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443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Deon C.

Monitoring our Stacks

  • December 27, 2016
  • Review verified by G2

What do you like best about the product?
The real-time analytics are great. It provides the data points we need in order to properly analyze what is going on with our stacks. On top of all that, it's pretty simple and easy to setup with your stacks. There is also a free version to see what it can offer before you possibly opt to get the paid version.

Seems to be pretty solid, compared to some other competitors such as Pingdom and AppDynamics.

Good tool for monitoring stacks up in the Cloud, I'd recommend it.
What do you dislike about the product?
While the application monitoring is great, the server monitoring is not so great. The paid version (vs the free version) is a tad pricey.

Could have better monitoring tools for decentralized micro-services.

Some of the alerts are a bit "spammy", ie. getting too many emails per day.
What problems is the product solving and how is that benefiting you?
Monitoring our apps in real time lets us see problems as they occur, often relating those issues to recent software releases which could very well be the problem (thus allowing us to make a quick fix, or revert that software release).
Recommendations to others considering the product:
Try the free version to see what it can do for you.


    Pooja G.

Easy to configure and maintain

  • December 22, 2016
  • Review provided by G2

What do you like best about the product?
When New Relic triggers and errors and when the issue is corrected eventually, New Relic auto closes the error.
What do you dislike about the product?
Can be complicated for beginners to start with. The documentation could be improved.
What problems is the product solving and how is that benefiting you?
Db performance monitoring


    Marketing and Advertising

New Relic is awesome!!!

  • December 22, 2016
  • Review provided by G2

What do you like best about the product?
Ease of implementation
Ability to configure objects and events and view actions as funnel
Ability to dig deep down into an event and find the root cause of that event (esp. if unknown - like an error)
What do you dislike about the product?
Bloated interface - In the age of conversational bots, I'd like to be able to converse with a New Relic bot authenticated to my account and show me the main things I ask for. Right now, I have to go through severeral menus to gain access to features.
What problems is the product solving and how is that benefiting you?
Monitoring of website of website traffic - I develop several web apps and I need to monitor if there is dip in traffic or if something has been badly configured for investigation purposes. Conventional analytics platforms only show "what happened" - list events and timestamps. With New Relic, I can investigate what happened - is the event user-related (did the user do something that caused the error), is the event linked the size of an image making the entire page load slowly, are the scripts too big and not relying on a pre-loader? New Relic is essentially an analytics and forensic platform! It works out of the box and you get a lot more from using it than with conventional analytics platforms.
Recommendations to others considering the product:
You'll need someone who is highly analytical to use the interface and investigate the issues - insight still needs to be translated by a human - New Relic only presents you with the forensic data.


    Internet

awesome New Reilc

  • December 21, 2016
  • Review provided by G2

What do you like best about the product?
The best thing which I liked is that Newrelic provides you info on resource consumption for each phase of execution of a particular request on a server. This helped us debugging many critical issues
What do you dislike about the product?
The alerting features of new relic could have more options .
What problems is the product solving and how is that benefiting you?
We are developing SAAS softwares. With new relic we can differentiate between issues each client is facing and what are common problems.


    David L.

Easy to use but expensive

  • December 20, 2016
  • Review verified by G2

What do you like best about the product?
NewRelic is a breeze to setup. With my Rails and Sinatra apps, I get the base monitoring by just adding a gem to the project. To get server monitoring, just install a package and start the service.
What do you dislike about the product?
It's expensive and even the sales guys don't seem to fully understand their pricing model. I run a Rails application on Google Container Cloud and it tooks several emails back and forth to figure out if I am priced per node in the Kubernetes cluster or per container. They ultimately charged me per node.
What problems is the product solving and how is that benefiting you?
We run several Ruby web applications and mobile apps. We needed a monitoring solution that we really didn't have to think about. NewRelic definitely provided that. We added the gems to the Ruby apps and the mobile dependencies and were up and running really quickly with basic monitoring.
Recommendations to others considering the product:
It's a good product when you're starting out, but it's pretty easy to outgrow it. Their alerting system is very fragmented. We use NewRelic Server a lot and the alert for when a system is offline isn't in their new alerting platform so we are stuck using both. It's also really easy to go over your license quota if you are auto scaling an application.


    Ryan M.

Love it for health and hygiene story planning

  • December 14, 2016
  • Review verified by G2

What do you like best about the product?
I like the ability to see most frequent errors and create a Jira story based on the error.
What do you dislike about the product?
Not always easy to nail down database issues.
What problems is the product solving and how is that benefiting you?
Has helped increase performance and reliability for customers


    Ken M.

New Relic -- Data in Minutes

  • December 13, 2016
  • Review provided by G2

What do you like best about the product?
NewRelic is a suite of tools that provide you with the ability to see all aspects of your application. The integration with AWS was trivial and we had data to consume within minutes. Our favorite parts of the app:

APM -- We use this often to find hot spots in our application. We compare the before-and-after with software updates to make sure changes are operating as expected.

BROWSER -- Gives us great insight into how our application is performing on the desktop and what type of browsers are in use. When used with the APM, these two components give you the ability to really X-RAY your application.

SYNTHETICS -- We've built custom monitors using the scripting language and use this to verify everything is working as expected. We love the historical ability to see load time by location.

PLUGINS -- Easy way for us to load stats for our EC2, ELB, SNS, SQS, RDS instances.... all done via a simple plug-in. Now we have one place to look for everything.

INSIGHTS -- My favorite. Write custom queries using a built-in query language and save commonly used queries to dashboards. We display dashboard around the office to monitor all our NewRelic collected metrics in real-time. *Awesome*

Support -- not a component, but the NewRelic support team has always been responsive and helpful. Great to work with.
What do you dislike about the product?
Not much to say that is negative. It's a little overwhelming if you are trying to leverage every aspect of the product. It is best to start with one thing and then grow from there.
What problems is the product solving and how is that benefiting you?
We were looking to get insight into our application running in production and use metrics to focus our plan for improvement. We've been able to make many changes based on NewRelic feedback.


    Adam H.

Fantastic for identifying performance issues

  • November 04, 2016
  • Review verified by G2

What do you like best about the product?
I can't recommend newrelic enough, it drills down into your code line by line and tells you where your slow downs are. They also offer browser insights which allows you to see what is going wrong with your JavaScript as well (additional fee).

The historical logging of performance is also of extreme use, expecially when you've had a problem while you are in bed and have no idea where to even start.

Finally, the alerting system is second to none, my director pays for a secondary level monitoring system and newrelic is always without fail the first one to tell me about a problem.
What do you dislike about the product?
Depending on the system you are using, their website is extremely JavaScript heavy and can cause hanging if you're using an outdated machine.

One pitfall of the alerting is you need the app on your phone, it would be of extreme handiness if they implemented some kind of SMS system.
What problems is the product solving and how is that benefiting you?
- Ecommerce performance problems, can see where your code is slowing down on a line by line basis.
- Browser optimisation via Browser Insights, you can drill down to what JS/images are causing you slow downs and improve the performance of your website easily.
Recommendations to others considering the product:
If you are having performance issues with your website, it is well worth jumping onto newrelic. Also great for when you are running mail campaigns or a large hyped release as it identifies exactly where your slow downs are coming from.


    Information Technology and Services

New Relic Application Monitoring

  • October 31, 2016
  • Review verified by G2

What do you like best about the product?
New Relic application monitoring provides various statistical data and the way it show on dashboard the performance metrics of the applications running. It is also integrated with Pivotal Cloud Foundry so you can also look at one of the cloud solutions where in you would be able to monitor application performance easily.
What do you dislike about the product?
So far its good enough so no dislikes. But as I go far I may get some glitches and potential points for improvement which I can suggest
What problems is the product solving and how is that benefiting you?
Performance metrics of applications. How we can boost application performances.
Recommendations to others considering the product:
Its a great software definitely give a try


    Outsourcing/Offshoring

Very convenient

  • July 05, 2016
  • Review provided by G2

What do you like best about the product?
Any unexpected error doesn't remain untraced anymore. Gives great deal of information on stacktrace, environment, etc.
What do you dislike about the product?
There's nothing that I dislike really so far
What problems is the product solving and how is that benefiting you?
We have a web app (and also a corresponding mobile app). We use New Relic to trace any runtime issues that otherwise go untraced. Among the many benefits, the most important is the well laid-out aggregations this software provides for a particular issue. This gives a great insight on how frequently the issue occurred in the past, as well as what led to this issue.