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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Marilyn A.

Pretty good experience overall

  • September 19, 2017
  • Review provided by G2

What do you like best about the product?
The overview dashboard in the monitoring section is pretty good representation of what is going on. It shows pretty good monitoring and is easy to use.
What do you dislike about the product?
Maybe the UI needs a little love. Kinda hard to find some of the things I tend to look for.
What problems is the product solving and how is that benefiting you?
We tend to use things like this see our web transactions, traffic, errors, etc. You get a pretty go picture overall and that's usually beneficial.


    Jorge A.

A radar for zero visibility operations

  • September 07, 2017
  • Review verified by G2

What do you like best about the product?
Drill down into information is pretty easy and useful, slow query log analysis is awesome, also the fact that you have insights in your server and in your user's browser at the same time.
What do you dislike about the product?
Installation is a little bit complicated, specially in linux, and you don't always get the same result, none the less you are using the same linux distribution and you follow the same steps.
What problems is the product solving and how is that benefiting you?
We have increased our SLA from 98% to 99.99% we understand better our infrastructure and that allows us to offer a better service.
Recommendations to others considering the product:
Contact an executive, they get much better deals than the web page


    Internet

Very good, equally expensive

  • September 01, 2017
  • Review provided by G2

What do you like best about the product?
NewRelic almost always has the information I need to debug issues that are going on. Error reports are good, with the details that I need to debug, and data shows up without any delay from when the event occurs.
What do you dislike about the product?
UI is kind of clunky and clicking on anything results in spinners and waiting. When trying to find details of things you're made to click around looking for traces and related DB queries, which the UI makes annoying, and the constant loading spinners make it painful when guessing wrong in the UI.

The price is also very high, and that only seems to get you in the door. More features are available for increases from there, although for the price you'd think it'd be all-inclusive.
What problems is the product solving and how is that benefiting you?
Monitoring and debugging performance and functionality of live web applications.
Recommendations to others considering the product:
If you have the money to spend, it's a very nice tool.


    Emiliano V.

Excellent monitoring performance tool

  • August 11, 2017
  • Review verified by G2

What do you like best about the product?
The monitoring tools including downtime messages.
Scalability analysis is also great to predict what's needed in your stack when building new features or predicting future traffic in your product without hitting max capacity.
What do you dislike about the product?
Sometimes could be a little trickier to navigate all the features available.
Cost can be high depending the architecture you use (e.g. microservices). Log support is weak.
What problems is the product solving and how is that benefiting you?
Being able to monitor all our systems performance plus getting notified of any potential issues is perfect for our needs.
Recommendations to others considering the product:
Pricing could be a dealbreaker but I encourage to talk to them to evaluate your current architecture and find a plan that works for you.


    Paulo P.

Good software

  • August 10, 2017
  • Review provided by G2

What do you like best about the product?
Easy start-up and maintenance. Good solution.
What do you dislike about the product?
Maybe performance issues (reported by other people). For my use a I don't report issues now.
What problems is the product solving and how is that benefiting you?
Monitoring


    Internet

Essential asset for any web application

  • August 08, 2017
  • Review verified by G2

What do you like best about the product?
NewRelic provides a key service for anyone hosting a web application. Real-time monitoring and error reporting can turn hours of sifting through logs into a short glance at a few dashboards. Weekly status emails allows for an easy summary of site performance over time.
What do you dislike about the product?
The price point for the paid versions is a little high. Per server pricing is hard, especially if you're using timed instances on a cloud provider or just have multiple instances behind a load balancer.
What problems is the product solving and how is that benefiting you?
SSAS requires maximum up-time. NewRelic provides a means to be informed when a site goes down and minimizes downtime by providing means to get information quicker.


    Internet

Get to the bottom of it fast!

  • August 02, 2017
  • Review provided by G2

What do you like best about the product?
We are able to see the amount of errors that we are getting and where they are happening at scale. New Relic is the first place we go when we get a support issue to get better insight to as what is going on.
What do you dislike about the product?
The date and time ranges for errors can be confusing. Easy to get to a target time/date but getting out seems to take me awhile every time.
What problems is the product solving and how is that benefiting you?
We get shorter downtime on the app because we can easily identify the problem and get a team on a fix asap.


    Computer Software

Powerful, useful for debugging, minimal effort needed to setup

  • August 02, 2017
  • Review provided by G2

What do you like best about the product?
For Java, there're not many other tools that provide so much details for analysis without needing extensive setup. Create user-friendly dashboard that even non-technical users can monitor for trouble.
What do you dislike about the product?
Does not work with Google AppEngine; UI change frequently.
What problems is the product solving and how is that benefiting you?
Need to monitor health of servers and systems
Recommendations to others considering the product:
Quite pricy, but does the job well and the dashboard is beautiful


    Bharadwaj (Brad) C.

Wonderful APM Tool (limitations on iOS App)

  • July 31, 2017
  • Review provided by G2

What do you like best about the product?
1. Server Metrics
2. Application Metrics
3. Supports both Java/.NET
What do you dislike about the product?
not up to the mark regarding iOS metrics unlike AppDynamics
What problems is the product solving and how is that benefiting you?
Metrics & Monitoring for application world
Recommendations to others considering the product:
One of the best in the market for Java and .NET application metrics and monitoring. However, mobile app requires work and is not at the level of other mobile monitoring partners.


    Michal M.

Very insightful Application Monitoring

  • July 31, 2017
  • Review provided by G2

What do you like best about the product?
It's very easy to setup and provides deep integration with many frameworks and software. It's much easier to train developers on than other solutions and provides a wealth of alert options.
What do you dislike about the product?
It has a large number of different services that can be difficult to navigate at times.
What problems is the product solving and how is that benefiting you?
If you depend on your application for your business having realtime insights into how they are performing is vital. New Relic provides those insights.