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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jarett C.

Featureful, powerful, intuitive software monitoring provided by a focused company with great support

  • January 04, 2022
  • Review verified by G2

What do you like best about the product?
New Relic provides a one-stop-shop for all the systems monitoring, log ingest, search, uptime alerts, and much more. It's priced in an easy-to-understand manner with fantastic ROI.
What do you dislike about the product?
The quantity of features and how those have been acquired over the years has in the past created a disjointed UI experience.
What problems is the product solving and how is that benefiting you?
The ability to monitor system memory & CPU usage coupled with insights directly into our applications running on our JVMs has proven itself repeatedly. This in conjunction with log ingest & monitoring, site uptime and automatic anomaly alerts has been very useful.


    Information Technology and Services

Simple to set up server monitoring

  • December 28, 2021
  • Review verified by G2

What do you like best about the product?
Extremely poweful and easy to use . Great tool for tracking the performance and health of our platform
What do you dislike about the product?
quite expensive if you are using multile modules on a bigger infrastructure
What problems is the product solving and how is that benefiting you?
It´s an essential tool for teams on call that needs to understand alterts in their apps
Recommendations to others considering the product:
Easy to install and use , great APM features , helps a lot with troubleshooting slow transactions


    Internet

Decent APM tool

  • December 14, 2021
  • Review provided by G2

What do you like best about the product?
You can see all types of info that need to debug a performance issue.
Like Slow Query, Distributed Tracing etc
What do you dislike about the product?
I like specialized tools to view slow quey (pg-badger for postgress), distributed logs(Jeager UI).
In new relic, this info is not very precise,
What problems is the product solving and how is that benefiting you?
Distributed Tracing
Load testing
Apdex
Slow Query


    Computer Software

Newrelic as a monitoring tool - should you use it?

  • December 13, 2021
  • Review verified by G2

What do you like best about the product?
The UI is great, simplistic yet straightforward, and intuitive. Once the initial configuration is set up, the rest is not difficult to figure out.
I have used several monitoring tools, this is by far my go to tool.
What do you dislike about the product?
They have made recent UI changes that, although they look easier on the eyes, make it harder to navigate. Also, user configuration is confusing. And if you have multiple applications, the portal does not do a good job maintaining the right project when navigating between pages.
What problems is the product solving and how is that benefiting you?
We primarily use NewRelice One to solve network problems. Cloud issues and application problems.
One of the most vital features is the custom insights dashboards. where you can send your data and present it in dashboards and add monitoring layers on top (alerts/notifications)


    Computer Software

Excellent dashboard and UX

  • November 23, 2021
  • Review provided by G2

What do you like best about the product?
APm product and how we can set alerts and integrate with our existing workflow
What do you dislike about the product?
Nothing so far, however the retention interVal is a little bit short
What problems is the product solving and how is that benefiting you?
Real-time monitoring our error rate


    Hospital & Health Care

User Friendly Performances Tool and Service

  • November 16, 2021
  • Review verified by G2

What do you like best about the product?
The UX/UI interface is the biggest selling factor to me. I've used a few observability platforms and I find that others are too convoluted. If configured correctly New Relic can help new hires understand the extreme complexity of our internal infrastructure and monitor for our servers.
What do you dislike about the product?
There are so many params to use, which makes it more difficult than the benefit of flexibility as well as if would be very helpful if you can provide native python module for scripting.
What problems is the product solving and how is that benefiting you?
Ease of integration with cloud platforms like GCP and our internally built applications.

The application performance management is great with available application tracing.


    Telecommunications

Ultimate Analyticcal and monitoring tool

  • November 16, 2021
  • Review verified by G2

What do you like best about the product?
Trends, real-time graphs, easy code configuration, and most importantly user friendly.Not much technical knowledge required to understand the tool
What do you dislike about the product?
When it comes to mobile apps of new relic, wif we have one app to check all required information and graphs instead of multiple apps of the same tool, personalization can be improved.
What problems is the product solving and how is that benefiting you?
Monitoring to our clients, thruput and response time-based query fixes, and help our clients to get the real-time response times.


    Computer Hardware

Review Jorge Navarrete

  • November 16, 2021
  • Review verified by G2

What do you like best about the product?
It is a platform that provides visibility in technical and business aspects. Allow to reduce the time to detect and fix problems with the environment used
What do you dislike about the product?
Sometimes the NR1 support team take a lot of time to resolve bugs reported
What problems is the product solving and how is that benefiting you?
I made a Business dashboard to expose specific KPIs


    Computer Software

We are using this tool for many years and it's make our life easy

  • November 16, 2021
  • Review provided by G2

What do you like best about the product?
It provides a detailed view which will help for debugging
What do you dislike about the product?
I don't have to say anything about dislike but sometimes it takes some time to load the WebUI
What problems is the product solving and how is that benefiting you?
Java application issue. This provides a full view of the Java application


    Thouseef K.

A great observability platform for all of your applications

  • September 29, 2021
  • Review verified by G2

What do you like best about the product?
It is very easy to set up. All you have to do is download the relevant agent for your applications, Java, Python, Dot Net whatever application it is. Install them and start running. That's it, now you see all your metrics in New Relic. I can use this to monitor my infrastruture, application performance, logs, synthetics, dashboards and alerts. Simple to use and enough documentation available. Great community support as well.
What do you dislike about the product?
Some of the features are yet to mature. I can use it for log monitoring but don't think can be a replacement to other log monitoring tools like Splunk. Their NRQL query is simple but has so many limitations. You can't really write it like an SQL script.
What problems is the product solving and how is that benefiting you?
Monitoring the performance of many of the applications ranging from Java, Python, Microservices, AWS serverless, and many more. Infrastructure monitoring, log monitoring. I have also created dashboards and alerts based these metrics.