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Great customer service without all the junk in the window
What do you like best about the product?
I really find the live response to be a life saver for users who are not on fabric but need to make changes.
I that the MC is not all bogged down with icons when showing intrusions
I that the MC is not all bogged down with icons when showing intrusions
What do you dislike about the product?
I'd like more detailed resolution information
What problems is the product solving and how is that benefiting you?
Intrusion detection
Sophos MDR provides an overall good value and ease of use.
What do you like best about the product?
Sophos MDR team is great at determining what issues need to be escalated to the customer for further input and what issues can be handled in the background without interrupting the customer's other job duties.
What do you dislike about the product?
Reporting options are a bit weak, the ability to create more granular reports would be nice. Seeing more native integrations would be a plus, but the marketplace options do grow over time. A more customizable dashboard would also be an appreciated feature.
What problems is the product solving and how is that benefiting you?
Sophos MDR helps our business in monitoring the status of a security posture across multiple products and data points so our internal team can focus their attention on other business needs.
Sophos MDR provides peace of mind, but modify settings if you handle government data.
What do you like best about the product?
Sophos MDR provides 24/7 monitoring of devices, which feels like a must have. Their response team has been easy to work with and helped us reduce false positive alerts so they can focus on the real threats. It was easy to implement in our environment and start getting visibility into threats.
What do you dislike about the product?
We handle DoD information, and there are several settings of Sophos MDR that had to be tweaked to be compliant with government regulations. Sophos is not currently FedRAMP moderate.
What problems is the product solving and how is that benefiting you?
Sophos MDR provides 24/7 monitoring. I no longer have to worry about having my laptop on me all the time, when I can get a phone call and have the MDR team take the response actions I require.
Reliable, Intelligent Endpoint Protection with Sophos
What do you like best about the product?
Sophos offers a comprehensive suite of cybersecurity tools that are both powerful and relatively easy to manage. The centralized dashboard is intuitive, making it straightforward to monitor threats, manage endpoints, and enforce policies across the organization.
What do you dislike about the product?
Reporting features could be more customizable for specific compliance or audit needs and the pricing can be a consideration for smaller organizations, especially when adding additional modules.
What problems is the product solving and how is that benefiting you?
Sophos MDR is helping us address several critical cybersecurity challenges, and the benefits have been substantial for our organization. Some of the problems solved by Sophos MDR include the lack of having a 24/7 threat monitoring and response, helping our team with overwhelming alert fatigue, lmited in-house security expertise and slow incident response.
Sophos Offers Streamlined macOS Setup, Sophos Email is great if using Microsoft 365
What do you like best about the product?
Features for the price. The documentation is in-depth while being easy to understand and follow. MDR is a great value, specially since XDR is "included" with it, depending on which option you end up going with.
What do you dislike about the product?
Could do better to support Google Workspace features like email clawback for Sophos Email (works great with Microsoft 365 though). Also, Linux is currently very limited in the features it has available to use.
What problems is the product solving and how is that benefiting you?
Having a small IT team means we can not have a 24/7 SOC team internally. With Sophos MDR, we can give the Sophos SOC team the ability to remediate if/when they find any potential issues, even if it's at the high hours of the night, or we can configure it so they inform us before taking any action, or to take no action at all and let us do the work.
Great product, had everything we needed to secure our network and protect our devices.
What do you like best about the product?
That they had a solution for everything we needed, they were a one stop sthop.
What do you dislike about the product?
Some of the detections were false positives, and some resources that could have been spent better elsewhere were spent tracking those issues down.
What problems is the product solving and how is that benefiting you?
Having the EDR integrated with the firewall so we had one pane of glass to view all of our security profile.
Excellent service and support
What do you like best about the product?
We are in year 5 of our service with Sophos. We are using their encryption, MDR, EDR and firewall monitoring services. We came from one of the MAIN competitors and found the cost and ease of use so much greater than what was being offered to us. All our interaction with the EDR team have been quick and professional.
What do you dislike about the product?
We have not had any issues or downside's from using Sophos.
What problems is the product solving and how is that benefiting you?
Freeing up my time to support the organization with all the other day to day operations.
Best MDR Product
What do you like best about the product?
Overall, the product and support have been excellent. I would say the initial configuration was simple and easy to deploy. The dashboards are amazing and provide a broad overview of the company's health. In addition, the product continues to evolve, and Sophos continues to add additional features.
What do you dislike about the product?
With 2 years of experience in utilizing the product and services from Sophos I do not have any dislikes.
What problems is the product solving and how is that benefiting you?
Sophos MDR provides 24/7 protection, enabling us to reduce the staff required to monitor cybersecurity across the organization. Sophos MDR has reduced the cost of cybersecurity insurance.
Sophos MDR helped to increase the business productivity by taking care of infra from cyberthreats
What do you like best about the product?
27x7 threat hunting ,Its SOC as a service
What do you dislike about the product?
Can be expensive for many small business
What problems is the product solving and how is that benefiting you?
It helps in threat hunting and make IT investigation easy
It monitors network even in our absence
It monitors network even in our absence
Sophos MDR, a world-class product
What do you like best about the product?
The things I like most about the service are the response time, the platform management, the notification of potential risk vectors, and the ease of use of the platform.
What do you dislike about the product?
I don´t dislike any aspect of it, I consider it to be a very complete tool.
What problems is the product solving and how is that benefiting you?
Sophos MDR is addressing a technology platform management issue, providing management tasks we can trust, protecting our technology platform, and quickly delivering real-time information on what's happening in our facilities.
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