Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
490 reviews
from
External reviews are not included in the AWS star rating for the product.
Excellent
What do you like best about the product?
Speed of response in cases under analysis, possibility of opening cases automatically in case of doubts about security. Visibility within my network and continuous development of integrated solutions
What do you dislike about the product?
Client resource heaviness,Web interface sometimes slow
What problems is the product solving and how is that benefiting you?
Internal and external security, visibility of what happens inside the network even at the level of individual packets, 24/365 support
Sophos MDR - Fast and solution-oriented support
What do you like best about the product?
What I like best is the very fast response time. We don't have long waiting times before a support representative contacts us.
What do you dislike about the product?
The support could be expanded a bit in terms of language. With critical issues that need to be resolved quickly, misunderstandings can occur easily. But so far, everything has been very good.
What problems is the product solving and how is that benefiting you?
Resource availability in the IT sector is often scarce. The MDR team fills this gap almost perfectly.
Sophos MDR works very well and quickly, risks are reviewed and escalated by the Sophos MDR team.
What do you like best about the product?
Sophos MDR works very efficiently around the clock. When risks arise, the Sophos MDR team takes action and examines the incidents, escalating them if necessary. Our internal IT is immediately informed about critical incidents and receives predefined measures for implementation, either in collaboration with the team or independently. As a result, we have been able to fend off attacks at the last moment several times. If we had not actively used Sophos MDR, we would likely have often fallen victim to successful cyberattacks.
What do you dislike about the product?
For the Complete variant, it is a requirement that the health check status is at 100% in all functions of Sophos Central, Endpoint Server Protection, etc., due to insurance issues. However, in some environments with production machines and software, this is not always feasible, as one relies on manufacturers who unfortunately have not yet aligned their software or hardware to such a high security level. Therefore, exceptions must be configured in the policies so that this software works, which, however, lowers the health check status. Without these exclusions, production cannot take place because the software does not function. Finding a solution with support is associated with a very high effort.
What problems is the product solving and how is that benefiting you?
A central problem that many companies face in the field of cybersecurity is the constant threat of cyberattacks. These attacks can not only jeopardize the integrity and confidentiality of company data but also lead to significant financial losses and reputational damage.
Sophos MDR (Managed Detection and Response) offers a comprehensive solution to combat these challenges. It operates around the clock and provides rapid responses to potential risks. The Sophos MDR team reviews all emerging risks and immediately escalates critical incidents, ensuring our internal IT is promptly informed. With pre-established measures, we can act quickly to fend off threats.
We benefit from Sophos MDR in several areas:
Efficient threat detection: Attacks are detected and analyzed in real-time, allowing for an immediate response.
Collaboration with the IT team: Our internal IT can quickly respond to instructions and take action in critical situations to ensure security.
Protection against cyberattacks: We have been able to fend off attacks at the last moment multiple times, protecting us from potential damage.
Relief for the IT team: With the support of the Sophos MDR team, we can focus on other strategic tasks while ensuring the security of our systems.
Improved compliance: Adhering to security standards becomes easier, helping us maintain a 100% health check status and meet insurance requirements.
Overall, we benefit from Sophos MDR by strengthening our security strategy, minimizing risks, and maintaining operational efficiency without compromising productivity.
Sophos MDR (Managed Detection and Response) offers a comprehensive solution to combat these challenges. It operates around the clock and provides rapid responses to potential risks. The Sophos MDR team reviews all emerging risks and immediately escalates critical incidents, ensuring our internal IT is promptly informed. With pre-established measures, we can act quickly to fend off threats.
We benefit from Sophos MDR in several areas:
Efficient threat detection: Attacks are detected and analyzed in real-time, allowing for an immediate response.
Collaboration with the IT team: Our internal IT can quickly respond to instructions and take action in critical situations to ensure security.
Protection against cyberattacks: We have been able to fend off attacks at the last moment multiple times, protecting us from potential damage.
Relief for the IT team: With the support of the Sophos MDR team, we can focus on other strategic tasks while ensuring the security of our systems.
Improved compliance: Adhering to security standards becomes easier, helping us maintain a 100% health check status and meet insurance requirements.
Overall, we benefit from Sophos MDR by strengthening our security strategy, minimizing risks, and maintaining operational efficiency without compromising productivity.
Sophos MDR quality control
What do you like best about the product?
Your constant presence and unassisted intervention in incidents.
What do you dislike about the product?
Communications in the user's native language
What problems is the product solving and how is that benefiting you?
Immediate detection of incidents and resolution of the same. Continuity of service to IT users.
Great experience and peace of mind
What do you like best about the product?
Low MTTD/MTTR
Highly skilled team
Third Party Integration
Highly skilled team
Third Party Integration
What do you dislike about the product?
Reporting
Dashboard customization
Alert fine tuning
Dashboard customization
Alert fine tuning
What problems is the product solving and how is that benefiting you?
Lack of skilled team against Zero day attacks.
Proactive monitoring and threat hunting
Proactive monitoring and threat hunting
Easy to manage ad very powerful
What do you like best about the product?
Sophos MDR is one of the best security solutions. Easy to manage, easy to deploy, great Sophos team communication. On a daily basis, checks are easy to understand and follow. Between MDR and InterceptX, we have the solution we need but combined with Sophos MDM gives us a full overview of our network devices and servers.
What do you dislike about the product?
I'm really struggling to find a dislike but the only one I can think of is that the web interface acts a little bit slow. And it is only because I had not because I think there is an issue ;)
What problems is the product solving and how is that benefiting you?
We are smal IT team with limited resources so MDR do the SOC work for us. Prevuisly we had XDR solution but we had no time to run queries against the network and endpoints to see if there are any threats.
Cybersecurity as a service you should go for
What do you like best about the product?
24/7 threat hunting in your organization at the backend and also intergrations with 3rd party products
What do you dislike about the product?
Nothing to be disliked about Sophos MDR.
What problems is the product solving and how is that benefiting you?
When our team is not available due to any reason, we know Sophos MDR team is there at the backend if any attack happens.
Seamless Experience with Sophos MDR
What do you like best about the product?
Response Time, Resolution Time and also the communication.
What do you dislike about the product?
Maybe the Dashboard need some improvements
What problems is the product solving and how is that benefiting you?
SOC v2 Requirement, Threat Hunting and boost business confident.
Sophos MDR is one of the Robust cyber solution for Corporate
What do you like best about the product?
I have been using the Sophos MDR for last two years, and found very good cyber solutions. Here are few point:
1. Experienced cyber team: Sophos MDR has a robust cyber team who are dedicated to their responsibitlity.
2. Central Dashboard: From the dashboard I can visit in all the servers onboarded and detected issues by Sophos MDR. also its very easy to find root cause of these issues with map and graphics.
3. Depolyment: We have deployed Sophos MDR on 100+ server's within a day, which saving my time. And our team using this product everyday.
4. Web and application filtering: I have found Sophos MDR is usefull to manage web and application filtering
5. Teamper Protection: Temper protection feature is very usefull in company, where server admin login and they are not able to uninsatall the product
6. Support Response: If any issue arries on the server installed Sophos MDR, the MDR team give a mail notification with appropriate ysolution. Also they are collaborate urgently on the urgent issues.
7. Integration: We have in-house developed ERP application and sophos MDR is integrated those modules very smoothly.
1. Experienced cyber team: Sophos MDR has a robust cyber team who are dedicated to their responsibitlity.
2. Central Dashboard: From the dashboard I can visit in all the servers onboarded and detected issues by Sophos MDR. also its very easy to find root cause of these issues with map and graphics.
3. Depolyment: We have deployed Sophos MDR on 100+ server's within a day, which saving my time. And our team using this product everyday.
4. Web and application filtering: I have found Sophos MDR is usefull to manage web and application filtering
5. Teamper Protection: Temper protection feature is very usefull in company, where server admin login and they are not able to uninsatall the product
6. Support Response: If any issue arries on the server installed Sophos MDR, the MDR team give a mail notification with appropriate ysolution. Also they are collaborate urgently on the urgent issues.
7. Integration: We have in-house developed ERP application and sophos MDR is integrated those modules very smoothly.
What do you dislike about the product?
On the dislike i have few points to notify:
1. Windows 2012R2 support: Sophos discontinue support for Windows 2012R2, but they provide extended support for this, which is bother for admin like me, for these 10/15 machine we need to purchase another vendors to support Windows 2012R2.
1. Windows 2012R2 support: Sophos discontinue support for Windows 2012R2, but they provide extended support for this, which is bother for admin like me, for these 10/15 machine we need to purchase another vendors to support Windows 2012R2.
What problems is the product solving and how is that benefiting you?
Sophos MDR is give benefit for me during non business hour, as the MDR team always monitoring my servers and take necessary action or give recommendation about the detection which happened non-business hour.
Excellent & Knowledgeable Service
What do you like best about the product?
The response times are extremely quick, even when you think it is a smaller isolated incident and you receive an email alert, someone from the MDR team will follow-up that they have investigated the incident further and provide their findings and details. They are very knowledgeable and always willing to provide more insight and assistance, as needed.
What do you dislike about the product?
My only complaint is the portal and navigating it to find details on incidents has become quite confusing and hard to find since their last UI update.
What problems is the product solving and how is that benefiting you?
Expertise and quick response on endpoint alerts and incidents. This is a huge benefit as it takes away the time and manpower needed to handle these issues with a smaller team. It also provides expertise and someone to bounce ideas off of and get feedback when we are handling these incidents on our own.
showing 221 - 230