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Sophos MDR service
What do you like best about the product?
While we were a little reluctant to put our trust in an outside source for security, the Sophos MDR service has proven to be everything we had hoped for. Our company is no different in that we were being asked to do more with less staff. Having the Sophos MDR service allows us to sleep at night knowing that our IT environment is being watched 24/7 and that we don't need to wake up for every alert that hits our cell phones.
What do you dislike about the product?
As with any enterprise wide deployment, we had our share of bumps in the road. Our biggest issue was with the implementation of the client on our VDI environment. I wouldn't say this was a reason to look elsewhere ... just happened to be there was a bug with the Sophos integration on the specific version of VDI software we are using.
What problems is the product solving and how is that benefiting you?
The biggest benefit for our IT staff that Sophos MDR offers is having another set of eyes watching the alerts around the clock. We don't have a huge IT staff with a specialized department handling security ... we instead where several (all) the hats. We found that security is not something we can watch on a part time basis, so knowing that Sophos MDR is constantly monitoring everything security related around the clock gives us time back in our day to focus on other areas.
Sophos MDR is easy to use and maintain
What do you like best about the product?
The ease of use. It works. I can set and forget it on my machines.
What do you dislike about the product?
The agent takes up a lot of resources and sometimes causes slowness on the PC.
What problems is the product solving and how is that benefiting you?
Protecting our Desktops, Laptops, and Servers
Like much else with Sophos, Its fine, but only if you use Sophos for everything
What do you like best about the product?
It ties in with everything else Sophos. The interface is easy enough to use.
What do you dislike about the product?
Nothing specific, just nothing innovative.
What problems is the product solving and how is that benefiting you?
Its as good as any other security package. Every business needs one and it works
A high-quality and innovative product.
What do you like best about the product?
improved threat detection, faster response times, relief for internal IT
What do you dislike about the product?
Adaptation to individual needs. Potential privacy concerns. Costs.
What problems is the product solving and how is that benefiting you?
Proactive threat hunting to identify potential risks before they become problems.
Excellent experience due to the quality of service
What do you like best about the product?
They immediately contacted me to warn me of any threat and also offered me a solution to mitigate the problem.
What do you dislike about the product?
They don't have support in my language (Spanish)
What problems is the product solving and how is that benefiting you?
Basically, it protects against the threat of compromising company data due to potential threats. This is achieved through console monitoring and alerts, and especially through case follow-up, contacting us through various means until the problem is resolved.
Great product - sleep sound at night - but support can be tough to get hold of
What do you like best about the product?
Very capable, does a great job of protection
What do you dislike about the product?
Very difficult to get hold of support when you need them sometimes having to wait a few hours
What problems is the product solving and how is that benefiting you?
Sophos MDR helps protect our business in these increasingly scary times form viruses and malware before my users can mess up
Not Heavy Users, Great Product, Excellent Services
What do you like best about the product?
It's been very easy to work with, and the support is excellent. They were also very competitive on price right out of the gate.
What do you dislike about the product?
Not really a complaint, because I understand. But you'll have to pay extra if you need to protect EOL operating systems. Just be aware of that going in.
What problems is the product solving and how is that benefiting you?
We use it really as an endpoint security solution on steroids, in place of the old antivirus software. It frees me up from spending as much time watching over things. The fact that they very quickly jump on anything that pops up and keep me in the loop has been great. We've had no real incidents because everything is nipped in the bud. I'm spending my time doing other IT tasks in-house.
Fast Threat Response!
What do you like best about the product?
Fast Threat Response!
Acted quickly to some early stage phishing attempts
Acted quickly to some early stage phishing attempts
What do you dislike about the product?
Noting to dislike at the moment. no issues found
What problems is the product solving and how is that benefiting you?
XDR Solution. Sophos is our SOC!
best support - great product
What do you like best about the product?
a quick and professional support by the MDR team.\nquick detection of zero-days and timely information\nclear central, easy implementation\nmany integrations simply explained and set up\na perfect all-round protection - I don't want to miss it anymore and am very happy to be a customer
What do you dislike about the product?
possibly German support - but that would only be an optional "bonus"
What problems is the product solving and how is that benefiting you?
any questions are immediately resolved by the MDR team or you are greatly supported
Efficient and reliable service
What do you like best about the product?
Comprehensive and effective, yet easy to use. The console is complete but really user friendly
What do you dislike about the product?
So far, we have had no reason for complaints or dissatisfaction.
What problems is the product solving and how is that benefiting you?
It also allows small and medium-sized companies to have 24/7 protection without having to hire a team of experts.
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