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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

The best application monitoring service in the house

  • July 29, 2017
  • Review provided by G2

What do you like best about the product?
Summarized graphs
Deployment Tracking
Application Insight
What do you dislike about the product?
Frequent UI changes sometimes make it confusing to use/navigate.
What problems is the product solving and how is that benefiting you?
Real-time application monitoring and insight into the servers makes it the best APM.


    Kevin S.

APM is a powerful, intuitive analytics tool

  • July 28, 2017
  • Review provided by G2

What do you like best about the product?
APM has been an invaluable tool for monitoring and managing multiple applications running on the same server. Detailed stack traces allow you to quickly identify and fix the offending resources before customers are impacted.

This suite enables real-time performance monitoring at a glance.
What do you dislike about the product?
On the essentials tier, insights events and metric data retention is only for 72 hours. This isn't usually much of an issue, as any catastrophic service interruption is going to get noticed before 3 days are up.
What problems is the product solving and how is that benefiting you?
My use case was using this on a beefy VPS running a fair number of separate Wordpress instances.

Real, actionable insights into our applications' and server's status allowed us to identify bottlenecks and optimize our server configuration to eliminate slow response times and increase server throughput.
Recommendations to others considering the product:
DO IT!

This product is an incredible value for the amount of actionable insights you get for a relatively small cost. If you or your organization are looking for a low cost way to improve quality of service, you could do far worse then choosing New Relic.


    Brock P.

New Relic APM allows us to improve the performance of our websites

  • July 28, 2017
  • Review verified by G2

What do you like best about the product?
The error rate reporting is excellent and helps us diagnose issues with website performance.
What do you dislike about the product?
The interface is a little convoluted and navigation could be made to be more intuitive.
What problems is the product solving and how is that benefiting you?
We have increased the response time of our websites by eliminating many errors.


    Jonathan G.

Really good analytics platform

  • July 27, 2017
  • Review provided by G2

What do you like best about the product?
Easy to read graphs and charts. Easy to use UI
What do you dislike about the product?
Maybe there could be more things that it could read. I'm still looking for an easy way to monitor memory usage
What problems is the product solving and how is that benefiting you?
New Relic is just providing dashboard monitoring for some of our website hosting and infrastructure. We've used it to help diagnose speed and performance issues in the past
Recommendations to others considering the product:
I'm not familiar enough with any competitors to say how they rank in comparison, but we get it free as part of the Pantheon platform.


    Telecommunications

A must have for web service monitoring

  • July 26, 2017
  • Review verified by G2

What do you like best about the product?
New Relic provides all the metrics needed to perfectly monitor your service, discover issues and troubleshoot them.
Being able to track down a performance degradation down to the relevant code deployment and commit is a super useful feature.
What do you dislike about the product?
- The UI can be slow and overcrowded sometimes.
- Tracking performance in custom code can be tricky.
What problems is the product solving and how is that benefiting you?
We've been able to make sure our system is responding as fast as possible to our customer. We are using New Relic to continuously pinpoint performance bottlenecks and address them.


    Internet

Really useful for monitoring our websites server

  • July 21, 2017
  • Review provided by G2

What do you like best about the product?
We use it for website monitoring, to track errors, execution time, and call path. It is really easy to trace errors and to pinpoint what is going on. We are able to easily see why certain transactions are slow and able to make improvements based on that. The alerts for error rate have saved us a few times, they would go off and we found and fixed issues quickly.
What do you dislike about the product?
The interface is a bit hard to use, and things are really hidden sometimes. It has a bit of a learning curve but once you get there it it very usable.
What problems is the product solving and how is that benefiting you?
We wanted more insight into our website performance and errors. We receive actionable information around our webapp.


    Internet

A very powerful, flexible tool

  • July 20, 2017
  • Review verified by G2

What do you like best about the product?
It offers a lot of useful tools to monitor your application's health. It has a lot of detailed performance data that lets you quickly identify problem areas and bottlenecks. The live alerts are extremely useful, too, allowing us to maintain uptime even outside of work hours or any time we aren't actively working.
What do you dislike about the product?
It's extremely tedious to pull any historical data, even something as simple as a single error that occurred last week. The sheer number of features also makes it very difficult to find exactly what you need at times, or even know if what you're looking for exists.
What problems is the product solving and how is that benefiting you?
As mentioned above, we use New Relic APM to monitor our application's health and track down bugs as they appear.
Recommendations to others considering the product:
Take some time to explore and see which of the fancy charts mean anything to you. You'll thank yourself when you're trying to dig up critical error data later.


    Internet

New Relic, a must have for your rails application

  • July 14, 2017
  • Review verified by G2

What do you like best about the product?
- easy to setup
- ease of use
- great/handy UI with great UX
- Functionalities that cover most of your day to day needs while not being too complicated
- Reliable, low maintenance cost
What do you dislike about the product?
- the functionality on doing more detailed performance profiling could have been improved
- in general, New relic provides a very convenient and handy solution for app monitoring/tracking, however, there might be more advanced and customizable functionalities that could be provided to deep/heavy users
What problems is the product solving and how is that benefiting you?
monitor the entire Rails application, error tracking, performance tracking, etc...


    Computer Software

Great analytics

  • July 05, 2017
  • Review provided by G2

What do you like best about the product?
I love seeing in-depth what's working for my site and what isn't.
What do you dislike about the product?
Setup is not as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Helps identify lags in business logic and general performance
Recommendations to others considering the product:
It would be silly not to use some sort of analytic tool like this on a major site you're building


    Shaan S.

NewRelic is essential for APM

  • June 28, 2017
  • Review verified by G2

What do you like best about the product?
The ability to see traces of an extremely slow transaction and examine the database queries that ran for that instance. Comparing the CPU, memory, and throughout of all servers for an application.
What do you dislike about the product?
Older data loses precision, but it does show the general data that you are looking for. The general interface can be a bit slow or clunky and take some time to switch time frame or transaction. I would have liked to see historical performance easier to manage.
What problems is the product solving and how is that benefiting you?
NewRelic APM allows us to monitor customer experience based on the performance of our servers. Performance changes correlated with our releases allows us to a have clear idea of what improved/worsened the system.
Recommendations to others considering the product:
The price justifies the benefits you receive in monitoring your application as it grows.