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Robust ticketing system & Easy to use CRM with an ecosystem of products for integration

  • By Consumer Goods
  • on 12/19/2024

What do you like best about the product?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.

Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
What do you dislike about the product?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.

As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.

Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
What problems is the product solving and how is that benefiting you?
Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam.

The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.


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