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OneSignal

OneSignal | 1

Reviews from AWS Marketplace

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External reviews

881 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jagath R.

Excellent Support!!

  • May 26, 2022
  • Review verified by G2

What do you like best about the product?
Quick turnaround and proper diagnosis save development costs. Dominik and Juan were really excellent!
What do you dislike about the product?
The Support service is knowledgable since none to mention on the dislike actually
What problems is the product solving and how is that benefiting you?
AB testing, push notifications and Analytics


    Computer Software

Support is almost always very helpful

  • May 17, 2022
  • Review verified by G2

What do you like best about the product?
Onesignal helps us offload management of push notification specifics so we don't have to worry about it.

When we get to a technical support member, they are almost always very helpful.
Jenna from their support member was very friendly and patient with some seemingly obvious questions, and helped resolve my issues very quickly.
What do you dislike about the product?
In the past, support has just linked to documentation pages that we have already read, and could take several interactions before getting to a more technical support member who can help with a specific issue.
Some of the operations surrounding external user ids seem like they are still in progress. It can be a hassle to find device information based on an external user id, without knowing the individual device ids or other metadata about the user.
What problems is the product solving and how is that benefiting you?
We are using onesignal to reduce the complexity of our own system, by abstracting any device-specific information from own database, we are able to target users directly without worrying about what devices they are using, if any.
Recommendations to others considering the product:
Their comprehensive API and visual dashboard make it easy to use onesignal from both automated systems and busniess-oriented users making manual targeting campaigns.


    Entertainment

Great experience with OneSignal, Jenna is amazing!

  • May 17, 2022
  • Review provided by G2

What do you like best about the product?
The lovely customer support and the ease of use I had with this service.
What do you dislike about the product?
Nothing so far, all my expectations have been fulfilled.
What problems is the product solving and how is that benefiting you?
I am using OneSignal to send push notifications for my business.


    Thiyagaraj S.

One Signal Review

  • May 06, 2022
  • Review provided by G2

What do you like best about the product?
- Easy to understand functions
- Helps us achieve the required push notification strategy
- New features are being released for us to expand and achieve our marketing requirements
What do you dislike about the product?
- Journey's are not included as part of the free tier
- The platform is not available to send push notifications from time to time, but this is improving
- Other than the above two issues, very happy with OneSignal
What problems is the product solving and how is that benefiting you?
- Reaching customers through push notifications
- Push notification strategy
- Achieving our objective to reach our customers with our marketing messages and our offers


    Sports

Great Solution that is getting better everyday

  • May 02, 2022
  • Review verified by G2

What do you like best about the product?
Simplicity of the frontend
Multichannel alternatives (email, push, in-app)
A/B Testing features
Journey feature
And of course, one of the most relevants for product analytics, the Amplitude Integration!
What do you dislike about the product?
Lately, the site has crashed a few times, nothing to risk our performance or delivery, but just a small pain to implement or review things at the moment.
Analytics could also be more friendly (but i don't care that much because I see them in Amplitude)
What problems is the product solving and how is that benefiting you?
Customer engagement, activation and retention, starting by the onboarding or welcome flow, all the way to resurrection or win-back flows, through multiple channels
Recommendations to others considering the product:
It's a great tool, simple, and you can try for free on the first tier of pricing, so no risk at all in that matter.


    Entertainment

Push Notifications made easy

  • April 19, 2022
  • Review provided by G2

What do you like best about the product?
It's easy to integrate with any project whether it is an android app or website,
Notifications can be personalized to improve user engagement.

The best thing is you don't need to provide a certificate to send notifications to iOS users because some services require it.
OneSignal also offers a generous free tier that no other competing is offering right now.
What do you dislike about the product?
While using the free plan I don't feel like I have anything to dislike, the only thing I feel some time is limiting is the number of segments and data tags available in the free plan. this limit can be extended a bit.
What problems is the product solving and how is that benefiting you?
Re-engage the users with automated workflows that send notifications to users after a specific time of no activity on the platform.
also sending real-time notification of important events to specific users.
Recommendations to others considering the product:
Create templates and setup automation to re-engage with inactive users.


    Jesper M.

Support from A-Z

  • April 07, 2022
  • Review provided by G2

What do you like best about the product?
Keeps investigating your problem until it is solved
What do you dislike about the product?
Nothing at this time, if something, little slow (24 hours) support.
What problems is the product solving and how is that benefiting you?
Push messages in my iOS app


    Pedro L.

Thanks to Jenna Antilla, she was very kind and helpfull!

  • April 01, 2022
  • Review verified by G2

What do you like best about the product?
I liked how fast and easy they solve my problem. Jenna was very kind!
What do you dislike about the product?
Nothing, everything was ok. Jenna help me to solve my problem.
What problems is the product solving and how is that benefiting you?
Was an abandoned cart issue. Now i know what my problem was and how to resolved it.


    Francisco M.

Great tool, missing essential metrics.

  • March 29, 2022
  • Review verified by G2

What do you like best about the product?
Easy to use, really intuitive and great overall perfomance. Visualization is pretty clear before sending messages and the platform has multiple options of customization. Another great point was the customer support, even though some of my demands couldn't be met, the OneSignal representative was really clear and fast to respond.
What do you dislike about the product?
Segmentation for my base is not intuitive at all, some things even needed to be programmed in the backend of my system. Has some performance issues that can't be fixed (delivery inefficiency) and has little to no metrics to follow. Even with the paid upgrade, the raw data says nothing and the pre-calculated metrics are usually biased and/or wrong.
What problems is the product solving and how is that benefiting you?
Communication with my customers in a fast and simple way, which helps me focus on what's important. It also helps to spread crucial messages when needed. Business performance increases by using OneSignal.


    Keissy G.

Review of One Signal

  • March 25, 2022
  • Review verified by G2

What do you like best about the product?
How easy and intuitive the platform is. I love that it has great customer support. Juan has been exceptionally helpful. We use the platform pretty much everyday and it never fails.
What do you dislike about the product?
It totally needs to have an easy way to download excel reports of the global outcomes, especially with graphics.
What problems is the product solving and how is that benefiting you?
-We have managed to keep our audiences more engaged and active on our app thanks to the push strategy.
-We can reach out target customers instantly with personalized messages.
Recommendations to others considering the product:
To make sure they set up the tool right