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Service Cloud makes the difference!
What do you like best about the product?
Although we are using Salesforce and the Service Cloud for a while already we are still at the beginning of our Service journey. For us Service Clouds makes a big difference on how we can deal with all our customers inquiries and how we can apporach them best. It also provides full visibiliy to everyone in the organization and is an essential part of our customer 365 view.
What do you dislike about the product?
It is not exactly about the Service Cloud itself but for us changing old habbits and establish new ways of working with the Service Cloud sometimes is a challenge.
What problems is the product solving and how is that benefiting you?
It is helping us with customer questions, complaints and warranty and or quality issues.
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Salesforce Service Cloud Ease of Access
What do you like best about the product?
Salesforce service clouds best feature is the Recomended setup through which we can build a complete setup process of a feature in minutes using Guided setup without moving to different setup menus. For Example Setting up Embedded Chat you can just follow the guided setup to build it and Do not need to move through multiple items such as setting presence status, routing configuration, and setting queues, all can be done in single window.
What do you dislike about the product?
Cannot see all its feature untill go to that feature option and should actually help in other setups such as setting Einstien bot along with chat
What problems is the product solving and how is that benefiting you?
Setting up multiple feature with Ease
Salesforce Service Cloud -> Mature and Still Improving
What do you like best about the product?
IT's combination of products to solve any service use case
What do you dislike about the product?
Cost and complexity, it is very clicky to maintain and to add entitlements you need to still switch to classic from lightning, considering ho wlong ago the company made the tranistion to lightning, this is crazy
What problems is the product solving and how is that benefiting you?
It helps with service ticketing and milestone management to help keep our SLAs in check
We use the Service Cloud to handle customer inquiries. and it's been great so far.
What do you like best about the product?
We use the email to case feature the most in service cloud, making sure no email communication is lost.
What do you dislike about the product?
The agents need to be trained well to be efficient.
What problems is the product solving and how is that benefiting you?
Service Cloud gives us a centralized location to track all the customer inquiries and feedback, also giving the leadership team a line of sight into how issues are being handled.
Its an awesome product with full of features a service industry wants.
What do you like best about the product?
- Omni Channel
- CTI support
- Chatbot
- Service console
- Easy to integrate
- User friendly UI
- Implimenation is fast and easy
- Awesome customer support
- CTI support
- Chatbot
- Service console
- Easy to integrate
- User friendly UI
- Implimenation is fast and easy
- Awesome customer support
What do you dislike about the product?
I don't find any issues in Salesforce Service Cloud in my day to day activity. I am using it almost daiy. The ecosystem has great references to learn, find issue fixes etc.
What problems is the product solving and how is that benefiting you?
It very difficult to manage ticketing system, assigning tickets based on skills. But Salesforce Service cloud make this easy for us.
Useful
What do you like best about the product?
It's a grerat way to keep all customer interaction in our channels right on the feed. It's possible to have a timeline and make the customers have theeir needs solved.
What do you dislike about the product?
I couldn't find any cons since I started using Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
It's making possible to interact to customers and with cases and the feed turning agent's work easy.
Efficient to get the right info for and from your staff.
What do you like best about the product?
i like the one stop shopping for information across the platforms.
What do you dislike about the product?
sometimes it feels a bit cumbersome to get it to do what you want it to do.
What problems is the product solving and how is that benefiting you?
it allows us to share information across users and stages during the process.
Very versatile CRM platform
What do you like best about the product?
One of my main reasons to use salesforce is the ability to create my own reports from scratch or use an existing report and editing to fit my requirements exactly. It lets me creates conecctions between lenders, dealershis and customers, so when a case is created, I can see all the players involved at a glance!
What do you dislike about the product?
I have used salesforce in 2 separate companies, on my previous one, we used salesforce to authorise payments and refunds and when a user was not available, the escalation or redirection was clunky, it would not quite go to the right person or the right person would receive, but was not able to authorise. But, this was at the begining, so it might have been a permissions issue that got resolved later.
What problems is the product solving and how is that benefiting you?
One of the higlights of the platform is the fact that I can produce very comprehensive overviews on the complaints department, not only identifying trends with agents, suppliers or customers, but also reports on a bigger picture, based on time of the year and the ability to forecast, to certain extent, the volume of issues we will be dealing with.
Extend Your Customer Service with Salesforce Service Cloud
What do you like best about the product?
It integrates with all third party applications and offers excellent support from Salesforce CRM, which enhances its capabilities significantly.
What do you dislike about the product?
The learning architecture of salesforce service cloud it's not easy.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud simplifies issue tracking and complaint resolutions at right level, which helps us to respond faster and improves our overall customer satisfaction level.
Service Cloud is great
What do you like best about the product?
Easy to setup and highly customizable. On Salesforce
What do you dislike about the product?
Highly customized org can require help from developers
What problems is the product solving and how is that benefiting you?
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