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External reviews

443 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Ashish K.

New relic review

  • March 24, 2023
  • Review verified by G2

What do you like best about the product?
Its a very agile toll for monitring your application databases and microservices.
What do you dislike about the product?
Sometimes metrics takes time to refresh and sometimes it shows incorrect data as well.
What problems is the product solving and how is that benefiting you?
It is a very vital tool for monitoring and alerts in our organisation. It helps us in getting alarms in advance if anything happens to our system. Also we are able to minotor every single API which again is very useful for system stability.


    Vivek P.

NewRelic Reviews

  • March 23, 2023
  • Review verified by G2

What do you like best about the product?
Easy way to monitor the application metrics and see all the things in visual form on the new relic UI. The best part of it is that you can easily find all the reasons behind any production issue or slowness.
What do you dislike about the product?
The support system is also very poor, many times find issues in some APM monitoring and try to reach them to find the solution ASAP but it was not good as we expected. Newrelic new UI is very complicated, compare to the old UI.
What problems is the product solving and how is that benefiting you?
To prevent the production outage and slowness by getting the alerts from it.


    Piyush M.

One point for all monitoring requirnments of microservice

  • March 22, 2023
  • Review verified by G2

What do you like best about the product?
It provides the metrics in that manner we can check our application's performance and increase its availability.
Alerting of new relic is one of the best.
It is too easy to integrate
What do you dislike about the product?
It is too costly for low-budget startups rather than it is too good.
What problems is the product solving and how is that benefiting you?
It helps me to monitor my applications and to get the alert when something unexpected is happened. Its response time graph helps me alot to keep my application up and highly available for client


    Deep C.

Reviews of newrelic

  • March 21, 2023
  • Review verified by G2

What do you like best about the product?
Newrelic is the best tool for monitoring the JVM metrics, like response time and infra health. And also help to manage the microservice's health and configure to alert metrics as convenient for the user to run infra smoothly.
What do you dislike about the product?
It's very costly, and the new relic has updated the new ui, where we cannot find the metrics by instance (JVM) wise to find out the root cause. Very delayed response time from the support team. Many times also find minor bug.
What problems is the product solving and how is that benefiting you?
New relic is helping us find the root cause of service outages and take action before client impact. It's beneficial, and the most trustworthy matrics are the provider.


    Asim N.

Pros and Cons of Using NewRelic

  • March 08, 2023
  • Review provided by G2

What do you like best about the product?
The good points about newrelic are:
1. Compact, clear, and understandable application overview
2. Real-time tracking and effective alerts
3. Code function level tracing with groups
4. Database latency tracing and each group tracing with respect to different actions
What do you dislike about the product?
The bad points about newrelic are:
1. Not suitable to find RCA, but can tell you something is wrong, for example, it can't tell you which line of code is causing the problem
2. Dashboard customization options are not available
3. There are not a lot of metrics it tracks, it just tracks the important ones.
What problems is the product solving and how is that benefiting you?
We use New Relic for tracking the application metrics like latency, p95, p99, and mean time, and its dashboard is the first thing we track after any release. It can tell you when something goes wrong, it has alerting policies and can push alerts on the mail and even slack channels which is very useful.


    Disha J.

Using new relic for crash analysis, user journeys, funneling

  • February 10, 2023
  • Review verified by G2

What do you like best about the product?
New Relic is easy to integrate, updation of code is easy with a single line, new relic dashboard is very user friendly.
What do you dislike about the product?
nothing to dislike here but only thing is a person needs to have a basic idea of how to run queries (similar to sql queries). But this can be easily overcome for a new person by keeping a handbook of all the queries to be run to get a report.
What problems is the product solving and how is that benefiting you?
Using new relic mostly to identify and debug crashes in production. How and what of a fail case, steps to reproduce that bug is what i use new relic primarily for.


    Computer Software

Benefits with Using New-Relic

  • January 23, 2023
  • Review provided by G2

What do you like best about the product?
New relic helps to monitor instances running on AWS and show thier metric such as memory usage, and compute usage etc., new relic is also useful in monitoring docker containers, and one can also prepare custom data from these metrics
What do you dislike about the product?
Nothing to dislike, but learning new relic is a bit tricky, more resources can be made public to get the knowhow to use it more effectively
What problems is the product solving and how is that benefiting you?
New Relic is helping to observe and monitor metrics of ec2 instances running on AWS and also monitor metrics of the ML models running and thus saving from opening Model metrics on aws every time


    Sujeet Y.

Best Infra Monitoring Tools

  • January 12, 2023
  • Review verified by G2

What do you like best about the product?
the APM management. Notification, Log access, Entire Stack monitor with New Relic is super Easy. Integration with your Cloud is super easy. Representation of data & UI is super cool.
What do you dislike about the product?
nothing such as but sometime APM does not showes all logs.
What problems is the product solving and how is that benefiting you?
Its provides complete Stack monitoring from one place.


    Airlines/Aviation

This tool truly helps you achieve observability without necessary starting from scratch.

  • January 10, 2023
  • Review verified by G2

What do you like best about the product?
It allows you to leverage any current monitoring you have in place either by open source or in-house. It is fully compatible, and once it's integrated with NR, you can seamlessly use all its features.
What do you dislike about the product?
Having such an open-ended approach impacts NR ability to provide artifacts like dashboards, alerts, etc. out-of-the-box for everything is compatible.
What problems is the product solving and how is that benefiting you?
Helps us find problems in our environments before we receive any complaints from stakeholders, clients, and other teams. Saves a lot of time to have a single pane of glass when troubleshooting an issue.


    Muhammad A.

Value for Money in Application Performance Monitoring

  • January 05, 2023
  • Review verified by G2

What do you like best about the product?
Everything from Error Monitoring to Application Performance Monitoring, Alerting to Multiple destinations, and Supporting Multiple Cluster Nodes and UI has improved a lot recently.
Overall Speed to retrieve and understand any incident is fast no matter how much the size of data pushed to New Relic.
What do you dislike about the product?
I like everything about New Relic except the Pricing Model, which is charging per user. If your team size is big then the pricing model should be something very flexible to give access to monitor the health of the application to every single developer.
What problems is the product solving and how is that benefiting you?
Application Performance Monitoring, Incident Management, and IT Alerting. Resulting in identifying the potential application bugs in time with the help of a full error stack trace narrowing down the area of interest.