Docebo Learning Platform SPA
DoceboReviews from AWS customer
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The platform is very complicated but the customer service is amazing
What do you like best about the product?
Upsides is the customer service and interaction
What do you dislike about the product?
It's hugely complicated I find. I think for my usage there is almost too much for me
What problems is the product solving and how is that benefiting you?
Our learning for our external dealers and for our staff
Good lms platform
What do you like best about the product?
It's easy to use. Docebo keeps improving and provides continious updates to the platform. Docebo also has customer support that is easily accessible
What do you dislike about the product?
It takes a long time to implement new changes or bring updates to the platform
What problems is the product solving and how is that benefiting you?
Docebo is used to administer, plan and administer trainings in our organisation. this helps us ensure we have everything in one place.
Intuitive platform with great customer support
What do you like best about the product?
DOCEBO is straight forward, has good UX design. Customer Managers are brilliant (great improvement here)
What do you dislike about the product?
There are limited options for automatizations. Notifications could be more engaging.
What problems is the product solving and how is that benefiting you?
At DOCEBO, we provide training for Store Staff
Docebo customer review
What do you like best about the product?
- Great and helpful customer support.
- Big plans for platform development.
- Many opportunities for customization.
- Big plans for platform development.
- Many opportunities for customization.
What do you dislike about the product?
- Not always easy to navigate.
- Missing features like communication boards.
- Missing features like communication boards.
What problems is the product solving and how is that benefiting you?
Reaching large number of markets and users with e-learnings.
Quick implementation and easy for the user
What do you like best about the product?
From the user end, it is pretty easy to use and looks very nice. The implementation team was great and it was pretty fast to review the functions and set it up for what we needed. Customer support is amazing. Always fast and helpful. Even if the answer is that the function doesn't exist, they can confirm it quickly so I don't have to keep searching or testing.
What do you dislike about the product?
For the admin side, it can be more challenging with what we can set up for Power Users. Some features and functions are universal on the platform which we would like to control more. Notifications and some basic reporting data seem limited but available through Analytics but that is at an additional cost. At least being able to see how many users are enrolled in all courses instead of manually doing it would be useful. Our use of the platform is pretty basic at the moment (only e-learning and a page for staff and partners) so adding costs would not make sense for us. We are using other apps/tools that are not available in Docebo.
What problems is the product solving and how is that benefiting you?
We needed a platform for our e-learning training for partners
Docebo: an Italian company that has grown internationally, to be proud of.
What do you like best about the product?
simple to use, always updated over time, good relations with customers and their operators, competent and available helpdesk operators,
What do you dislike about the product?
improve integration with other enterprise software and increase flexibility
What problems is the product solving and how is that benefiting you?
Offer training to many people in the Company without any limitations on time or location, and reducing cost of training.
A simple to use LMS system for your company
What do you like best about the product?
Simplicity. Any system is a trade-off. I found working with Docebo, simple
What do you dislike about the product?
There are some features which could be included. We need to know the structure of how Docebo builds courses to get started.
What problems is the product solving and how is that benefiting you?
One-stop shop for all learning for our customers, distributors, and internal commercial employees
Overall satisfactory experience
What do you like best about the product?
- Docebo offers wide possibilities for customization
- Great personnalization & Gen AI features
- Powerfull reporting
- Lots of possibilities with integrations, powerful API
- Quick & helpful customer support
- Great personnalization & Gen AI features
- Powerfull reporting
- Lots of possibilities with integrations, powerful API
- Quick & helpful customer support
What do you dislike about the product?
- Complex UX when creating & managing courses
- Some features are in need of improvements and seem to be forgotten by the product team; and it's hard to get visibility over what improvements are in plan, because Docebo does not their share roadmap publicly
- Some features are in need of improvements and seem to be forgotten by the product team; and it's hard to get visibility over what improvements are in plan, because Docebo does not their share roadmap publicly
What problems is the product solving and how is that benefiting you?
Docebo allows for offering our collaborators one place for learning skills related to their job & complete compliance training activities. Docebo help us centralize all learning data in one place.
Frustrating Platform to Use
What do you like best about the product?
There are many capabilities if you know what you are doing
What do you dislike about the product?
-The platform is extremely difficult to use are a new user, NOT at all user friendly
- The platform seems to be created by developers with zero insight from a L&D professional, so some things that would make sense for a learner are not offered. So implementing new things/initiatives is painfully difficulty at times.
- The enterprise dashboard is useless, it provides no useful information
- reporting is very annoying and if you ever want useable metrics you have to pay and we pay a lot already
- We have come across a few features (gamification, playlists, etc) that seem half baked, Docebo like to advertise these great things but in reality they don't work or have serious limitations.
- zero proactive communication when things aren't working, our site has been down, reports haven't worked and no one has communicated what the problem is. We have always had to reach out
- There seems to be a million steps that are required for any given thing on the platform, from course set up to channel management, and heaven forbid you want to set up a new landing page. If you miss one little step along the way it wont work or will cause issues in the future. It shouldn't be so difficult!!
- We also had absolutely terrible customer support for months. We had to escalate and get legal involved it was so bad
- The platform seems to be created by developers with zero insight from a L&D professional, so some things that would make sense for a learner are not offered. So implementing new things/initiatives is painfully difficulty at times.
- The enterprise dashboard is useless, it provides no useful information
- reporting is very annoying and if you ever want useable metrics you have to pay and we pay a lot already
- We have come across a few features (gamification, playlists, etc) that seem half baked, Docebo like to advertise these great things but in reality they don't work or have serious limitations.
- zero proactive communication when things aren't working, our site has been down, reports haven't worked and no one has communicated what the problem is. We have always had to reach out
- There seems to be a million steps that are required for any given thing on the platform, from course set up to channel management, and heaven forbid you want to set up a new landing page. If you miss one little step along the way it wont work or will cause issues in the future. It shouldn't be so difficult!!
- We also had absolutely terrible customer support for months. We had to escalate and get legal involved it was so bad
What problems is the product solving and how is that benefiting you?
We are able to put courses up and have new staff go through onboarding
Experience as a daily user and administrator
What do you like best about the product?
All new features can be tested in a sandbox beforehand.
What do you dislike about the product?
Some old legacy functions are still in need of improvement.
What problems is the product solving and how is that benefiting you?
Customizable pages & menus
Good management of training documents via a central repository
Good integration of various third-party apps
Regular exchange and regular information on new functions and enhancements/improvements
Good management of training documents via a central repository
Good integration of various third-party apps
Regular exchange and regular information on new functions and enhancements/improvements
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