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Docebo is a great tool that keeps evolving every day and fits most of our needs.
What do you like best about the product?
Docebo fits most of our needs and keeps evolving month after month
What do you dislike about the product?
Some use cases are not ready yet. Plus, it would be great to count on a "consulting" service to help make specific use cases see it through (through the logic of rules, APIs, enrollemnts and catalog visibility )
What problems is the product solving and how is that benefiting you?
eLearning needs for my customers
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Great Platform
What do you like best about the product?
Super intuitive for users to navigate. Easy admin functions for course build and reports.
What do you dislike about the product?
Updates launched sometimes before fully tested. This sometimes will cause issues with integrations we have.
What problems is the product solving and how is that benefiting you?
Working on MS teams Integration issue. Support very responsive. Docebo chat is great feature as I can get simple questions or issues resolved quickly that may not need a full ticket inquiry and may be just a user error.
Recommendations to others considering the product:
Docebo has been a great experience. We started out using a custom built platform that was much more expensive and we were very dependent on the developer to load all of our content and build all of our courses. With Docebo, we can do all of this ourselves and make updates as needed. Simple to use from an administrator perspective and easy to navigate and use for a user.
Great Customer Service and Features
What do you like best about the product?
Docebo has great features for managing ILT and ODT training. They are always making updates to improve the process. They are easy to get in touch with and respond to support tickets very fast.
What do you dislike about the product?
There are pop-up messages in the platform that show you how to use things but they pop up every time you login. It can be annoying to have to close them all the time to see the interface.
What problems is the product solving and how is that benefiting you?
We purchased Doceboorginally to deliver customer training but it has become the tool of choice for employee training as well.
Recommendations to others considering the product:
Before purchasing other platforms to build courses try the in-platform options. They were better than we expected.
Docebo has a lot of features, great support, workflow could be better.
What do you like best about the product?
I'm able to create pages that are clean, I'm able to build a better UI/UX experience for our users.
What do you dislike about the product?
Chat tool needs to be changed in a bad way:no pop out function and it covers 1/3 of the screen on ALL Docebo windows I have open. Various misses on no search function for catalogs, no safeguard save when you click off a popout sidebar content editor.
What problems is the product solving and how is that benefiting you?
Making a better user experience. Creating content and organizing it so it leads the user to the desired courses.
The preferred LMS Partner
What do you like best about the product?
- It's simple, clean and intuitive user experiences
- Easy to administer.
- Quick follow up from the help desk if you have any questions/problem
- Great support from the Customer Service specialist/manager and have always been very friendly and helpful.
- Have a lot of features
- In summary it is the best and preferred LMS so far
- Easy to administer.
- Quick follow up from the help desk if you have any questions/problem
- Great support from the Customer Service specialist/manager and have always been very friendly and helpful.
- Have a lot of features
- In summary it is the best and preferred LMS so far
What do you dislike about the product?
I do not have complaints about the LMS for now, except for the changes of minimum user package, I think your previous package is more flexible.
What problems is the product solving and how is that benefiting you?
I think today is the time for digital transformation including in Learning Delivery. Docebo really helped us a lot. I use it for the different types of courses : classroom, webinar dan e-learning; to get the balance of blended approach to trainin delivery
Recommendations to others considering the product:
I had reviewed and tried some of the recommeded LMS, and Docebo is still the prefeered one up until now
Docebo Kudos
What do you like best about the product?
The enhanced client support (Help Desk) experience is vastly improved since we first started with Docebo in 2018. Through support chat I am typically able to arrive at a solution within minutes rather than days. I also appreciate that Docebo has worked to make the ILT/Classroom/Webinar set-up and tracking experience more streamlined.
Enhanced reporting has made life easier for admins too.
Enhanced reporting has made life easier for admins too.
What do you dislike about the product?
Let's continue to work to make the ILT experience as trackable and easy for admins as possible. I understand why the recent enhancements were made, however they do create a couple of extra steps for admins. 1) Having to track attendees in Sessions and Enrollments. It felt more streamlined before, having sessions and enrollments under a single tab. We now have to enroll them in both and complete them in both. It could also be that I'm doing it incorrectly.
What problems is the product solving and how is that benefiting you?
We are solving the problem of a poorly structured training function within our firm. In fact there was no structure before I implemented ROCKET, uh I mean, Docebo. I'm sure there is still technology we are not even taking advantage of that will make life better. :)
Recommendations to others considering the product:
Show some love to your client success manager. They are the quarterback during your implementation. When you meet with them insist they go "camera on". It's a great way to further humanize the experience so you can establish rapport, find common ground, and build trust.
Great way to virtually train and develop talent!!
What do you like best about the product?
Easy of enrollment, tracking, and reporting. Awesome customer service!
What do you dislike about the product?
Designing pages and menus, this part of the platform is not user friendly (for non graphic designers) in order to create a great user experience.
What problems is the product solving and how is that benefiting you?
Compliance training, development accountability, decreased learning curve for new hires.
Recommendations to others considering the product:
Content, content, content! I did not realize how difficult creating internal content would be. For lean organizations this could definitely be a challenge.
Docebo was a great decision
What do you like best about the product?
The tools that allow Multilanguage, Multidomain, and Reports
What do you dislike about the product?
Recertification process not user-friendly
What problems is the product solving and how is that benefiting you?
Support to a broader diverse client community, specially larger more profitable clients.
Recommendations to others considering the product:
Try it is a tool than enhances productivity and delivery/tracking of training.
Retail and Learning in the 21st Century
What do you like best about the product?
Docebo's has integrated features to have 'n' amount of users involved to learn a primary goal. It also allows learners to enhance the 'learning at your own pace' feature based on a calendar designed for them. Designing courses and altering them based on user skill sets allows us experts to know where our team lacks and what needs to be focused on per learner.
The ability to reward learners through gamification is also a very interesting feature to reward them virtually and recognize them for their efforts.
The unique feature in my opinion would be the ability to deep dive into courses and learning material, creating an informal learning culture powered by user interactions such as comments, videos and posts on courses. Having such informal approach enables the learners to be curious and spend more time on the LMS.
The ability to reward learners through gamification is also a very interesting feature to reward them virtually and recognize them for their efforts.
The unique feature in my opinion would be the ability to deep dive into courses and learning material, creating an informal learning culture powered by user interactions such as comments, videos and posts on courses. Having such informal approach enables the learners to be curious and spend more time on the LMS.
What do you dislike about the product?
What can be improved is the UI on mobile app (Go Learn). Admin features could be handy on the app as well as most of us learners are always on the go and would prefer the mobile app to replicate most of the features a PC could.
There are limitations to home page widgets on the mobile app too which doesn't give the same user experience as compared to PC (activity feed)
Furthermore, I hope Docebo could have an option where users can get notified of their deadline to courses via push/email/slack. This would allow the LMS to allow the learners complete courses before the due date.
There are limitations to home page widgets on the mobile app too which doesn't give the same user experience as compared to PC (activity feed)
Furthermore, I hope Docebo could have an option where users can get notified of their deadline to courses via push/email/slack. This would allow the LMS to allow the learners complete courses before the due date.
What problems is the product solving and how is that benefiting you?
Learning in business has changed since 2020. We've adapted to virtual learning techniques such as webinars, e-courses, challenges from home. Docebo has helped us capitalize this method very well. Our learners appreciate the LMS for not just learning purposes but also their ability to communicate and share knowledge with the entire team.
Beware
What do you like best about the product?
I like the features to create different types of learning modes, Instructor led, E-learning, etc.
I love the course widgets. and the layout of the course for the learners is very professional.
I love the course widgets. and the layout of the course for the learners is very professional.
What do you dislike about the product?
First of all, they just introduced a new feature called Docebo Connect. This means that all the native integrations they previously had will now go away and will be fee-based. We paid a large sum of money to connect Docebo to Shopify with APIs; then they said that the native integrations with Shopify will now be removed, and everything will have to be paid for through Docebo Connect. The account manager is not helpful and they do not share information clearly with us. They don't offer suggestions to help us improve our workflow, and they try to find every possible way to bill you for more money.
The e-commerce features are very limited, and we keep losing hundreds of users every month because they drop off the shopping cart and don't go through with the purchase.
I do not like the subscriptions either.
The integration with zoom is extremely buggy.
The e-commerce features are very limited, and we keep losing hundreds of users every month because they drop off the shopping cart and don't go through with the purchase.
I do not like the subscriptions either.
The integration with zoom is extremely buggy.
What problems is the product solving and how is that benefiting you?
Making our learning visible. We want to create a professional online shop for all of our training courses and allowing students to purchase and complete learning in an easy and user-friendly way.
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