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Full stack observability
What do you like best about the product?
New Relic can get telemetry data almost from any type of source, then data could be structured or parsed all data. The mobile app and synthetics experience is awesome.
What do you dislike about the product?
Does have much on DB monitoring area. The logs still missed complex search techniques like join or sub searches. then webservice logs we get using API are tough to parse.
What problems is the product solving and how is that benefiting you?
it helped to resolve multiple issues. Infrastructure metrics complexities especially when you are in hybrid, ios and android mobile app crash issues. Real user monitoring.
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New user, love it, great insights into applications
What do you like best about the product?
User-friendly and not overly complex for non-developers/engineers. Honestly my favorite feature is the "Copy Permalink" that gives me a short url directly to any page.
What do you dislike about the product?
Inability to put comments in their query language NRQL
What problems is the product solving and how is that benefiting you?
New Relic is giving us insights into our application performance, correlated against infra metrics, logs, cross-app tracing. Very good.
Good UI and Proper Documentation
What do you like best about the product?
Their UI and Documentation are Awesome and give a Boost to integrating the APM and Some other agents install easily, their Service MAP is Good we can see which Server is Using which Server
What do you dislike about the product?
Nothing it is a good product for Application Monitoring and Performance, you will integrate a lot of services with it like if you are using AWS then you will integrate all the Services( EC2 in-depth Monitoring and ElastiCache as well )
What problems is the product solving and how is that benefiting you?
It gives a near to real-time Monitoring and logging as well helps to identify the Root cause of issues in production quickly and fixed ASAP to run production APP ASAP
Recommendations to others considering the product:
Definitely try to use this once in a lifetime you will see the positive response from developers and DevOps
Awesome APM traceability
What do you like best about the product?
Options to trace and monitoring our app works fine, and its really complete to get some insight on what is going on the application. New features and graphics are constant been implemented and helping us
What do you dislike about the product?
In the begging its a bit hard to understand how to configure your project, and get consistent insight on it
What problems is the product solving and how is that benefiting you?
APM monitoring and traceability
Don't expect any relationship or help beyond self serve
What do you like best about the product?
They have great features. The platform is robust in most places and the developers were comfortable using it. The sales team was responsive and great to work with on making a plan that works for us
What do you dislike about the product?
Post-sales has been a disaster:
I could be writing a lot more detail but I don't want to waste another minute on this pathetically managed company
Tech support was mediocre at best. We were unable to get in touch with anyone competent by phone. Email communication had a slower turnaround time and difficult to have a smooth back and forth. Most of the time they sent us templated emails pointed to help articles. This caused the integration process between our systems and New Relic for our development team to be a painful and cumbersome one
Over the course of 6 months, we have been trying to do an account split between 2 divisions. There was a constant misunderstanding by email and a refusal to get on the phone. Responses would come in after days, not hours. Our account rep was switched and we were tossed around. Then we were told there was a ticket submitted to get the actual changes made. After a painful 3 months, there were 2 accounts created and we updated the payment information between both. After another month or so we realized they were just split into a parent account and sub-account. There was no change in control (2 separate users) and even worse they auto-renewed(without permission) a large contract on the wrong division wasting thousands of dollars from that division but also charging the other account as a pay as you go which is at a much higher rate than we were contracted in for last year (forget the hours I blew to get this far). Over the course of the next 2 months, we tried to work with our account rep to rectify these 2 glaring issues. At this point, I was prepared to bend over backward and take credit instead of a refund for the error in billing/auto-renewal. It took 2 weeks to get a response as it needed to be sent to their "dispute committee". The response blew me away "Unfortunately, we cannot cancel, refund, or credit you. Your commitment has already been paid in full and recognized. The pushback that the finance team gave was that you are already 6 months into your contract."
Bottom line: New Relic auto-renewed our contract to the wrong account without permission and said because it happened too long ago they will not even consider any sort of remediation.
I could be writing a lot more detail but I don't want to waste another minute on this pathetically managed company
Tech support was mediocre at best. We were unable to get in touch with anyone competent by phone. Email communication had a slower turnaround time and difficult to have a smooth back and forth. Most of the time they sent us templated emails pointed to help articles. This caused the integration process between our systems and New Relic for our development team to be a painful and cumbersome one
Over the course of 6 months, we have been trying to do an account split between 2 divisions. There was a constant misunderstanding by email and a refusal to get on the phone. Responses would come in after days, not hours. Our account rep was switched and we were tossed around. Then we were told there was a ticket submitted to get the actual changes made. After a painful 3 months, there were 2 accounts created and we updated the payment information between both. After another month or so we realized they were just split into a parent account and sub-account. There was no change in control (2 separate users) and even worse they auto-renewed(without permission) a large contract on the wrong division wasting thousands of dollars from that division but also charging the other account as a pay as you go which is at a much higher rate than we were contracted in for last year (forget the hours I blew to get this far). Over the course of the next 2 months, we tried to work with our account rep to rectify these 2 glaring issues. At this point, I was prepared to bend over backward and take credit instead of a refund for the error in billing/auto-renewal. It took 2 weeks to get a response as it needed to be sent to their "dispute committee". The response blew me away "Unfortunately, we cannot cancel, refund, or credit you. Your commitment has already been paid in full and recognized. The pushback that the finance team gave was that you are already 6 months into your contract."
Bottom line: New Relic auto-renewed our contract to the wrong account without permission and said because it happened too long ago they will not even consider any sort of remediation.
What problems is the product solving and how is that benefiting you?
Sarah was our assigned account manager and seemed to have done the most she could have to get this resolved. She understood our frustrations but was unable to get anywhere.
Ease at which the application can be used , any new adopter can learn the flow in minutes.
What do you like best about the product?
A very powerful way of analyzing the data and ease at which the analysis can be reviewed at the organizational level helps in getting relevant information at ease and at the same time projecting it to the targeted audience via data modeling.
What do you dislike about the product?
Detailed documentation about the NRQL would have been helpful in writing powerful queries which in turn will help in creating some of the most complex and useful charts.
What problems is the product solving and how is that benefiting you?
Analyzed key metrics like CPU utilization, memory which in turn has helped us in managing and estimating the Cloud Budgets and also optimizing the underutilized infrastructure.
Ryan's Review
What do you like best about the product?
1. APM is a great tool to trace backend transaction performance.
2. Browser monitor is fantastic for frontend mornitoring.
2. Browser monitor is fantastic for frontend mornitoring.
What do you dislike about the product?
1. Lack some insight and suggestions on JVM dump.
2. For the alert, can New Relic provide some embedded samples which follow best practices and guidelines, which can help the customer to build their alerts policy faster.
2. For the alert, can New Relic provide some embedded samples which follow best practices and guidelines, which can help the customer to build their alerts policy faster.
What problems is the product solving and how is that benefiting you?
1. It helped us identify the bottleneck and have some performance enhancement.
2. Leverage the error monitoring funcionality, we find new bugs after new deployments.
2. Leverage the error monitoring funcionality, we find new bugs after new deployments.
One stop monitoring and observability platform
What do you like best about the product?
Well integrated dashboard with the ability to drill into our software stack to find bottlenecks and areas requiring optimization.
What do you dislike about the product?
Can be sometimes overwhelming to find what you need and navigate around the myriad features.
What problems is the product solving and how is that benefiting you?
Ability to quickly find any issues with performance and network issues.
New Relic Review
What do you like best about the product?
Graphical view of all the application resources and track transaction and API behaviors
What do you dislike about the product?
Write now did not face any issue .Will definitely update if i found anything
What problems is the product solving and how is that benefiting you?
all the application based issue like jvm thread,heap memory and other transaction issues
Recommendations to others considering the product:
one of the best application monitoring tool for over all application performance will definitely consider
NR1 - The observability platform you should know
What do you like best about the product?
Where do I start? The dependency map? The multiple protocol support? The ease of use? The flexibility to develop your own widgets? The "one ring to rule them all" concept where I can see all my platforms (DB, Microservices, Infrastructure, logs and more) in one place? Gee.. what do I like best... :-)
What do you dislike about the product?
I honestly don't dislike anything. your support is second to none, your customer obsession is a thing to learn from, your evolution is super fast. in short - you're good :-)
What problems is the product solving and how is that benefiting you?
A central observability platform. I can shorten my incident response time, I can give an overview of the system to all my R&D, I can teach new comers about our system a lot faster - we save time and so we save money.
Recommendations to others considering the product:
Why are you still reading this? Go on and contact your local sales rep today and get your POC and start using NR. You won't regret it
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