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Service Cloud is now more powerful then ever with Generative AI tools.
What do you like best about the product?
Einstein Bots
Agentforce capabilities
Prompt Builder - Templates for Record Summaries
Natural Language processing.
Very user friendly to set up and implement
Great support and high adoption amongst users
Connectors make integration easy
Used daily
Agentforce capabilities
Prompt Builder - Templates for Record Summaries
Natural Language processing.
Very user friendly to set up and implement
Great support and high adoption amongst users
Connectors make integration easy
Used daily
What do you dislike about the product?
The salesforce service cloud can benefit from console templates that incorporate the AI features.
What problems is the product solving and how is that benefiting you?
Assist our agents with getting more accurate information to assist the clients faster and more accurately.
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Review from a Salesforce Architect
What do you like best about the product?
1.I like the most about Service Cloud Console Feature.
It combines multiple screens in single window view which increases productivity to service agents.
2)I like service cloud macro feature which automates repetitive tasks.
3)I like service cloud entitlement and milestone feature which helps to track customer service lavels.
It combines multiple screens in single window view which increases productivity to service agents.
2)I like service cloud macro feature which automates repetitive tasks.
3)I like service cloud entitlement and milestone feature which helps to track customer service lavels.
What do you dislike about the product?
I would like to see additional features in service cloud to be implemented:
1)Lets consider Email-To-Case feature. Upon creation of case the original email is difficult to access if you consider N number of interactions happened in case. Even one of our customer asked to implement the functionality to attach first communication as a pdf and to be tagged under case attachment.
2)We experienced a problem when a case was owned by a queue and if an automatic out-of-office mail set up was already made by one of the reciepients who is part of that queue/public group. The problem was N number of email (out of office notification) was linked to that case.
1)Lets consider Email-To-Case feature. Upon creation of case the original email is difficult to access if you consider N number of interactions happened in case. Even one of our customer asked to implement the functionality to attach first communication as a pdf and to be tagged under case attachment.
2)We experienced a problem when a case was owned by a queue and if an automatic out-of-office mail set up was already made by one of the reciepients who is part of that queue/public group. The problem was N number of email (out of office notification) was linked to that case.
What problems is the product solving and how is that benefiting you?
I was working with one of the healthcare clients who implemented Service Cloud.
It helped to identify type of the case by leveraging case record type feature.
By leveraging knowledge base it was helpful for agents to quickly get into case and solve the case within SLA.
It helped to identify type of the case by leveraging case record type feature.
By leveraging knowledge base it was helpful for agents to quickly get into case and solve the case within SLA.
Best Customer Service Product
What do you like best about the product?
Capabilities to increase the productivity of the agent, using macros
What do you dislike about the product?
Initially a bit complex to implement and configure
What problems is the product solving and how is that benefiting you?
Service cloud is one stop shop for our customers to reach out and seek support and additional requests
Service Cloud: an all-in-one package.
What do you like best about the product?
Service Cloud by Salesforce comes with out of the box modules that majorly relate to your business process, bwyond this the each and flexibility that it provides for additing custom modules that are specific to your service process is amazing. It offers a complete package of database, workflows, analytics and other necessary features needed by any Service process automization.
What do you dislike about the product?
The Service clouds is so extensive in its features that you sometime tend to get lost from where to start, for this you need to have a proper strategy internally to define a roadmap that will provide you the necessary ROI in the shortest time.
What problems is the product solving and how is that benefiting you?
The major pain are was ease to reghistering Service support requests and the need to track those.
We were able to provide the most modern channels of Customer Support to our customers through Salesforce. The customers now have an enhanced after sales experince, thanks to deployment of features like Web to Case, Email to Case and WhatsApp to Case.
We were able to provide the most modern channels of Customer Support to our customers through Salesforce. The customers now have an enhanced after sales experince, thanks to deployment of features like Web to Case, Email to Case and WhatsApp to Case.
Amazing Force for Sales
What do you like best about the product?
Amazing easy to use Navigation
Smooth UI Experience
Easy to customize
Smooth UI Experience
Easy to customize
What do you dislike about the product?
So many features so you need expert consultants to use it fully :)
What problems is the product solving and how is that benefiting you?
Customers are alwasy happy
My Service Cloud Experience
What do you like best about the product?
It's effeicent and it allows me to provide excellent customer service to the students I help at Texas A&M University as a Salesforce CRM & Technology Administrator.
What do you dislike about the product?
There's nothing I would say I dislike it because I believe it's the best platform out there to take advantage of when it comes to providing excellent customer support.
What problems is the product solving and how is that benefiting you?
It's solving my ability to be able to close cases in an excellent way for the students I have to help at Texas A&M when it comes to issues about their financial aid, admissions, etc.
Customizable and scalable for a variety of Customer Service applications
What do you like best about the product?
We are able to create custom record types for different kinds of services, including Technical Support and Professional Services with different key fields and user interfaces, while having similar backend data to make report creation simpler and more consistent.
We were able to self-implement Service Cloud with minimal assistance, but when we ran into issues the Salesforce customer support team provided excellent support and guidance.
We were able to self-implement Service Cloud with minimal assistance, but when we ran into issues the Salesforce customer support team provided excellent support and guidance.
What do you dislike about the product?
The biggest complaint we have had from users is the inability to color code list views, but that is a small trade-off and with the way we are able to present cases to users, this has not been a major issue.
What problems is the product solving and how is that benefiting you?
The framework of Service Cloud allows us to reduce time spent on repetitive activities via automation and re-use of existing data, while simplifying the administrative load by allowing most customization tasks to be completed without using code.
Easy to use
What do you like best about the product?
The system are easy to use and focus in sales and relationship.
What do you dislike about the product?
Maybe has many functions wich can be confuse for the final user.
What problems is the product solving and how is that benefiting you?
Customer Centricity Support
Service cloud future of Customer Service of Any Business
What do you like best about the product?
Live Agent/Omni Channel and all the platforms of Customer Service department which service cloud offers
What do you dislike about the product?
Routing and Performance issues when the flow is high and multiple users tries to reach out at same time.
What problems is the product solving and how is that benefiting you?
It is helping our customer service team to provide resolution to our customer easily and timely manner
So far is have been awesome. I really like Salesforce.
What do you like best about the product?
Ease of use and Implementation. There are a lot of fuatures.
What do you dislike about the product?
Salesforce is pricely for small non profit.
What problems is the product solving and how is that benefiting you?
We use Service Cloud in our contact center and it helps us to keep record of all interaction with our customer. The reporting features allows us to fullfill partners requirements for reporting.
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