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Professional sales team guided us to the right solution and support team got us up and running.
What do you like best about the product?
- Smooth implementation
- Easy to use management portal
- Friendly, professional staff
- Solution is meeting our expectations
- Easy to use management portal
- Friendly, professional staff
- Solution is meeting our expectations
What do you dislike about the product?
- Not easy to setup the account
- A lot of email communication
- A lot of email communication
What problems is the product solving and how is that benefiting you?
Improved security and added essential monitoring.
Sophos has give us security peace of mind
What do you like best about the product?
The service provides 24/7 threat detection and response, leveraging both human expertise and advanced machine learning models to keep our systems secure. The team is highly responsive, and the detailed incident reports have been invaluable in understanding and mitigating threats quickly. This level of service has greatly enhanced our cybersecurity posture and peace of mind.
What do you dislike about the product?
Initial Setup Complexity: The initial setup can be somewhat complex and requires thorough planning and coordination.
Alert Volume: At times, the volume of alerts can be overwhelming, necessitating additional effort to sift through and prioritize them.
Alert Volume: At times, the volume of alerts can be overwhelming, necessitating additional effort to sift through and prioritize them.
What problems is the product solving and how is that benefiting you?
Previously relied on antivirus and office 365 alerts, our small IT team cannot respond to threats 24/7. Sophos has delivered these results and they keep us in the loop on everything.
Great experience, with knowledgeable Rep, and engineers.
What do you like best about the product?
The Sophos team has strong communication systems in-place as well as fast threat detection and mediation.
What do you dislike about the product?
Some system/process change requests can be a bit slow.
What problems is the product solving and how is that benefiting you?
They provide solid SOC services for us, so our monitoring process is much stronger.
Sophos MDR: An excellent product that gives peace of mind
What do you like best about the product?
Being an SMB with a small IT team, we love that we can rest assured that they are monitoring our network and endpoints 24/7. Onboarding was quick and painless. Customer support is friendly and prompt. It is easy to setup and manage.
What do you dislike about the product?
There truly isn't anything we dislike about Sophos MDR.
What problems is the product solving and how is that benefiting you?
We have a small IT team which makes it difficult to stay on top of monitoring and responding to alerts. Sophos already sees all of our network traffic through Intercept X and firewalls, so the decision to let them monitor and remediate was easy.
MDR Product and Service
What do you like best about the product?
Computer monitoring and management. Ensuring security, accurate and healthy reporting, and lastly, ensuring that the Log service is strong and stable.
What do you dislike about the product?
The product was removed and simple mistakes were brought back after a long effort.
What problems is the product solving and how is that benefiting you?
As I said in the previous question, the LOG service is working stabilized and follows everything without any problems.
A Brief Review of SOPHOS MDR
What do you like best about the product?
I like the ease of use of the portal, and how seamless it integrates throughout our IT infrastructure. The $1M warranty on breaches is also a good feature
What do you dislike about the product?
Sometimes removing sophos from a device can be a pain, especially when Sophos Zap isn't working as expected and the device needs wiped
What problems is the product solving and how is that benefiting you?
Sophos is great as it essentially allows us to have a SOC running 24/7 which isn't something that would be feasible within an org like ours. Having trust in the system is also good as we can trust it to only show us alerts that are actually a potential threat.
Feel protected by professional cybersecurity solutions and services
What do you like best about the product?
Continuous monitoring of the organization's security status, updating protection, and notifications only in case of severe alerts.
What do you dislike about the product?
The contact with the expert team is in English.
What problems is the product solving and how is that benefiting you?
Product price
Product that makes me feel secure and sleep at night
What do you like best about the product?
Product itself
Technical support
Ease of use
Customer support
Technical support
Ease of use
Customer support
What do you dislike about the product?
Price
Migration of policies
Opening tickets
Migration of policies
Opening tickets
What problems is the product solving and how is that benefiting you?
Very secure, excellent against malware and ransomware. A full soc working for me
MDR Services - Pease Of Mind
What do you like best about the product?
Prompt available support from Sophos MDR team is the best thing about Sophos MDR.
What do you dislike about the product?
Completely dependency on Sophos team in any situation.
What problems is the product solving and how is that benefiting you?
Sophos MDR can help us to stop worrying about security concerns. It gives alert whenever there is an incident.
Fast support and peace of mind
What do you like best about the product?
Sophos MDR excels in providing comprehensive and proactive threat detection and response. The service offers 24/7 monitoring by a team of experts who actively hunt for threats, ensuring our network remains secure. The centralized dashboard provides an efficient overview of our security data, making it easy to manage and respond to potential threats swiftly. Additionally, the customer support team is incredibly responsive, providing peace of mind with their prompt and professional assistance.
What do you dislike about the product?
Sophos Central could use faster load speeds. The website responsiveness has improved lately but is not there yet, there is room for improvement.
What problems is the product solving and how is that benefiting you?
So far we haven't had a security breach but for false positives the team has been fast to respond.
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