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Robust ticketing system & Easy to use CRM with an ecosystem of products for integration
What do you like best about the product?
As someone who used Freshworks CRM, Freshdesk for ticketing and Freshteam, I can vouch for their UX, some of the intuitive easy to use features in the CRM.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
Freshteam solved for one of the easiest ATS tools to implement and utilise. The kanban board view to show which step of the process a candidate is in, was very efficient. Quickness of their customer facing teams getting things live was commendable.
What do you dislike about the product?
Customisation in terms of workflow, access levels gets tricky for complex/matrix organizational structures.
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
As for the CRM, not on par with industry leaders when it comes to solution for an enterprise level company.
Beyond ATS, Freshteam lacks lot of core functionalities to be utilised as the single HRMS solution
What problems is the product solving and how is that benefiting you?
Talent acquisition for a scaling org was made so much easier. Creating a pool of candidates with specific tags to later broadcast to was also helpful in Freshteam.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
The ticketing system helped us track a lot of metrices across various teams and stakeholders allowing us to relook at the processes and internal dependencies.
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Easy to use
What do you like best about the product?
It is easy to use and subscription can be used for a different user easily.
What do you dislike about the product?
It looks old now if we compare with new tools available.
What problems is the product solving and how is that benefiting you?
It identifies the tickets and align as per the labels which help us to short the type of tickets
Fresdhdesk CRM for ticket management
What do you like best about the product?
It's accessibility on any device. I've been able to access freshdesk on my mobile phone for urgent matters which is great.
What do you dislike about the product?
NA. I've used it for about 6 months as a user and couldn't find any major flaw in it.
What problems is the product solving and how is that benefiting you?
Freshdesk helped us manage client complaints and respond via email within freshdesk itself.
Fast and intuitive Omni Channel Solution
What do you like best about the product?
- Fresh and fast UI/UX
- Easy to implement
- All-in-one solution for customer support
- Integrated AI Features
- Easy to implement
- All-in-one solution for customer support
- Integrated AI Features
What do you dislike about the product?
- Lack of customization compared to Zoho Desk or Salesforce
- Poor analytics and reporting
- Lack of simple features such as agent nicknames, etc.
- Poor analytics and reporting
- Lack of simple features such as agent nicknames, etc.
What problems is the product solving and how is that benefiting you?
It helps our company manager interactions with customers from various channels, email, contact form, social network and chatbot.
A great tool for managing customers and sales
What do you like best about the product?
What I like most about Freshworks is how easy it is to set up and use, with automation that integrates seamlessly with your email and chats.
What do you dislike about the product?
The limited customization for more complex workflows. It’s great for basic needs, but, it can feel restrictive if you have very specific requirements.
What problems is the product solving and how is that benefiting you?
Freshworks solving the problem of juggling too many tasks at once. It automating customer support and follow-ups, so I don’t have to do them manually. It also brings everything—like emails and chats—into one place, making it easier to stay on top of things. This saves me time and helps me run my business more smoothly without getting overwhelmed by the small stuff.
One of the greatest CRM and E-Commerce Tools
What do you like best about the product?
It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely.
What do you dislike about the product?
I wish more AI features are available at all tier plans and not only at the most expensive tiers.
What problems is the product solving and how is that benefiting you?
It helps us engage our customers in all the channels that we need
Easy to use service managment software
What do you like best about the product?
The annotate feature for screenshots is my favourite feature. It allows me to show what I am talking about easily. I use it every day, and it integrates seamlessly into Outlook. It was easy to implement and the customer support is great.
What do you dislike about the product?
Not a great deal of choice in regard to font and layout options in the call logs.
What problems is the product solving and how is that benefiting you?
Before we had Freshdesk, our helpdesk logged calls as tickets via email folders linked to a spreadsheet and was woefully inadequate. Therefore Freshdesk is solving the issue of logging and managing tickets.
Best Customer Support Software
What do you like best about the product?
Very user-friendly interface. Handles tickets from multiple platforms in one place. Saves time with workflows, auto-assignments, and responses.Affordable plans. Very good customer support.
What do you dislike about the product?
Lack of advanced features and certain features require additional payment and the mobile is less functional when compared to the web version.
What problems is the product solving and how is that benefiting you?
Freshdesk heping us to organize all cusotmer queries in one place. Provides FAQ section which helps the customers to solve their problem om their own. It shows really good reports to monitor how well my team us performing.
got 2 assignments via freshdesk
What do you like best about the product?
part time assignments give extra earning
What do you dislike about the product?
limit of contacts must be increased on freshdesk
What problems is the product solving and how is that benefiting you?
it is complete CRM for me
Best ticketing tool to resolve customer query
What do you like best about the product?
Freshdesk provide us the easiest user interface to understand customer query and also it helps us to provide best solution within given SLA
What do you dislike about the product?
Nothing as of now but if they can automate to help better
What problems is the product solving and how is that benefiting you?
We take customer queries through e-ticketing tool through Freshdesk to resolve within SLA
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