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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    John V.

Excellent for analytics and customer health tracking procedures.

  • January 28, 2019
  • Review provided by G2

What do you like best about the product?
Fantastic API and BI applications. Our development team provides us iwth visual representations of our client health and promotes our adoption practices for our clients.
What do you dislike about the product?
Some of the data points we capture in our DB aren't able to be exported into our instance of New Relic. However, I still give a 9/10.
What problems is the product solving and how is that benefiting you?
Increased ability for our team to showcase value and ROI for our clients.
Recommendations to others considering the product:
Ensure you have the right team of developers helping implement the insights and putting them into action.


    Karesha M.

I didn’t like to use it.

  • January 25, 2019
  • Review provided by G2

What do you like best about the product?
There wasn’t anything that I liked about it other than being able to analyze Massive amounts of data in real time.
What do you dislike about the product?
I didn’t use it enough to have a real dislike.
What problems is the product solving and how is that benefiting you?
We used it for scheduling issues and liked that we could view everyone’s schedule.
Recommendations to others considering the product:
It can be a great tool.


    Medical Devices

good product for granular monitoring

  • January 25, 2019
  • Review provided by G2

What do you like best about the product?
It is a easy to get to use and learn tool to monitor both web and other transactional apps in the organization. The set up documentation was very user friendly for us to test this product with a quick ramp up.
What do you dislike about the product?
Once set up if we need to refer for maximizing usage of the features available with available documentation, the documentation is not very detailed and hence does not help us to get to the next level. However, they have a user forum which can be leveraged.
What problems is the product solving and how is that benefiting you?
We tested the relic browser for real time monitoring of security alerts to see if we can get on top of issues at a very stage and the product did a good job of providing basic monitoring.
Recommendations to others considering the product:
do a granular testing for the use case in the business to ensure that it does what you want it to do


    Consumer Services

Good Insight!

  • January 25, 2019
  • Review provided by G2

What do you like best about the product?
I like how it provides more data in the user session compared to other RUM solutions.
What do you dislike about the product?
Sometimes the graphing and maps are difficult to interpret and explain to others who don’t understand.
What problems is the product solving and how is that benefiting you?
Technical issues, insight into how the website is being used so we can determine where the disconnect is between the page or app and the user.
Recommendations to others considering the product:
If you’re unsure of what issues you’re having or where the problems may lie between users and your app or site this will break it down and tell you! Way more than competitors!


    Saurav A.

Review about new relic browser

  • January 24, 2019
  • Review provided by G2

What do you like best about the product?
We can customize out dashboard, create new alert rules, check for anonymous behavior and events, and much more
we can link it with maps using API,
we can mark websites by locations
What do you dislike about the product?
There are few limitations or flaws, it shows less number of active sessions compared to actual status and it reads very less views per page, needs improvement
What problems is the product solving and how is that benefiting you?
It gives us edge over analytics data. Now we can visualize it more easily and conveniently
Recommendations to others considering the product:
Improvements required, still i'll recommend in positive way


    ahmed w.

everything is awesome with New Relic APM!

  • January 18, 2019
  • Review provided by G2

What do you like best about the product?
It doesn’t just ‘monitor’ different aspects of our work, but it also connects them in a comprehensive union. I was pleased to discover that response time can be divided in backend layers.I like that it didn’t take me days to set it up, and even if I was suspicious at the beginning, I received a feature-packed monitoring system. Performance is outstanding so far, having in mind that we’re only using a free plan to keep an eye on our service. Imagine what an upper plan could do!
What do you dislike about the product?
0There is nothing about New Relic APM I don't like.!
What problems is the product solving and how is that benefiting you?
We located and defeated many ill-performing queries, removed delays and bottlenecks in our server desk IO and traffic charge. The list of benefits is quite long.Every time the application went down, I was able to identify the problem and to solve it too.!
Recommendations to others considering the product:
i recommend it,you should try it!


    Computer Software

Excellent monitoring tool

  • January 14, 2019
  • Review provided by G2

What do you like best about the product?
Newrelic has tons of integrations and plugins with other tools
What do you dislike about the product?
Using Newrelic is a bit expensive when compared to other tools
What problems is the product solving and how is that benefiting you?
Monitoring and alerting


    G2crowd M.

New Relic Review

  • January 14, 2019
  • Review provided by G2

What do you like best about the product?
I like the amount of detail the reporitng can show and the uniqneness of the alerts that can be set. The email notifications are clear when viewing them if you are just waking up or get alerted in the middle of the night about a happenstance. I can easily find the problem with flexibility in the amount of detail I can set in the titles. I have full control in what I can control it is telling me at a certain time.
What do you dislike about the product?
What I dislike about the software is how certain categories are named. There are many different methods of reporting and you have to be certain what each alert is reporting the way you want it to, otherwise if the server fails and none of the reports show an issue, you are screwed. Hover over options can be super useful, but none are implemented. I also dislike the amount of detail the walk throughs go into with setting up, say, insights for certain processes. The documentation for how to do that with certain taks can be better worded, or be more in detail as a walk through.,
What problems is the product solving and how is that benefiting you?
Keeping our virtual and physical server farms up and running. Benefits are around the clock reporting with detailed historical info for each. We don;t have to consume as much onsite resources.
Recommendations to others considering the product:
Good luck reading the details of the reporting categories.


    Shannon D.

Great tool

  • January 12, 2019
  • Review provided by G2

What do you like best about the product?
New Relic give you a real look into your infrastructure and what's happening, so you can be proactive about changes that need to occur.
What do you dislike about the product?
Needs to be more customized support options.
What problems is the product solving and how is that benefiting you?
Visibility into the infrastructure and being able to plan resources and load.


    Information Technology and Services

New Relic Monitoring

  • January 10, 2019
  • Review verified by G2

What do you like best about the product?
We use new relic APM to monitor services, apps and data processing performance. For any degradation in performances, we get email alerts which is awesome.
What do you dislike about the product?
Nothing to dislike till now. No complains.
What problems is the product solving and how is that benefiting you?
We do not have to constantly look at our monitoring dashboards. For any performance issues, we get alerts from new relic. It also helps management make provisioning decisions for processing jobs.