed reporting provide clear insights, making it easy to understand and manage potential threats. The 24/7 monitoring and expert support have given us peace of mind, knowing that our systems are continuously protected. Overall, Sophos MDR has been an invaluable addition to our cybersecurity strategy
Great service but be mindful of memory/ram use on user pc's
What do you like best about the product?
Provides great protection and fast alert system
What do you dislike about the product?
The service uses up a lot of RAM/Memory on a users pc which can sometimes slow them down when they are working. We updated our hardware to combat this
What problems is the product solving and how is that benefiting you?
Primarily it is providing protection for all our endpoints. It gives us piece of midn that everything is protected and we will receive alerts if we need to action anything.
Great MDR service
What do you like best about the product?
Responsiveness, transparency, helpfulness
What do you dislike about the product?
There is nothing that i particularly dislike
What problems is the product solving and how is that benefiting you?
We do not have the manpower or the expertice to run an affective SOC
Very good service
What do you like best about the product?
Sophos has really fast response times and their portal is well organised thus allowing me to navigate to a particular device etc. with ease.
What do you dislike about the product?
Sohpos portal is really memory and cpu intensive which freezes my computer from time to time as it is doing background activities.
What problems is the product solving and how is that benefiting you?
Cleaning up potential threats allows our business to continue its operations with no issues.
Peace of Mind
What do you like best about the product?
Having a second set of eyes actively assessing detections that pop up through the agents that are already installed helps provide me relief and the ability to maintain a work-life balance.
What do you dislike about the product?
Sometimes MDR rushes their assessments and misses artifiacts. This gives the impression that staff are paid more by closing cases faster. It doesn't happen often but when it does it's noticable.
What problems is the product solving and how is that benefiting you?
24/7 response to detections
The Sophos deployment and support from the outset has been great
What do you like best about the product?
How easy it was to deploy the solution to the endpoints, the dashboard visibily and the people.
What do you dislike about the product?
N/A at the moment .
What problems is the product solving and how is that benefiting you?
24/7 monitoring and a experienced security team working with my company.
Sophos MDR is Top Notch!
What do you like best about the product?
Having the ability to reach support and receive meaningful solutions to issues
What do you dislike about the product?
The service is costly and initial configuration is time consuming.
What problems is the product solving and how is that benefiting you?
Sophos MDR is very proactive and quick to provide solutions id needed. I don't have to spend as much time investigating possible threats anymore.
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