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Lots of great features but not well thought-out. Frustrating user experience.
What do you like best about the product?
The upside of Docebo is the sheer amount of features available. Particularly custom programming for our teams was good.
What do you dislike about the product?
Some key features like management reporting with data visualization of teams' progress appear lacking or badly executed.
What problems is the product solving and how is that benefiting you?
Custom learning programs for a diverse workforce with specific learning requirements.
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Solid system with excellent ongoing development and exemplary customer service
What do you like best about the product?
Docebo is that rare platform that actually lives up to its claims. From the initial sales process through the first year of customer service and support they have been excellent to work with and consistently responsive. Even the few problems we've had were handled professionally and with care for us as a customer.
What do you dislike about the product?
They are an Italian-based company, thus we struggled when there was an issue requiring Tier 3 tech support and all of the tier 3 techs worked in Italy. It cost us a day of delays.
What problems is the product solving and how is that benefiting you?
The platform is engaging and highly customizable to a degree I haven't seen in the many other platforms I've looked at. It's a top-tier platform with mid-tier pricing and exemplary people supporting it. The backend architecture is also very customizable with extensive APIs and it handles different content formats well.
Recommendations to others considering the product:
Though it was a higher price than other platforms we considered (over 20), we've saved that additional cost in admin wages due to its ease of use and efficient administration.
The Docebo LMS experience for customer training
What do you like best about the product?
Docebo is wonderful for being able to incorporate your branding. look, and feel. When others come to our dashboard, it looks professional. We have used it for customer training for years, and users are able to self register and take training easily. The platform is stable and I don't have to worry about learners not being able to access their training. Docebo has really expanded their offering, so we also utilize Teams integration for Workshops, Salesforce integration to see our customer data, Social Learning, Google Analytics, Multidomain etc. We are able to show our learning offering as courses or catalogs.
What do you dislike about the product?
Unfortunately, Docebo has had issues with support of the product. It can often take months to get an issue fixed. They do have a chat where support agents respond quickly for very basic issues. But for intermediate level support or fixes, we have had to try to get things escalated in order to have items addressed. At one point, this caused us to look at other LMS vendors. We did stay with Docebo because of their offering and have had to work around the poor support. We hope that they will try to improve this.
One reason for this problem, is that they are always expanding and release things in a "half baked" state causing stress on support agents and customers. We would appreciate a more "fine finish" of the product. Whenever we adapt one of their new offerings we have to go back and forth with the initial issues it causes.
One reason for this problem, is that they are always expanding and release things in a "half baked" state causing stress on support agents and customers. We would appreciate a more "fine finish" of the product. Whenever we adapt one of their new offerings we have to go back and forth with the initial issues it causes.
What problems is the product solving and how is that benefiting you?
The support issues mentioned above are still our main problem with Docebo as is the glitchy nature of the platform. The benefit has truly been that we have been able to empower our customers with a professional, high quality training platform that offers multifunctionality. If Docebo fixed their support problems they would work theirway up to a 9 or 10.
Recommendations to others considering the product:
If you would like to incorporate your own branding, have a multifunctional LMS, than Docebo is a great option. If you need a simple LMS than Docebo may be too much product for you. If you need a lot of support, than it may be better to go elsewhere.
Great platform , easy to use, easy to administer
What do you like best about the product?
Docebo allows you to hit the ground running with easy-to-navigate features and intuitive administrative actions.
What do you dislike about the product?
Docebo reporting has gotten better over the years, but I would like to see more customizable options.
What problems is the product solving and how is that benefiting you?
Docebo helps me easily assign and track lessons for my users. Docebo also helps me upload new content and manage it easily.
Docebo New For Me
What do you like best about the product?
The ease of use and the simplistic way of getting the most out of the learning plan.
What do you dislike about the product?
I have found nothing so far that I dislike.
What problems is the product solving and how is that benefiting you?
We had an older LMS and this was the perfect choice for us.
Excited to Start Docebo this fall
What do you like best about the product?
The support available and the customizable interface
What do you dislike about the product?
There is nothing I dislike at this time.
What problems is the product solving and how is that benefiting you?
Tracking engagement and understanding
Our organisation enjoys using Docebo - both the platform and the service.
What do you like best about the product?
Upsides of using Docebo - the communication between Docebo and our organisation, the swift responses from both the help desk and our customer team. The platform is easy to use from an administrative perspective and the infrastructure has allowed us to grow our learning portfolio and increase our product value over the years.
What do you dislike about the product?
A big downside of the Docebo platform for our organisation is the lack of networking / communication features. We want to foster an exchange of ideas, conversations and best practices but are unable to do this using the current infrastructure and interface.
What problems is the product solving and how is that benefiting you?
Localising our content (live sessions, e-learning tools, on-demand courses) in one place with reliable data tracking abilities and participant progress oversight. We have recently gone through an organisational structure change opening our platform up to a much wider audience and Docebo was able to both accommodate and facilitate this change.
Fantastic product and customer service
What do you like best about the product?
- Docebo Connect
- Notification adaptability
- Simple distinction between classroom and e'learning
- Reporting function is particularly robust, allows a lot of data insights
- Customer support is brilliant, whether its through a ticket or the chat function.
- Notification adaptability
- Simple distinction between classroom and e'learning
- Reporting function is particularly robust, allows a lot of data insights
- Customer support is brilliant, whether its through a ticket or the chat function.
What do you dislike about the product?
- Docebo connect not being part of the original package.
- Issues with google calendar integration - especially with regard to time zone changes (british summer time)
- Issues with google calendar integration - especially with regard to time zone changes (british summer time)
What problems is the product solving and how is that benefiting you?
- Less work for the trainers as Docebo marks attendance and sends out invites (less work for F&P too)
- Due to the notifications, we can automatically remind people to attend certain sessions - cutting down on no-shows to optional ILT.
- Very easy to circulate mandatory learning like infosec.
- Due to the notifications, we can automatically remind people to attend certain sessions - cutting down on no-shows to optional ILT.
- Very easy to circulate mandatory learning like infosec.
Great LMS with many features!
What do you like best about the product?
What I like best about Docebo is all the customization you can do with pages. You can have a home page for all learners or individual home pages for different groups of people and each page can be duplicated or customized with many different widgets! You can also create different pages for programs within your organization - its what you make of it! Organization of courses is fantastic as well! Utilizing different categories to folder courses makes it easy to find what you are looking for on the administrative side.
What do you dislike about the product?
What I dislike most about Docebo is that the reporting is only updated every 24 hours and not live. You can have your data refreshed whenever you need but it takes a good bit of time for that refresh to be completed - not good if you are under a time constrant. I aslo find the observation checklists to be a bit confusing - they live in their own creation area and can be assigned out through scheduling but they can also live in a course as learning material. There is NO reporting on observation checklists but rather a dashboard that cannot be exported. This makes it difficult to report on observation checklists.
What problems is the product solving and how is that benefiting you?
We have been able to build more substantial learning plans for new hires to deliver a better training experience for their role specific duties. The ability to build courses with so many different material options and then take those course and put them together in a cohesive learning plan makes for an amazing experience!
Recommendations to others considering the product:
Docebo is a very powerful LMS full of features. Ensure you are able to fully utilize all features within your organization.
One Year with Docebo
What do you like best about the product?
Building courses is simple. It takes minutes to build a course. It is also simple to see user history. Gamification and Channels are features included with LMS.
What do you dislike about the product?
There is no filtering features when working with Notifications.
There is no re-certification for Annual Required Training w/o deleting records from previous year.
There is no re-certification for Annual Required Training w/o deleting records from previous year.
What problems is the product solving and how is that benefiting you?
Managing annual mandatory training and classroom training has been simple with Docebo. The courses are easy to customize and the notifications help with reminders to avoid past dues.
Recommendations to others considering the product:
The system is very easy to use and manage.
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