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Director of Education for a mid-sized Credit Union
What do you like best about the product?
Ability to customize courses with various types of content (files, videos, text, etc)
What do you dislike about the product?
Support for "smaller" companies is lacking at times. Efficiencies with updates, smaller groups do not have access to a sandbox.
What problems is the product solving and how is that benefiting you?
Issues with Channels and "New Invitations widget". Timezone issues after Daylight Savings Time. I've realized being more patient with support as they research our issues is vital. Also to just send videos from the start, there is a lot of struggle getting people to understand our use cases at time so just recording a video and talking through it will save everyone time. Wish we could call at times, but this is our next best option.
Recommendations to others considering the product:
As for references and to view other platforms that are like sized as you will be. Seeing people with thousands more employees (or resources) isn't helpful.
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Docebo has been a vast improvement to our previous LMS with much more robust capabilities.
What do you like best about the product?
Most helpful have been all the widgets, and customization within Docebo to other platforms! all the integrations they have using API has been fantastic, and recent updates coming out weekly letting us know what is coming makes it feel more like it will be working for us rather than with us. the reports functionality has been excellent with only 1 or 2 things missing. having the audit trail will be wonderful.
What do you dislike about the product?
Manual processes are incredibly taxing to do within Docebo. Simply assigning one person a different set of courses not within a learning plan takes up to 5 minutes. Unable to select one individual and add multiple courses at one time without using a CSV. CSV seems to be the main functionality to get around the laborious efforts for manual additions.
There are a few subtle nuances Docebo has, such as enabling cookies or making sure users are using the correct platform. Unfortunately for us, these nuances added up, and we have had an abundance of tracking completion records because of said issues...
There are a few subtle nuances Docebo has, such as enabling cookies or making sure users are using the correct platform. Unfortunately for us, these nuances added up, and we have had an abundance of tracking completion records because of said issues...
What problems is the product solving and how is that benefiting you?
more automated processes have resulted in less time doing some of the old manual procedures we were needing to do. more administrator rights to various departments for different functionalities. Allowing Managers to manage a team within a branch or multiple branches.
Recommendations to others considering the product:
Definitely understand API, and CSV. Pay for Docebo to set everything up so you can focus on dealing with more important tasks with all of the additional apps they integrate with.
It's been easy for end user and administrator to manage.
What do you like best about the product?
User Interface and user experience to manage the tool.
What do you dislike about the product?
Capability to manage roles for power user as an administrator. Options available for the Survey to be triggered.
What problems is the product solving and how is that benefiting you?
I am managing the admin issue and chat support is best option to get a resolution of day to day issue.
Very customisable, but as a result, quite complex
What do you like best about the product?
The fact that you can create completely custom pages, structures and flows.
The live chat help!
The live chat help!
What do you dislike about the product?
The complexity and inconsistency on the back end of things. For example, the inability to see what courses are in a catalog on the administrative page, unlike the ability to see what courses are in a learning plan.
What problems is the product solving and how is that benefiting you?
The ability to collect many different types of training all in one place, and tailor it to the user looking at it.
Recommendations to others considering the product:
If you know exactly what you want and can articulate that clearly, you can probably create it with Docebo. If you don't know what you want and want a platform that dictates flows and structures, choose something else.
Easy to use LMS, could use more robust reporting tools
What do you like best about the product?
The Docebo platform is easy enough to learn and use. They have a LOT of resources available to learn how to use the platform pretty thoroughly and troubleshoot issues.
What do you dislike about the product?
Recent updates have made the platform more difficult to use/less intuitive. Instructors now have to enroll themselves and manage courses via the admin menus and relearn this process. Reporting and analytics capabilities are ok. They seem to put more time in developing data visualization on the platform instead of making the basic reporting function more intuitive. For instance, you cannot pull a simple report that lists all courses in your catalogue by session time and date...
What problems is the product solving and how is that benefiting you?
The new enrollment functionality makes tracking enrollments easier. Building new courses and sessions is much easier with the new update as well.
Docebo has delivered a tremendous improvement to the learning experience of our Sales organizations.
What do you like best about the product?
The platform is very customizable for our internal branding requirements, it is easily embedded into Salesforce.com to meet our learners where they are working every day, and their Go.Learn app delivers an easy out-of-the-box mobile solution with a consistent experience vs. the laptop. The gamification features help improve engagement with the platform. From an admin perspective, programming, organization and maintenance of content and learner groups is very straightforward with no deep IT knowledge required. Finally, Docebo provides a great support model, from their dedicated onboarding expert, to their easily accessible technical support team and finally the very responsive customer experience manager who is always available to ensure our platform experience is as good as possible.
What do you dislike about the product?
The only significant challenge we have encountered is the out-of-the-box mobile app is not available on the Android marketplace in China. There is a workaround solution Docebo has offered, but it is more technical and requires some dedicated IT support to implement.
What problems is the product solving and how is that benefiting you?
Previously, our only option was to use a highly validated LMS that was difficult to access and therefore had very low engagement with our Sales organizations. It was also very complex and inflexible from an admin perspective. Since launching Docebo we have seen a dramatic increase in engagement and completion of new learning events and we have been able to build a community of admins that feels comfortable keeping the platform updated and organized to ensure a positive learning experience.
Docebo - Compliance Organization Customer
What do you like best about the product?
The interface and modernity of Docebo. This system has been so well received by our organization. We came from a platform that allowed little to no customization. Being able to brand Docebo to match our organization's culture has lead to larger user adoption.
What do you dislike about the product?
It's extremely limited in its compliance functionality. We require training to be done on frequency (annually, bi-annually, etc.) and matching this need in Docebo has become extremely manual. The system only allows one completion per course per user.
The support desk takes forever to respond to tickets. It is really frustrating to consistently have to follow up on tickets, when we were told tickets will be closed quickly. I have had a ticket open for over a month with no resolution.
The support desk takes forever to respond to tickets. It is really frustrating to consistently have to follow up on tickets, when we were told tickets will be closed quickly. I have had a ticket open for over a month with no resolution.
What problems is the product solving and how is that benefiting you?
User adoption and flexibility. We can customize our processes to meet the needs of our different businesses.
Recommendations to others considering the product:
Provide specific use cases to your sales team and vet them extensively. We thought we had done so, but you don't know what you don't know. Ask every question you have - their level of detail most often will not provide what you need to know as a prospective customer.
Great overall experience!
What do you like best about the product?
The Docebo user interface is very intuitive and easy to use. We also had a phenomenal training team help guide us through the process.
What do you dislike about the product?
Normal timeline for implementation is long, however the team allowed us to launch quicker.
What problems is the product solving and how is that benefiting you?
Ability to train more virtually.
First Learning Management System
What do you like best about the product?
This was our first LMS implementation. Our implementation process was a lot longer than expected. Docebo provided us with consistent support throughout the entire implementation process not only from our customer success representatives but also additional resources for our Salesforce integration.
What do you dislike about the product?
I’d like more support, specifically educational resources available to system power users. All resources are available to superadmins; however I’d like the ability to share some of the resources on Docebo University with power users.
What problems is the product solving and how is that benefiting you?
We were intrigued by Docebo’s social learning features, like Coach and Share. The ability to share assets across audiences in a quick and efficient way aligned with our strategic goals.
The functionalities are great! and continue to move in the right direction.
What do you like best about the product?
Docebo has been great in taking all feedback into consideration when updating its functionalities. The service is SO quick and efficient which really helps in the high-paced environment I work in.
The support system has been set up to be very helpful as well, I have a touch base with an assigned support staff 2 times a month and they are always available to answer any questions I might have and provide me with any resources I need to get the job done.
The help desk function that is available to you as a 'Super Admin' is very helpful when you have quick in the moment questions as well.
The support system has been set up to be very helpful as well, I have a touch base with an assigned support staff 2 times a month and they are always available to answer any questions I might have and provide me with any resources I need to get the job done.
The help desk function that is available to you as a 'Super Admin' is very helpful when you have quick in the moment questions as well.
What do you dislike about the product?
If I had to address something, it would have to be the tech lingo that is used might not always make sense to someone that wasn't 'raised' in the tech world. SSO, API... etc.
There has been 1-2 instances that I needed to ask for clarity on what the help desk was talking. even though it was tricky initially, it was easy enough to just ask.
There has been 1-2 instances that I needed to ask for clarity on what the help desk was talking. even though it was tricky initially, it was easy enough to just ask.
What problems is the product solving and how is that benefiting you?
Timely access to training for all our staff. Having this platform has really allowed us to offer training that is timely and trackable.
For example, there is a need to launch haircare training of a new product to all our retail teams that are spread across NA, we can easily launch, enroll and track all training quickly and efficiently.
For example, there is a need to launch haircare training of a new product to all our retail teams that are spread across NA, we can easily launch, enroll and track all training quickly and efficiently.
Recommendations to others considering the product:
Depending on your position, ensure you have support from your internal IT company to help with system integrations, this will make the user experience even better!
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