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Loving how this works with nonprofit cloud
What do you like best about the product?
I love how I was able to move from NPSP to nonprofit cloud and use service cloud seamlessly.
What do you dislike about the product?
There are just so many options and settings it takes a while to setup, but that is a good thing as well because it shows how much you can do.
What problems is the product solving and how is that benefiting you?
Running nonprofits in a way that helps them succeed.
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Comprehensive CRM Solution with Room for Improvement
What do you like best about the product?
- Highly customizable to fit various business needs
- Excellent integration capabilities with other Salesforce products and third-party apps
- Excellent integration capabilities with other Salesforce products and third-party apps
What do you dislike about the product?
- Steep learning curve for new users, especially with complex customizations
- User interface can sometimes feel cluttered or overwhelming
- User interface can sometimes feel cluttered or overwhelming
What problems is the product solving and how is that benefiting you?
Helping sales and admins
Comprehensive Customer Support application
What do you like best about the product?
The service cloud console provides agents with the flexibility to work on various cases while also providing access to parent tabs. The addition of the lightning pages and applications has provided admins the ability to add useful components to the page, streamlining processes.
What do you dislike about the product?
Entitlements are verify helpful but, as an admin, is hard to get your arms wrapped around the process and some fields are required on the record in order for the milestones to start working. This information is not clearly stated and could use an update to the configuration to make it more intuative.
What problems is the product solving and how is that benefiting you?
The service conslole provides agents with all the necessary tools to perform their jobbs. Routing tickets based on status or skills streamlines case assignments and balances workload. The ability to integrate a telethony system also provides a way to lower call handle time and after work time.
good plataform.
What do you like best about the product?
The module Cases is process good for users and accounts.
What do you dislike about the product?
configurate flows for colaboration BU (flow)
What problems is the product solving and how is that benefiting you?
Create news workflows for users by sectors.
START UP PROJECT TO SERVICE AN HELP DESK TO SERVE CUSTOMERS
What do you like best about the product?
REGISTER CASE AND ACTIVATE A CHATBOT SERVICE
What do you dislike about the product?
COST ABOUT CHATBOT MESSAGES AND PRICE OF LICENSES
What problems is the product solving and how is that benefiting you?
TO ORGANIZE CASES AND REGIOSTER THEM IN A CUSTOMER OVERVIEW
HEAD OF SALES PERFIRMANCE
What do you like best about the product?
Can act more quickly
find the right information easily
connect on projects
share competitive data
find the right information easily
connect on projects
share competitive data
What do you dislike about the product?
ergonic and ux
need to duplicate manually dashboards and reports
need to duplicate manually dashboards and reports
What problems is the product solving and how is that benefiting you?
to track and trace each claim
Salesforce Service Cloud: An Incredible Experience
What do you like best about the product?
Using Salesforce's cloud service has been a transformative experience for our company. The platform not only offers seamless integration with our existing systems but also provides a 360-degree view of our customers, allowing for more personalized and efficient service. The flexibility and scalability of Salesforce enable us to quickly adapt to market changes, while its automation tools significantly increase our productivity. Additionally, the robust security and exceptional technical support give us complete confidence to focus on the growth of our business. I highly recommend Salesforce for any company seeking innovation and excellence in customer relationship management.
What do you dislike about the product?
So far, we have not identified any disadvantages in using the Salesforce Service Cloud platform. The experience has been extremely positive, and the platform has met all our needs efficiently.
What problems is the product solving and how is that benefiting you?
So far, we have not had any problems with Salesforce Service Cloud. The platform has operated efficiently and has met all our expectations. This benefits us greatly, as we can focus on our main activities without technical concerns, improving our productivity and client satisfaction.
Service Cloud for Internal IT
What do you like best about the product?
Service cloud allows us to manage customer service with in our existing data base of record. Making the agent experience much smoother.
What do you dislike about the product?
I wish that service cloud had a cleaner intergration with Microsoft Teams, If you don't use slack then you really are out of luck.
What problems is the product solving and how is that benefiting you?
Sevice cloud is allowing us to manage all our customer service interactions with one lens for reporting and analytics
So accessible and useful
What do you like best about the product?
The amount of detail that we need for a program for our company was found in Salesforce. It has been so easy to do what we need with the amount of data we work. And the user experience has been great, even for people that are not good with technology.
What do you dislike about the product?
Sometimes it can get a little buggy or complicated, but it's usually easy to figure out where some wires were crossed.
What problems is the product solving and how is that benefiting you?
Keeping all of our data organized and protected.
It's an option
What do you like best about the product?
We were able to use it to create what I'd characterize as a 'basic' ticket workflow in a few weeks using licensing we essentially already had. Support is responsive.
What do you dislike about the product?
Like most things trying to be all things to all people, it basically requires you to build everything yourself from whole cloth. You want to remind a client they have an open case every few days? Better be ready to work with modulos and possibly some code. Want a case to reopen when someone replies to it? That's going to be a multistep process to arrange. In many places, if you'd like an email letting you know a ticket has an update; that's going to be a template, an alert, and a flow at minimum; other ticketing systems that'd be a tick box 'notify agent on ticket update' sort of option.
What problems is the product solving and how is that benefiting you?
We needed a ticketing system. While salesforce has been rough and time consuming it was at least something we already had licensing for our agents to use.
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