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OneSignal

OneSignal | 1

Reviews from AWS Marketplace

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External reviews

881 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jennifer V.

OneSignal is easy to use

  • September 14, 2022
  • Review verified by G2

What do you like best about the product?
What I like most as an ios engineer using OneSignal in their app is the ability to find my device (the one that I use for testing) and see what segments are active on my device. It's also easy to send test notifications to my device when I'm testing our push notification.
What do you dislike about the product?
Setting a tag was confusing at first. Because if I want to turn ON a tag, I need to send the tag with a 'true' value, and when turning it off, I assumed I should just delete the tag, but instead, I have to send the tag with a 'false' value. But once these tags are setup properly, it's all good. These tags were used in our app to "subscribe" a user to a particular "topic/notification," and then, they can receive such topic/notifications if they have subscribed to it.
What problems is the product solving and how is that benefiting you?
The Push Notification, and In-app Messaging. We use OneSignal to send notifications to our users, and also send messages / promotions in-app, or even surveys. It's very useful for use to get user feedback. I am not from Marketing Team, but I coordinate with them a lot, since they are the ones who decide what events, tags to use and when to trigger them. It helps us raise our app engagement, and get feedback from the users by simply using the app.


    Nina G.

A great push notification system

  • September 13, 2022
  • Review provided by G2

What do you like best about the product?
It's great to be able to test the free OneSignal version. But, unfortunately, it doesn't offer much more than the paid version, except for some limitations.
It takes very little time to send email messages.
Therefore, it makes it an excellent tool for sending important notifications.
It can be easily integrated into many mobile and computer platforms. In addition, developers will appreciate the simple notification management feature.
What do you dislike about the product?
Because it is not optimized in certain sections, your page feels slow. Contacting technical support via chat is challenging, but it isn't a significant problem.
What problems is the product solving and how is that benefiting you?
I have used OneSignal in the development of client applications. They can learn how to use the software, and they can also grow their business on their own.
It is easier than ever to get information from customers. AI can identify patterns accurately by spending more time with applications and making suitable recommendations.


    Kevin P.

OneSignal for having a robust push notification system with API

  • September 12, 2022
  • Review provided by G2

What do you like best about the product?
It is affordable software with an attractive free edition. However, you can still get all the features you want in the paid version.
It's easy to use, even for people who don't know how code works. OneSignal does not require programming knowledge. It can easil be integrated into different mobile and computer platforms. It allows developers to manage notifications easily.
What do you dislike about the product?
I would love the ability to manage subscribers. You might find that some users have multiple devices of experience downtimes. It would be helpful to be able to label them.
What problems is the product solving and how is that benefiting you?
Onesignal was used for the development of applications for our clients. The clients are now able to learn the software quickly and can then grow independently.
Our applications have seen a significant increase in usage. Because of this, we can gather more information about the interests of our users.
OneSignal lets me quickly notify my team of any new developments that don't require follow-up.


    Emmanuel A.

good tool to manage push notifications

  • September 11, 2022
  • Review provided by G2

What do you like best about the product?
one signal thanks to its api allows to manage easily the sending of push notifications
What do you dislike about the product?
there is no problem, everything works fine
What problems is the product solving and how is that benefiting you?
le probleme de devoir gerer soit meme l’infrastructure pour les push notifications...


    Hristo E.

Easy to implement for both web and mobile push notifications. Great customer service-always spot on

  • September 09, 2022
  • Review verified by G2

What do you like best about the product?
The way they respond to all my queries is amazing - quick, professional and to the point
What do you dislike about the product?
Nothing I can think of. When I wanted to understand why a user needs to subscribe several times they pointed out the Q&As section and feature I needed
What problems is the product solving and how is that benefiting you?
We use OneSignal for our push notifications - both web and mobile to make sure customers do not miss out on important updates


    prerna p.

Double edged sword for it's relentless with faster communication.

  • September 08, 2022
  • Review provided by G2

What do you like best about the product?
Relentless tool with push notifications.
Easy to plan and schedule when it's the right oppotune time to send notifications.
Ease of access with mobile.
Convenient with technical support.
What do you dislike about the product?
It's a very propelling software with push notifications.
Excellent with scheduling.
What problems is the product solving and how is that benefiting you?
Never disappoint when sending large number of notifications at a time.
Calendar is very helpful with scheduling.
Excellent to promote leads which improves business process.
Quick for effectiveness with intergration.


    Gerardo R.

Jon provided excellent customer service

  • September 07, 2022
  • Review verified by G2

What do you like best about the product?
OneSignal always provides top-notch customer service. I worked with Jon and he was able to resolve the Safari issue I was running into. I appreciate the help!
What do you dislike about the product?
I haven't run into any issues with OneSignal that haven't been resolved by reaching out to the support team.
What problems is the product solving and how is that benefiting you?
Managing web push notifications with a cross-browser solution. It's relatively easy to set up and the customer service is great.


    Newspapers

Incredible Customer Service

  • September 07, 2022
  • Review verified by G2

What do you like best about the product?
OneSignal, and specifically Brit, took the time to answer multiple rounds of questions via email to help us troubleshoot potential sources for some issues we were having. After we tried all his suggested solutions, which fixed most but not all our issues he took the time to set up an hour-long video conference so we could share our screens and find the cause together. He then gave us a full explanation of some next steps we could pursue to prevent future problems and better utilize the full capabilities of the OneSignal platfrom. Oh, and he did all this even though we aren't even paying customers yet - but as we continue to grow our readership and reach with OneSignal we definitely will be!
What do you dislike about the product?
Only downside so far is the cap of 10,000 notifications, but we have learned how to create segments to better target readers and also will be looking to subscribe as we grow and reach more than 10,000 actives.
What problems is the product solving and how is that benefiting you?
OneSignal helps us stay connected with our readership throughout the day and re-engage them when we have new stories that fit their specific interests. We see the direct results in the form of real-time traffic to our site.


    Vivian A.

OneSignal makes customer service easy

  • September 07, 2022
  • Review provided by G2

What do you like best about the product?
It is a simple way to add push notifications to your apps without code editions. It is perfect because this way keeps our developers focused on their activities, and other members make some adjustments.
OneSignal doesn't have extended documentation, but it is efficient. Its customer service is helpful when I need explanations because it is fast and consistent.
It's perfect for recovery information and shows me organized and precise statistics.
What do you dislike about the product?
I feel a little show the dashboard. Ir reloads every time, and it could be frustrating. It needs optimization, but it should be straightforward. I know it is not my connection.
What problems is the product solving and how is that benefiting you?
OneSignal's push notifications help retain audiences. It would help if you create a solid marketing strategy and use OneSignal to sed announcements when something relevant happens.
We frequently use its email messging to have contct with customers. They feel very comfortable with this method, and we receive more answers than ever.
Now, we have improved our relationship with our clients.


    Thomas C.

The best way to improve communications

  • September 07, 2022
  • Review provided by G2

What do you like best about the product?
The control panel is straightforward and perfect. Thanks to it, I have an excellent user experience. The interface is friendly, and there is no need to pay attention and search for any function.
You don't need to touch your code to integrate OneSignal. The integration process into our team is easy.
Its team has excellent customer service. It answers in a few minutes and helps us with everything.
What do you dislike about the product?
There is not very much sedimentation. I don't need to code to use OneSignal, but it would be nice having some supporting documents for having answers on our own.
What problems is the product solving and how is that benefiting you?
We use it for internal communications. It is a simple way to inform everyone about a relevant event because it doesn't interrupt our workflow.
Of course, it's fantastic when we integrate it into our website. This way, we can send intelligent notifications and keep our clients.
We have improved our workflow and audience retention.