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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Information Technology and Services

Good but need improvement.

  • September 02, 2021
  • Review verified by G2

What do you like best about the product?
The best thing in New Relic is synthetic browser scripting. All the plugins are auto-build. Scheduling, screenshot capturing, etc.
What do you dislike about the product?
I dislike the small editor of synthetic browser.
What problems is the product solving and how is that benefiting you?
The application performance and functionality issue.


    Ashutosh A.

Best Application Performance Monitoring Tool with Seamless Integration

  • August 23, 2021
  • Review verified by G2

What do you like best about the product?
1. Personalized Dashboard with track records of all Monitors and other activity and Performance of Application.
2. Dasboards customization and Enable Alerts with live tracking here; we can export-import and share dashboards.
3. API Performance Dashboard and Fetch and analyze specific data.
Get more context while you query with the query builder, which surfaces data definitions by which we can build and edit queries.
4.One of the essential NRQL (our query language) expertise to build custom charts in the query builder.
What do you dislike about the product?
Complex Query Builder
Issue tracking and Fixes are complex and with Limited New relic support.
Complex Script formatting and Writing with no debug facility to track the issue.
there is some fixed limit of Resources for timeout we can not change or configure.(monitor execution wait time)
What problems is the product solving and how is that benefiting you?
Application Performance tool with interactive tracking and seamless integration
Recommendations to others considering the product:
One of the best APM tool for the Inductustry


    Dan B.

All the information I need in one place!

  • August 17, 2021
  • Review verified by G2

What do you like best about the product?
New Relic is straightforward to configure and provides my team and me with all the information we need in one central location. I like the ability to export/share dashboards externally, and it has saved a lot of time when communicating with various stakeholders.
What do you dislike about the product?
There is a slight learning curve as there is so much you can do with the software. It can feel a little intimidating at first. However, NewRelic does a fantastic job providing free educational resources and webinars so you can use the software to its full capabilities.
What problems is the product solving and how is that benefiting you?
One of the main problems we are solving is capturing telemetrics and logs from our monolithic software. We now have all the logs in one central place compared to our engineers having to fetch and parse all this data manually. NewRelic now does all that for us!


    Carlos J.

It is a complete tool and has helped us make important decisions

  • August 14, 2021
  • Review verified by G2

What do you like best about the product?
APM, integration with Kubernetes and ease of configuration
What do you dislike about the product?
Integration with external metrics servers like Prometheus.
What problems is the product solving and how is that benefiting you?
New Relic One has helped us evaluate application performance and monitor the traffic coming into them. We had several benefits both in the experience of our tool and also in saving on IT infrastructure
Recommendations to others considering the product:
New Relic One has been helping us to monitor and optimize our platform is compatible with several languages


    Christian M.

Christian's experience on New Relic use

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
I met New Relic with our client that it's consolidating and migrating from multiple systems to New Relic. New Relic integrates multiple parameters, rules, conditions that allow an efficient monitoring way according to the business needs.
What do you dislike about the product?
When I did a migration to NR Synthetics, I didn't find much information about some parameters to consider (notification channels limitations, policies, etc)
What problems is the product solving and how is that benefiting you?
The monitoring for thousands of customers to keep their availability. Our previous monitoring tool did not allow us to customize probe locations, have multiple scripted monitors, interact with the RestAPI as NR does, customize many other factors, explore other system alerts.


    Information Technology and Services

Best monitoring tool in digital fast moving workspace with AI enabled

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
AI component. Synthetic monitoring & the recent pixie auto-telemetry feature. It's cool.
What do you dislike about the product?
Service maps don't have a time filter. Rest API support is lacking so far.
What problems is the product solving and how is that benefiting you?
We have solved the operational silos so far with observability across teams. Data ingestion cost is cheap & reasonable.
Recommendations to others considering the product:
If you are looking for a cost-effective & modern, fast-moving & complex digital environment to be monitored for zero downtime, this tool is the best choice.


    Sachin M.

Go to tool for any analysis, debugging, statistics

  • August 10, 2021
  • Review verified by G2

What do you like best about the product?
NRQL, very similar to SQL, quickly writes to get desired data, create dashboards, or even share the result via quick link.
What do you dislike about the product?
There are some limitations to save text data. I would love to store full text or JSON data, it would be great to analyze later.
What problems is the product solving and how is that benefiting you?
Try to find out any anomalies from the logs we save to NRQL.

Able to quickly find out issues from analyzing data.


    PRABHAT M.

New Relic

  • August 02, 2021
  • Review provided by G2

What do you like best about the product?
The APM feature is best , the ease of integration with different providers like aws ec2 , aws rds .
What do you dislike about the product?
When compared to DataDog , the price is on a higher side .
the logging portion needs to be improved .
the dashboards needs to be more intuitive .
There is lag in getting live data on dashboard .
What problems is the product solving and how is that benefiting you?
logging & montoring .
Previously we used to manually login on each ec2 & check logs , but now it has been very useful , but still logging needs to be improved .


    Financial Services

Great product

  • July 23, 2021
  • Review provided by G2

What do you like best about the product?
The way that organizes and the new dashboards this allows a lot of flexibility for support people
What do you dislike about the product?
Is very strange to change from old panel to new it cost some work to understand this change
What problems is the product solving and how is that benefiting you?
E are giving visibility to people that can't see the infrastructure directly but needs to resolve or take a first lo to the reported problems


    Manojkumar T.

Newrelic One - A complete end to end observability platform solution

  • July 21, 2021
  • Review verified by G2

What do you like best about the product?
Intuitive UI and ease of accessing data
Visualize, analyze, and optimize your entire software stack from one place.
Bundle of integrations to 3rd party tools and ease of getting data
Querying capabilities to perform analysis of data using NRQL
What do you dislike about the product?
I feel Newrelic One is complete revamp of older Newrelic product so need to learn a lot of new things when you are used to older platform
NRQL is robust and requires one more SQL type querying stack to be learnt
Newrelic is costlier product in the market
What problems is the product solving and how is that benefiting you?
Complete end to end visibility of the applications
Ease of identifying and troubleshooting application problems
Centralized monitoring platform for all developers, operations and support folks to act on issues