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External reviews

621 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Cristina B.

n.1 cloud LMS for small and big enterprises!

  • January 22, 2021
  • Review verified by G2

What do you like best about the product?
Market leader; Differentiation from competitors
Reach out to customer more efficiently to build/strengthen relationship
Learner-centric user-friendly interface and experience (through pages, channels, menus, curriculum, ...)
Mobile app + offline mode
Accessible 24/7
Excellent Live Customer support based in in EMEA
Easy to administer:
SSO/Password protected access
Manage with independence from IT, agencies and other departments
Content repository to manage updates
SCORM file and other file formats
Integration with Teams, Google Analytics, SFDC, ...
Strong reporting
Mature architecture with high level of flexibility
No coding or advanced IT skills required for super admins
Social element + rating
Calendar
Synchronous and asynchronous learning (elearning, classroom, webinar...)
Working perfectly in all geographies (ex. Dedicated solution for Chinese firewall)
Possibility to submit feature requests to vendor
Suitable for internal audience as well
Shared solution across all BUs
Good price
What do you dislike about the product?
I do not have complaints for now :) I wish I had it before
What problems is the product solving and how is that benefiting you?
provide a solution for customers to improve innovation from product perspective through customer engagement and education


    Education Management

I manage 3500 employees on Docebo

  • January 22, 2021
  • Review verified by G2

What do you like best about the product?
i like reports function and the ability to edit
What do you dislike about the product?
there is a lot of things that could be done better, but i think that has to do with how docebo is set up and used day to day
What problems is the product solving and how is that benefiting you?
multiple learning plans for employees


    Katrina B.

Not right for our organization

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
The ability to brand the platform for our organization (colors, logos, etc). The UI is attractive.
What do you dislike about the product?
There are several critical features missing from Docebo that my organization needs with just a few examples being the ability to test notifications, the ability to require click-through on all slides with the google integration, making it easier to change fonts when you're setting up training material descriptions. There are weird hiccups almost every day, like I can't change the number of questions on a test if anyone is in progress. I can't view how many times someone has attempted a test. You can't assign a certificate to a specific user. If you look through the ideas portal and my chat history you'll see several more.
What problems is the product solving and how is that benefiting you?
Solving the basic function of delivering a learning experience through courses. Benefits include easily seeing who has completed courses.
Recommendations to others considering the product:
Doesn't work great for smaller organization LMS


    Dustin S.

Next Level User Interfaces - Focus on Simplicity - But Not Perfect

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
- I love being able to provide clean and intuitive experiences for my users. I have a lot of opportunity to create lots of different pages using their awesome widget system.
- The level of innovation they are bringing to the LMS space is nothing short of amazing, and the speed that they make updates to their platform is incredible. In the short 3 years I've used the platform, I've seen multiple systems improved drastically. If you want a system that is future proof, this is the one you want to use.
- My customer success managers have always been very friendly, and my new one seems even more responsive than my last.
- The improvements they've made to support, especially the implementation of the chat system, has been a huge improvement to the help desk. It's nice to have someone to chat with should issues arise in the platform, especially if I'm out of the office.
- Extended enterprise allows you to provide completely different experiences based on your needs.
What do you dislike about the product?
- I feel like they nickel and dime you a bit, separating their platform into different buckets and charging you more for everything they can. I understand they are a business, and they need to support new innovations, but sometimes it's a bit over the top. Especially when putting this much effort into new systems rather than fixing your old ones. If the LMS was in a more finalized state, rather than having half of the back end still existing on legacy pages, I may be more accepting of this.
- Ability to control visibility of courses doesn't exist in the courses itself, and must be managed by course catalogs.
- Ability to control widget or page visibility doesn't exist, with only the menu system (which houses the pages, pages house the widgets) allows you to control visibility.
- The entire system is very much built around their antiquated enrollment system. It seems they've made some improvements.
- Their customer ideas portal is not great unless you have a need that hundreds of other people have, and those people end up seeing your idea and voting for it, which is very unlikely to happen unless they take the time to go to the ideas page, and browse.
- No access to back end programming, and limited access to any white glove service means that when you have an issue with the platform, you either cannot fix it, or have to hope that you can pay Docebo to make the improvement you need.
What problems is the product solving and how is that benefiting you?
- We provide training for our customers as our main focus, both in terms of sales and service. Simply having an update to date learning system, coming from our home grown LMS, gives us more clout.
- We focus on enabling technicians to work on our equipment effectively and efficiently, to minimize calls to our tech call center and warranty claims.
- We also utilize ecommerce to sell training to different audiences. This assists us to recoup our costs.


    Airlines/Aviation

Docebo is nice as LMS

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
I like the software itself and the staff who anytime we have problem do the best to assist us. The platform is easy to use both for administrators and for final users. Every now and then Docebo release updates and more functionality, which is good as IT field is in continuos progress.

Recently a page has been modified and as a result, the power users instead of enrolling one person, they enrolled many (about thousands) without even realizing. Than we have to cancell all of them to reinstate the situation as it was before.
This is a negative aspect. But as soon as we have had a meeting with Docebo staff, we asked if it was possible to change slightly the layout and they did it great! Now it works perfectly
What do you dislike about the product?
Some changes in the layout, although might be useful for the whole project have created problems to our staff.
What problems is the product solving and how is that benefiting you?
We have put in place a LMS that allow our staff to be compliant with all mandatory courses. At the beginning people were not using LMS, as they all attended instructors led classes, now (specially if we consider the period we all are living with the effect of Covid) we are all very happy to have this platform.
Having an LMS allow people to attend courses whenever they can, this is a sort of things that cannot be done with instrutors led classes.
Recommendations to others considering the product:
If your organization, will consider using Docebo, and if you are new to LMS platform, I might recommed to chose very well the Admins Staff. They must have IT knowledge and probably also a wide knowledge of IT in general. This will create value for your organization.
If they are also Subject Matter Expert of at least some topics, this will help


    Education Management

Great Cloud-Based LMS!

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
I like how intuitive it is, and there is a good knowledge base (and support) too. They are always updating and adding new features to the platform, and we continue to implement these updates to improve our processes.
What do you dislike about the product?
Communication about planned updates or the status of ideas on the ideas portal could improve. I like having the ability to submit ideas on the idea portal, but we rarely receive communication about the status of that idea.
What problems is the product solving and how is that benefiting you?
Communication with people in our courses, and enrolling individuals in courses, has been streamlined significantly. I love the automation features and the ability to schedule reports.


    E-Learning

Docebo is a useful platform that facilitates most of our requirements.

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
We can use the sandbox to test out the latest features.
What do you dislike about the product?
Features that can help us manage the learning plan page more effectively.
What problems is the product solving and how is that benefiting you?
To resolve issues on shortcode tags on the notification events. We can create notifications on multiple languages, and it can be branded.
Recommendations to others considering the product:
The multidomain feature is great for resellers or partners. You can have your own branded platform.


    M S.

Docebo Review

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
Integration and project management was professional and on time.
What do you dislike about the product?
Very few features were not supported......
What problems is the product solving and how is that benefiting you?
Enterprise training for our network and a common platform with current technology.


    Raeann B.

Excellent LMS for Corporate or University environment

  • January 21, 2021
  • Review verified by G2

What do you like best about the product?
Having used Docebo both in the corporate world and in my new job at a state university, I love the scalability of the platform. The ability to create robust courses, or just add a how-to document, is very user-friendly for the administrator. Easy access and navigation for the end-user is a plus as well. The customization available is very conducive to any industry.
What do you dislike about the product?
From my experience as an end-user in my current role, I wish that the search did not return individual content on a single results page. For example, seeing various pieces of a course scattered throughout search results, versus dynamic search results which could include a top-level course result with a drop-down of content relevant to the performed search. This would be easier and more user-friendly to the inexperienced Docebo searcher.
What problems is the product solving and how is that benefiting you?
I am a systems (software) trainer, and Docebo has allowed our team to create complex courses that contain multiple types of content (documents, videos, quizzes, links, etc.) all in one "package" for our users to enroll in and complete the training on their own. With the immense need for virtual learning created in 2020 and beyond, we were already ahead of the game hosting our training library on the Docebo platform and having access to reporting and grading at our fingertips.


    Ponnammal S.

Docebo LMS Review - Practice Engine

  • January 18, 2021
  • Review verified by G2

What do you like best about the product?
Customized Pages and Menus. Modern catalog display and design. Hassle free eCommerce Integration. Better reporting and Dashboard. Easy management of Learning Plan. Very intuitive design which facilitates administrator and users to navigate the system without any issues. Modern catalog display and design. Ability to automate various notification with a click of a toggle button. Quick and responsive support from the Docebo Technical support team. Chat support with technical expert is really helpful in getting your queries answered for issues that requires immediate attention.
What do you dislike about the product?
Provision to download survey learning object responses from multiple courses into a single report. Currently it is available even though survey is included in CLOR.

Remove the restriction on the number of branches that can be assigned to Menu.

SCORM Versioning. Provide an option to view the previous and current version uploaded.

Survey creation can be made more efficient. Currently it is not administrator friendly to create and assign to courses.

Also the look and alignment of the survey is not greatly represented. This can be improved.
What problems is the product solving and how is that benefiting you?
Hassle free eCommerce Integration. Better reporting and Dashboard. Easy management of Learning Plan. Very intuitive design which facilitates administrator and users to navigate the system without any issues. Modern catalog display and design. Ability to automate various notification with a click of a toggle button. Quick and responsive support from the Docebo Technical support team. Chat support with technical expert is really helpful in getting your queries answered for issues that requires immediate attention.
Recommendations to others considering the product:
Very neat and hassle free system to manage organization learning records. Easy to implement.

Quick and responsive support from the Docebo Technical support team. Chat support with technical expert is really helpful in getting your queries answered for issues that requires immediate attention.