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Core products are great!
What do you like best about the product?
Simplicity, administration and user interface. Customer support is always positive with the sucess team and technical areas. The system is used daily by the support desk as well as our infrastrucutre team - and of course our users. Search capability is great, reducing cache in outlook. Secure Send and Large File attachments are great features too.
What do you dislike about the product?
Overall the product is great. Cybergraph and Missaddressed email can be hit and miss and needs more investment to fine tune missaddressed email. If it's not improved over the next 12 months or so, we may look at removing this service for another provider.
What problems is the product solving and how is that benefiting you?
Reducing the spam and phishing attempts signifiacntly, malcious content are stripped out.
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Mimecast Advanced Email Security Hands-On Review
What do you like best about the product?
I like the granularity and control you can have via the many definitions and policies that are possible. Policies are generally easy to implement themselves and the documentation and tools tips are very useful. Mimecast offer a quarterly health check to ensure that the config still meets best practices and to advise if any new features have been released since the last review. Support from the customer success manager is great and also when logging tickets with main support team, I have always found responses to be insightful and not simply, just read this KB (though of course, KBs are referenced).
What do you dislike about the product?
Whilst there are many different policies that can be implemented, it can be tricky to know which ones you maybe should be implementing and those which are more niche. Perhaps filtering them in this kind of way would be useful. I know policies will differ between companies, but I suspect most would at least want a consistent best practice baseline to begin with and then tweak as they move forward. Additionally, whilst you can give policies a "narrative" to define what that policy is for, I would like to see a description field to be able to write more information. For example, you can have bypass rules for specific IPs, but its not easy to document whose IPs those are, so you end up with potentially multiple IP bypass rules so you can name each one, whereas if there was a description field, you could possible have just a single IP bypass rule.
What problems is the product solving and how is that benefiting you?
We receive many spam related emails which Mimecast does a great job of holding back from the user. It also does a great job with its impersonation protection and spoof detection to block many malicious emails, however, it does currently suffer from comprimised email detection, where if the comprimised email does not send links or attachments but maybe just a request to switch communication platforms (i.e. move to WhatsApp), it can be difficult to block. Keywords / phrases can be configured, but that is all based on guessing what an email may contain. I believe Mimecast are working on a solution to this moving forward.
The Tortoise Eventually Wins
What do you like best about the product?
The great thing about Mimecast Advanced Email Security is that it works. Virus screening, spam screening, targeted threat protection and even phishing awareness - all of this works, with a relatively control panel that is easy to use. Implementation is relatively simple, as is integration with our on-premise Exchange server.
What do you dislike about the product?
The performance can be somewhat lacking, and over the past year or so, Mimecast have faced a number of issues outside of their control. Spam activity from customers who are sending out bulk mail have resulted in our own emails being rejected by spam-blacklists, but Mimecast customer support have been responsive and helpful in thos einstances. Our more frequent users have also had problems with TTP enrolment, another issue outside of Mimecasts's control, but one that has led to some of my more senior users complaining about the service.
What problems is the product solving and how is that benefiting you?
Mimecast helps to protect my organisation. It serves as an essential safeguard against those occasions where staff click the wrong link or open the wrong attachment.
A valuable enhancement to company's defenses against email attacks
What do you like best about the product?
Very flexible, many option to fine tune to your needs. Very documented. Great community and customer support. Once you get around and understand it become clear how to manage it. Only a few steps to implement this tool. Can implement to outlook with additional features.
What do you dislike about the product?
Can be overwhelming for new comers. Definitely need a training before jumping onboard and managing this great tool.
What problems is the product solving and how is that benefiting you?
Greylists, blacklists are sorted out automatically. Regex can look for other patterns for malicious emails
Easy to use out of the box
What do you like best about the product?
Easy to use out of the box. All the prebuilt policies are defined and setup, seemless cut over
What do you dislike about the product?
not applicable, nothing i do not dislike
What problems is the product solving and how is that benefiting you?
Email security and brand protection
Pretty useful tool for email security
What do you like best about the product?
Easy to use and user friendly, I can navigate through functions fairly easily.
What do you dislike about the product?
1. The data history available to user is not long enough, I believe I can only see up to 1 month.
2. Some features are not descriptive enough, it would be good to have a '?' by certain functions which provides explaination.
2. Some features are not descriptive enough, it would be good to have a '?' by certain functions which provides explaination.
What problems is the product solving and how is that benefiting you?
For my role it helps to ensure certain domain/IP/email address can be blocked/Whitelisted.
Also to track emails that goes in and out of the company.
Also to track emails that goes in and out of the company.
Mimecast acts as an excellent front door for our email.
What do you like best about the product?
The flexibility to use it how we want to is great. It offers us a wide range of options to control our incoming (and outgoing if we so choose) emails.
What do you dislike about the product?
The interface could use a bit of help. Sometimes they move things and make them more difficult to find.
What problems is the product solving and how is that benefiting you?
It prevents unwanted and potentially harmful email from even getting to us.
comprehensive email security solution
What do you like best about the product?
the completeness of the solution to cover all bases in terms of email threats ranging from phishing links, malware attachments to email sender reputation scoring
What do you dislike about the product?
nothing in particular, while there is always more maturity possible
What problems is the product solving and how is that benefiting you?
we were in need of a high quality security solution for our users which will address all cyber threats that originates via emails to an organization ranging from phishing links, malware attachments, sender reputaion checks and spam protection, and Mimecast solution fit that bill perfectly.
It has been a great experience since I'm using this product
What do you like best about the product?
This is very easy to use and it helps in easy implementation due to which we are able to provide better support to the customer.
What do you dislike about the product?
I don't dislike anything in this particular product
What problems is the product solving and how is that benefiting you?
It makes the mechanism of our business easy
Email Security Hero!
What do you like best about the product?
Mimecast for email security is one of the greatest product for email security. It comes with inbuild AI feature that helps to detect and stop malicious emails including phishing link and malicious PDF or other file extensions. It has a lot of customizable feature like you can set the policies as per your business need.
It has a very smart feature of spam score, with this you can see that an email is how much malicious and with this score, you can hold the email for review and then release as per your need.
It iks very easy to use and understand at an email secuirity admion level. You can set policies as per your requirements.
They have a very good customer support and engineers who can help you to resolve your queries.
It has a very smart feature of spam score, with this you can see that an email is how much malicious and with this score, you can hold the email for review and then release as per your need.
It iks very easy to use and understand at an email secuirity admion level. You can set policies as per your requirements.
They have a very good customer support and engineers who can help you to resolve your queries.
What do you dislike about the product?
Generally they failed to detect zero-day attacks and their ebgineers always failed to provide the RCA of a problem at depth level. They need to improve their AI models.
What problems is the product solving and how is that benefiting you?
Mimecast is solving our one of the biggest problem of email security. Its malicious/Phishing email detection protecting our organization from all type of email attacks from the bad actors and reducing our attack surface. Mimecast is blocking all malicious attempts via email through different policies and procedures. In Mimecast, we can also block or whitelist emails and domains and run our business as per requirements.
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